X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=b0d94be7ba3ee6962f583c314ceb1e035f69664a;hb=0533a28cdbe9563ab64ae83420d222ee60ec2e92;hp=4d9cd1bdd16fef077f37f068d1b05d51cffba8be;hpb=a2fbf2f7dca8712e2bc56578d4582830a28ec357;p=www.git diff --git a/services.html b/services.html index 4d9cd1b..b0d94be 100644 --- a/services.html +++ b/services.html @@ -27,22 +27,41 @@
Basic implementation service - $2450
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
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All implementation services include:
+Basic implementation service - $2950
+ Basic implementation service includes six months of support.
Standard implementation service - $3900
+ Standard implementation service includes a full year of support.
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Deluxe implementation package - $8900
- Basic implementation service as above, 40 hours of customizations and a three day on-site visit for training and live cutover.
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Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
Looking for these implementation services including hardware? See our products.
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- Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other
- system - (est.) $3900
+ system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
- cut-over.
All support contracts include:
-Bronze - $195/month - Email support and upgrades -
Silver - $395/month - Email, IM and phone support with minor customizations -
Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -
Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
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Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
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+ | Bronze | +Silver | +Gold | +Platinum | +Diamond | +Emerald | +
---|---|---|---|---|---|---|
Monthly cost | +$195 | +$395 | +$800 | +$1600 | +$3200 | +$6400 | +
Upgrades | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Email support | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
24/7 emergency support | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
CardFortress offsite credit card storage (for PCI compliance) |
+ optional | +optional | +optional | +optional | +optional | +optional | +
Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Customization hours per month (with "rollover" for unused time) |
+ ✖ | +2½ hours | +8 hours | +20 hours | +48 hours | +100 hours | +
Dedicated project manager | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ | +
Direct access to all developers and staff | +✖ | +✖ | +✖ | +✔ | +✔ | +✔ | +
Lead role in defining product roadmap and architecture | +✖ | +✖ | +✖ | +✖ | +✔ | +✔ | +
Discount on additional work (consulting or customizations) |
+ 10% | +15% | +25% | +30% | +40% | +50% | +
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Customizations and extensions to the software are quoted on an +
Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.