X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=aed46e9de5c6ec69c077e473bda0b8fdcd5f9e09;hb=c74b89cff851bb7ba6874377dbda6194dfbfc25f;hp=06743e7d5d12d4d67c257b844b263a4fc7df1693;hpb=6642bfd78b02cf947d6b894660c04042515e8ca6;p=www.git

diff --git a/services.html b/services.html
index 06743e7..aed46e9 100644
--- a/services.html
+++ b/services.html
@@ -27,13 +27,19 @@
     <tr> 
       <td align="left" valign="top">
 
-          <p><b>Basic implementation service</b> - <b class="h6">$2450</b><br>
-            Prefer your own hardware?  This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
-            <br>
-          </p>
+<p>All implementation services include:</p>
+            <ul class="indented">
+              <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+              <li>Installation and skinning of the customer signup and self-service portal
+              <li>Integration with your credit card and/or E-check processor
+              <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+              <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+              <li>Remote training session
+              <li>Support through bringing the software live and into production
+            </ul>
 
-          <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
-            Basic implementation service as above, with a full year of support.
+          <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
+            Basic implementation service includes six months of support.
             <br>
           </p>
 
@@ -44,11 +50,18 @@
           </p>
 -->
 
+          <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
+            Standard implementation service includes a full year of support.
+            <br>
+          </p>
+
           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
-            Standard implementation service including a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+            Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
             <br>
           </p>
 
+          <p>Looking for these implementation services including hardware?  See our <a href="products.html">products</a>.</p>
+
       </td>
     </tr>
   </table>
@@ -71,12 +84,12 @@
             of the advanced, open-source FreeRADIUS RADIUS server, as well as 
             migration from your previous RADIUS configuration.</p>
           <p>
-            <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
+            <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
             <b>Legacy data import from any other 
-            system</b> - (est.) <b class="h6">$3900</b><br>
+            system</b> - (est.) <b class="h6">$4900</b><br>
           Service includes writing custom import scripts to migrate your legacy data, refind by
           test billing runs concurrently with your live billing to ensure trouble-free 
-          cut-over.</P>
+          cut-over.  (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
       </td>
     </tr>
   </table>
@@ -94,42 +107,111 @@
       <td align="left" valign="top">
             <p>All support contracts include:</p>
             <ul class="indented">
-              <li>Quarterly upgrades.
-              <li>Offsite backup (optional).
-              <li>Temporary replacement server available
-              <li>24/7 emergency support via telephone or pager.
+              <li>Quarterly upgrades
+<!--              <li>Offsite backup (optional).-->
+<!--              <li>Temporary replacement server available -->
+              <li>24/7 emergency support via telephone or pager
+              <li>"Rollover" for unused customization hours
+              <li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
             </ul>
+<!--
+<table>
+  <tr>
+    <th>Contract</th>
+    <th>Price</th>
+    <th>Support</th>
+    <th>Customizations</th>
+    <th>Discount on additional work</th>
+  <tr>
+
+  <tr>
+    <td><b>Bronze</b></td>
+    <td><b class="h6">$195/month</b></td>
+    <td>Non-emergency support via email</td>
+    <td>None</td>
+    <td>10%</td>
+  </tr>
+
+  <tr>
+    <td><b>Silver</b></td>
+    <td><b class="h6">$395/month</b></td>
+    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+    <td>2.5 hours/month</td>
+    <td>20%</td>
+  </tr>
+
+  <tr>
+    <td><b>Gold</b></td>
+    <td><b class="h6">$800/month</b></td>
+    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+    <td>8 hours/month</td>
+    <td>30%</td>
+  </tr>
+
+  <tr>
+    <td><b>Platinum</b></td>
+    <td><b class="h6">$1600/month</b></td>
+    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+    <td>20 hours/month</td>
+    <td>40%</td>
+  </tr>
+
+  <tr>
+    <td><b>Diamond</b></td>
+    <td><b class="h6">$3200/month</b></td>
+    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+    <td>48 hours/month</td>
+    <td>50%</td>
+  </tr>
+
+  <tr>
+    <td><b>Sapphire</b></td>
+    <td><b class="h6">$6400/month</b></td>
+    <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+    <td>100 hours/month</td>
+    <td>50%</td>
+  </tr>
+
+</table>
+-->
+
             <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
             <ul class="indented">
-              <li>Non-emergency support via email.
-              <li>10% discount on additional consulting or customization work.
+              <li>Non-emergency support via email
+              <li>10% discount on additional consulting or customization work
             </ul>
             <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
             <ul class="indented">
-              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-              <li>3 hours/month of customizations.
-              <li>20% discount on additional consulting or customization work.
+              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+              <li>2.5 hours/month of customizations
+              <li>15% discount on additional consulting or customization work
             </ul>
-            <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
+            <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support with significant customizations
             <ul class="indented">
-              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-              <li>Direct access to all company developers and staff.
-              <li>10 hours/month of customizations.
-              <li>30% discount on additional consulting or customization work.
+              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+              <li>8 hours/month of customizations
+              <li>25% discount on additional consulting or customization work
             </ul>
-            <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
+            <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Unlimited support, direct developer access and substantial customizations<br>
             <ul class="indented">
-              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-              <li>Direct access to all company developers and staff.
-              <li>24 hours/month of customizations.
-              <li>40% discount on additional consulting or customization work.
+              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+              <li>Direct access to all company developers and staff
+              <li>20 hours/month of customizations
+              <li>30% discount on additional consulting or customization work
             </ul>
             <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
             <ul class="indented">
-              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-              <li>Direct access to all company developers and staff.
-              <li>52 hours/month of customizations.
-              <li>50% discount on additional consulting or customization work.
+              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+              <li>Direct access to all company developers and staff
+              <li>48 hours/month of customizations
+              <li>40% discount on additional consulting or customization work
+            </ul>
+            <p><b>Sapphire</b> - <b class="h6">$6400/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
+            <ul class="indented">
+              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+              <li>Direct access to all company developers and staff
+              <li>100 hours/month of customizations
+              <li>50% discount on additional consulting or customization work
             </ul>
         </td>
     </tr>
@@ -156,7 +238,12 @@
             Typical training sessions consist of a half-day course for your system 
             administrators, a half-day course for your bookkeeper/collections 
             folks, and a full day course (or two half-day courses) for your sales 
-            and support representatives.</p>
+            and support representatives.<br>
+            <br>
+            <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
+            Typical training sessions consist of a day course for your system 
+            administrators, a day course for your bookkeeper/collections folks,
+            and two full day courses for your sales and support representatives.
         </td>
     </tr>
   </table>
@@ -173,7 +260,7 @@
     </tr>
     <tr> 
       <td align="left" valign="top">
-          <p>Customizations and extensions to the software are quoted on an 
+          <p>Customizations and extensions to the software can be quoted on an 
             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
         </td>
     </tr>