X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=82a914ead69c28b9f02b1f2e42fd8cd8b185da11;hb=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0;hp=5f144686148fe15a30e8de7536d22992d3e7dc2d;hpb=c809c8eed16ed681ac3336e8e6d6da6c22410b27;p=www.git diff --git a/services.html b/services.html index 5f14468..82a914e 100644 --- a/services.html +++ b/services.html @@ -27,22 +27,35 @@ -

Basic implementation service - $2450
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage. +

All implementation services include:

+ + +

Basic implementation service - $3900
+ Installation, configuration, training and one year of support.

-

Basic implementation service (monthly payment option) - $395/month for 12 months
- Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost. +

Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.

- -

Deluxe implementation package - $8900
- Basic implementation service as above, 40 hours of customizations and a three day on-site visit for training and live cutover. +

Deluxe implementation package - $7900
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

+

Looking for these implementation services including hardware? See our products.

+ @@ -65,12 +78,12 @@ of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other - system - (est.) $3900
+ system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by test billing runs concurrently with your live billing to ensure trouble-free - cut-over.

+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)

@@ -82,57 +95,317 @@ - +

Support Contracts

Support Contracts for on-premise implementations
-

All support contracts include:

-
    -
  • Quarterly upgrades. -
  • Offsite backup (optional). -
  • Temporary replacement server available -
  • 24/7 emergency support via telephone or pager. -
-

Bronze - $195/month - Email support and upgrades -

    -
  • Non-emergency support via email. -
  • 10% discount on additional consulting or customization work. -
-

Silver - $395/month - Email, IM and phone support with minor customizations -

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • 3 hours/month of customizations. -
  • 20% discount on additional consulting or customization work. -
-

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • Direct access to all company developers and staff. -
  • 10 hours/month of customizations. -
  • 30% discount on additional consulting or customization work. -
-

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • Direct access to all company developers and staff. -
  • 24 hours/month of customizations. -
  • 40% discount on additional consulting or customization work. -
-

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
GoldPlatinumDiamondEmerald
Most popular support levelLarge customizationsExtensive customizationsDedicated developer
Monthly cost$1200$2450$4900$9900
Upgrades (OS, database and Freeside)✔✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptionaloptionaloptional
Email support✔✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✔✔✔✔
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✔✔✔✔
24/7 emergency support✔✔✔✔
Private mailing list for large providers✔✔✔✔
Customization hours per month
(with "rollover" for unused time)		10 hours26 hours60 hours128 hours
Direct access to all developers and staff✖✔✔✔
Lead role in defining product roadmap✖✖✔✔
Dedicated senior developer✖✖✖✔
Discount on additional work
(consulting or customizations)		20%30%40%50%
+ +

+ + + +
+ + +
+ + + + + + + + +

Basic hosting - $95/month
+ 4GB RAM, two CPU cores +

Standard hosting - $195/month
+ 8GB RAM, two CPU cores +

Deluxe hosting - $395/month
+ 16GB RAM, four CPU cores +

+

Hosting

 +
+

All hosting services include:

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • Direct access to all company developers and staff. -
  • 52 hours/month of customizations. -
  • 50% discount on additional consulting or customization work. +
  • Fully-managed (OS, database, application, security updates) +
  • Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress) +
  • Streaming replication to geographically-diverse warm spare +
  • Separate daily backups
-
+ +
+
+ + + +
-
+ + + + + +

Additional support services

+
+ +

Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
+ Address verification and normalization for US addresses. + +

Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
+ Professional invoice printing and mailing. One low per-invoice + price includes everything: printing with your logo, envelope, + US first-class postage, and a perforated coupon and return envelope + for payments. +

+

High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

+ +

LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
+ Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owed compared to + using the FCC safe harbor percentage. +

+

+
@@ -150,7 +423,12 @@ Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.
@@ -167,7 +445,7 @@ -

Customizations and extensions to the software are quoted on an +

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.