X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=89a11b461e0f2eb3c898a1d179ecd06b8a9d1979;hb=0ea5f4749e93aba6e03c0bfedc39d409023879ac;hp=b0d94be7ba3ee6962f583c314ceb1e035f69664a;hpb=0533a28cdbe9563ab64ae83420d222ee60ec2e92;p=www.git
diff --git a/services.html b/services.html
index b0d94be..89a11b4 100644
--- a/services.html
+++ b/services.html
@@ -36,27 +36,21 @@
One year (12 months) of email, phone and IM support.
- Basic implementation service - $2950
- Basic implementation service includes six months of support.
+
Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
-
-
- Standard implementation service - $3900
- Standard implementation service includes a full year of support.
+
Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.
Deluxe implementation package - $7900
- Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
@@ -110,7 +104,8 @@
|
- Bronze |
+
+ Bronze |
Silver |
Gold |
Platinum |
@@ -119,75 +114,97 @@
+ |
+ Basic maintenance only |
+ Standard support |
+ Most popular support level |
+ Large customizations |
+ Extensive customizations |
+ Dedicated developer |
+
+
+
Monthly cost |
- $195 |
+ $195 |
$395 |
$800 |
$1600 |
- $3200 |
- $6400 |
+ $3200 |
+ $6400 |
Upgrades |
+ ✔ |
✔ |
✔ |
✔ |
- ✔ |
- ✔ |
- ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ CardFortress offsite credit card storage (for PCI compliance) |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
Email support |
+ ✔ |
✔ |
✔ |
✔ |
- ✔ |
- ✔ |
- ✔ |
+ ✔ |
+ ✔ |
- 24/7 emergency support |
- ✔ |
- ✔ |
- ✔ |
+ Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ |
✔ |
✔ |
✔ |
+ ✔ |
+ ✔ |
- CardFortress offsite credit card storage (for PCI compliance) |
- optional |
- optional |
- optional |
- optional |
- optional |
- optional |
+ Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
- Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ 24/7 emergency support |
+ ✖ |
✖ |
✔ |
✔ |
- ✔ |
- ✔ |
- ✔ |
+ ✔ |
+ ✔ |
Customization hours per month (with "rollover" for unused time) |
- ✖ |
+ ✖ |
2½ hours |
8 hours |
20 hours |
- 48 hours |
- 100 hours |
+ 48 hours |
+ 100 hours |
+
Direct access to all developers and staff |
+ ✖ |
✖ |
✖ |
- ✖ |
- ✔ |
- ✔ |
✔ |
+ ✔ |
+ ✔ |
- Lead role in defining product roadmap and architecture |
+ Lead role in defining product roadmap |
+ ✖ |
✖ |
✖ |
✖ |
+ ✔ |
+ ✔ |
+
+
+
+ Dedicated senior developer |
+ ✖ |
✖ |
- ✔ |
- ✔ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |