X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=89a11b461e0f2eb3c898a1d179ecd06b8a9d1979;hb=3bd767ba28a8f62742e6baf650f38ab3da02f183;hp=7e6472b624ce49addc6c7427e6a3d9252a648382;hpb=622a1595b3688d8cef0f8f689abd4bee2596cb4e;p=www.git diff --git a/services.html b/services.html index 7e6472b..89a11b4 100644 --- a/services.html +++ b/services.html @@ -36,27 +36,21 @@
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  • Remote training session
  • Support through bringing the software live and into production +
  • One year (12 months) of email, phone and IM support. -

    Basic implementation service - $2950
    - Basic implementation service includes six months of support. +

    Basic implementation service - $3900
    + Installation, configuration, training and one year of support.

    - - -

    Standard implementation service - $3900
    - Standard implementation service includes a full year of support. +

    Standard implementation service - $6400
    + As basic, plus 20 hours of customizations.

    Deluxe implementation package - $7900
    - Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. + As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

    @@ -110,7 +104,8 @@ - Bronze + + Bronze Silver Gold Platinum @@ -119,73 +114,93 @@ + + Basic maintenance only + Standard support + Most popular support level + Large customizations + Extensive customizations + Dedicated developer + + + Monthly cost - $195 + $195 $395 $800 $1600 - $3200 - $6400 + $3200 + $6400 Upgrades + ✔ ✔ ✔ ✔ - ✔ - ✔ - ✔ + ✔ + ✔ CardFortress offsite credit card storage
    (for PCI compliance) + optional optional optional optional - optional - optional - optional + optional + optional Email support + ✔ ✔ ✔ ✔ - ✔ - ✔ - ✔ + ✔ + ✔ Phone and IM support
    (9am-8pm Eastern / 6am-5pm Pacific) - ✖ + ✖ ✔ ✔ ✔ + ✔ + ✔ + + + + Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) + ✖ ✔ ✔ + ✔ + ✔ + ✔ 24/7 emergency support - ✖ + ✖ ✖ ✔ ✔ - ✔ - ✔ + ✔ + ✔ Customization hours per month
    (with "rollover" for unused time) - ✖ + ✖ 2½ hours 8 hours 20 hours - 48 hours - 100 hours + 48 hours + 100 hours