X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=82a914ead69c28b9f02b1f2e42fd8cd8b185da11;hb=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0;hp=f9eddad306db474c235360667e4765cf077e5514;hpb=9dabac4fe76adb8470643d63cf1442b4a6e755a7;p=www.git diff --git a/services.html b/services.html index f9eddad..82a914e 100644 --- a/services.html +++ b/services.html @@ -17,104 +17,396 @@ --> - +
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Installation service

Implementation services
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Freeside and RT Installation service - $2000
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage. +

All implementation services include:

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  • Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring +
  • Installation and skinning of the customer signup and self-service portal +
  • Integration with your credit card and/or E-check processor +
  • For ISPs, server provisioning for RADIUS accounts, mailboxes, etc. +
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants +
  • Remote training session +
  • Support through bringing the software live and into production +
  • One year (12 months) of email, phone and IM support. +
+ +

Basic implementation service - $3900
+ Installation, configuration, training and one year of support. +
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Standard implementation service - $6400
+ As basic, plus 20 hours of customizations. +
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Deluxe implementation package - $7900
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

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Looking for these implementation services including hardware? See our products.

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Additional installation services

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Additional implementation services
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Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
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Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Complete mail server (including migration from current mail server) - $2500, or
- Complete mail server (new ISPs - no migration) - $1750
- This service includes installation and configuration of a complete mail server - solution, including SMTP, POP/IMAP (with SSL support), webmail, virus - filtering, user-configurable spam filtering, virtual domain capability, - Freeside integration and migration from your current mail server. - Typical timeframe is two weeks.
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- Legacy data import from QuickBooks or Rodopi - (est.) $2500, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other - system - (est.) $3000
- Service includes writing a custom script to import your legacy data and running - test billings concurrently with your live billing to ensure trouble-free - cut-over.

+ system - (est.) $4900
+ Service includes writing custom import scripts to migrate your legacy data, refind by + test billing runs concurrently with your live billing to ensure trouble-free + cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)

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Support Contracts

Support Contracts for on-premise implementations
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All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself. -

- Bronze - $150/month - Email support
- Non-emergency support via email; 24/7 emergency support via telephone - or pager. 10% discount on additional consulting or customization work.
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- Silver - $300/month - Email, IM and phone support with minor customizations
- Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for up to five incidents/month. - Includes 2 hours/month of customizations. 20% discount on additional consulting or customization work.
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- Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
- Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for an unlimited number - of incidents. Direct access to all company developers and staff. Includes 12 hours/month - of customizations. 30% discount on additional consulting or customization work.
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- Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
- Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations. 40% discount on additional consulting or customization work.
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- Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
- Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations. 50% discount on additional consulting or customization work.
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GoldPlatinumDiamondEmerald
Most popular support levelLarge customizationsExtensive customizationsDedicated developer
Monthly cost$1200$2450$4900$9900
Upgrades (OS, database and Freeside)✔✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptionaloptionaloptional
Email support✔✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✔✔✔✔
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✔✔✔✔
24/7 emergency support✔✔✔✔
Private mailing list for large providers✔✔✔✔
Customization hours per month
(with "rollover" for unused time)		10 hours26 hours60 hours128 hours
Direct access to all developers and staff✖✔✔✔
Lead role in defining product roadmap✖✖✔✔
Dedicated senior developer✖✖✖✔
Discount on additional work
(consulting or customizations)		20%30%40%50%
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Hosting

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All hosting services include:

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  • Fully-managed (OS, database, application, security updates) +
  • Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress) +
  • Streaming replication to geographically-diverse warm spare +
  • Separate daily backups +
+ +

Basic hosting - $95/month
+ 4GB RAM, two CPU cores +

Standard hosting - $195/month
+ 8GB RAM, two CPU cores +

Deluxe hosting - $395/month
+ 16GB RAM, four CPU cores +

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Additional support services

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Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
+ Address verification and normalization for US addresses. + +

Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
+ Professional invoice printing and mailing. One low per-invoice + price includes everything: printing with your logo, envelope, + US first-class postage, and a perforated coupon and return envelope + for payments. +

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High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

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LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
+ Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owed compared to + using the FCC safe harbor percentage. +

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One day on-site training - $1600
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One day on-site training - $2450
Half-day course for your sales and support representatives; time spent as-needed with system administrators and bookkeeper/collections folks.

- Three day on-site visit (two days training, one day live cutover) - $3200
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

+ and support representatives.
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+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.

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Customizations and extensions to the software are quoted on an +

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.