X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=82a914ead69c28b9f02b1f2e42fd8cd8b185da11;hb=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0;hp=39adb441b214b626186cd651a65fbbea54b519bc;hpb=8d022c44ad6d4f08f51c76a343e45e880c214d96;p=www.git diff --git a/services.html b/services.html index 39adb44..82a914e 100644 --- a/services.html +++ b/services.html @@ -95,7 +95,7 @@ - + + @@ -115,44 +117,53 @@ + - - + + - - - - - - + + + + + + + + - - + + + - - + + + + - - + + + - - + + + - - + + + + + + + + + + + + - - + + + + + + + + - - - - - - - - + + + + + - - - - - - + + + + + + + - - + +

Support Contracts

Support Contracts for on-premise implementations
@@ -105,8 +105,10 @@
Gold Platinum Diamond
Most popular support level Large customizationsExtensive customizationsDedicated developerExtensive customizationsDedicated developer
Monthly cost$195$395$800$1600$3200$6400$1200$2450$4900$9900
Upgrades (OS, database and Freeside)✔✔ ✔ ✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptional optional optionaloptionaloptional
Email support✔✔ ✔ ✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✔✔ ✔ ✔✔✔
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✔✔ ✔ ✔✔✔
24/7 emergency support✔✔✔✔
Private mailing list for large providers✔✔ ✔ ✔✔✔
Customization hours per month
(with "rollover" for unused time)		10 hours26 hours60 hours128 hours
✖✔✔ ✔✔✔
Lead role in defining product roadmap✖✖✖✖✔✔✖✖✔✔
Dedicated senior developer✖✖✖✖✖✔✖✖✖✔
Discount on additional work
(consulting or customizations)		20% 30%40%50%40%50%
@@ -285,6 +327,38 @@
+ + +
+ + + + + + + + +

Hosting

 +
+

All hosting services include:

+
    +
  • Fully-managed (OS, database, application, security updates) +
  • Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress) +
  • Streaming replication to geographically-diverse warm spare +
  • Separate daily backups +
+ +

Basic hosting - $95/month
+ 4GB RAM, two CPU cores +

Standard hosting - $195/month
+ 8GB RAM, two CPU cores +

Deluxe hosting - $395/month
+ 16GB RAM, four CPU cores +

+ +
+
+
@@ -296,6 +370,9 @@
+

Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
+ Address verification and normalization for US addresses. +

Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
Professional invoice printing and mailing. One low per-invoice price includes everything: printing with your logo, envelope, @@ -315,12 +392,20 @@ into Freeside for tax calculation.

--> +

LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
+ Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owed compared to + using the FCC safe harbor percentage. +


+