X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=b0d94be7ba3ee6962f583c314ceb1e035f69664a;hb=0533a28cdbe9563ab64ae83420d222ee60ec2e92;hp=5afd4cd45b7610d695484469bcbc65c9857fa80e;hpb=73b4547f1fe51435e0cb667d6988f0e7d5bf76fa;p=www.git diff --git a/services.html b/services.html index 5afd4cd..b0d94be 100644 --- a/services.html +++ b/services.html @@ -38,8 +38,8 @@
  • Support through bringing the software live and into production -

    Basic implementation service - $2450
    - Basic implementation service includes three months of support. +

    Basic implementation service - $2950
    + Basic implementation service includes six months of support.

    @@ -84,13 +84,12 @@ of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

    - Legacy data import from BillMax - (est.) $2950
    - Legacy data import from Platypus - (est.) $2950
    + Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
    Legacy data import from any other - system - (est.) $3900
    + system - (est.) $4900
    Service includes writing custom import scripts to migrate your legacy data, refind by test billing runs concurrently with your live billing to ensure trouble-free - cut-over.

    + cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)

    @@ -106,50 +105,167 @@ -

    All support contracts include:

    - -

    Bronze - $195/month - Email support and upgrades -

    -

    Silver - $395/month - Email, IM and phone support with minor customizations -

    -

    Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -

    -

    Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
    -

    -

    Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
    -

    - - - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
    BronzeSilverGoldPlatinumDiamondEmerald
    Monthly cost$195$395$800$1600$3200$6400
    Upgrades✔✔✔✔✔✔
    Email support✔✔✔✔✔✔
    24/7 emergency support✔✔✔✔✔✔
    CardFortress offsite credit card storage
    (for PCI compliance)    		optionaloptionaloptionaloptionaloptionaloptional
    Phone and IM support
    (9am-8pm Eastern / 6am-5pm Pacific)    		✖✔✔✔✔✔
    Customization hours per month
    (with "rollover" for unused time)    		✖2½ hours8 hours20 hours48 hours100 hours
    Dedicated project manager✖✖✔✔✔✔
    Direct access to all developers and staff✖✖✖✔✔✔
    Lead role in defining product roadmap and architecture✖✖✖✖✔✔
    Discount on additional work
    (consulting or customizations)    		10%15%25%30%40%50%
    + + + + + +
    + +
    + + + + + + + +

    Additional support services

    +
    + +

    Support add-on for High Availability / Replication - $395/month
    + This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

    +
    @@ -171,7 +287,12 @@ Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

    + and support representatives.
    +
    + One week on-site visit (four days training, one day live cutover) - $5400
    + Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.