X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=82a914ead69c28b9f02b1f2e42fd8cd8b185da11;hb=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0;hp=4d9cd1bdd16fef077f37f068d1b05d51cffba8be;hpb=a2fbf2f7dca8712e2bc56578d4582830a28ec357;p=www.git diff --git a/services.html b/services.html index 4d9cd1b..82a914e 100644 --- a/services.html +++ b/services.html @@ -27,22 +27,35 @@
Basic implementation service - $2450
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
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All implementation services include:
+Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
Basic implementation service (monthly payment option) - $395/month for 12 months
- Basic implementation service as above, plus a full year of support, for one low monthly fee. No up-front setup cost.
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Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.
Deluxe implementation package - $8900
- Basic implementation service as above, 40 hours of customizations and a three day on-site visit for training and live cutover.
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Deluxe implementation package - $7900
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
Looking for these implementation services including hardware? See our products.
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- Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other
- system - (est.) $3900
+ system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
- cut-over.
Support Contracts |
+ Support Contracts for on-premise implementations |
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- All support contracts include: -
Bronze - $195/month - Email support and upgrades -
Silver - $395/month - Email, IM and phone support with minor customizations -
Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -
Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
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Additional support services+ |
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+ Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing) + Address verification and normalization for US addresses. + + Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing) High Availability / Replication - $395/month LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing) |
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Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
+ and support representatives. + + One week on-site visit (four days training, one day live cutover) - $5400 + Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives. |
Customizations and extensions to the software are quoted on an +
Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.