X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=82a914ead69c28b9f02b1f2e42fd8cd8b185da11;hb=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0;hp=22f61060537e9ed1e44c53311590df13e3146e7e;hpb=76d2bc4b9d04b7e5bc7e72756355fda2d43fabba;p=www.git diff --git a/services.html b/services.html index 22f6106..82a914e 100644 --- a/services.html +++ b/services.html @@ -95,7 +95,7 @@
Support Contracts |
+ Support Contracts for on-premise implementations |
|||||||||
---|---|---|---|---|---|---|---|---|---|---|
@@ -105,8 +105,10 @@ | ||||||||||
+ | Gold | Platinum | Diamond | @@ -115,44 +117,53 @@|||||||
+ | Most popular support level | Large customizations | -Extensive customizations | -Dedicated developer | +Extensive customizations | +Dedicated developer | ||||
Monthly cost | -$195 | -$395 | -$800 | -$1600 | -$3200 | -$6400 | + +$1200 | +$2450 | +$4900 | +$9900 |
Upgrades (OS, database and Freeside) | + +✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
CardFortress offsite credit card storage (for PCI compliance) |
+
+ optional | +optional | optional | optional | -optional | -optional | ||||
Email support | + +✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+
+ ✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) | + +✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
24/7 emergency support | + +✔ | +✔ | +✔ | +✔ | +||||||
Private mailing list for large providers | + +✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
Customization hours per month (with "rollover" for unused time) |
+
+ 10 hours | +26 hours | +60 hours | +128 hours | ✖ | +✔ | +✔ | ✔ | -✔ | -✔ |
Lead role in defining product roadmap | -✖ | -✖ | -✖ | -✖ | -✔ | -✔ | + +✖ | +✖ | +✔ | +✔ |
Dedicated senior developer | -✖ | -✖ | -✖ | -✖ | -✖ | -✔ | + +✖ | +✖ | +✖ | +✔ |
Discount on additional work (consulting or customizations) |
+
+ 20% | 30% | -40% | -50% | +40% | +50% |
+
+
|
@@ -296,6 +370,9 @@ |
+ Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing) + Address verification and normalization for US addresses. + Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing) LRN lookup for US voice providers - $0.0002/lookup, no minimums or fees (more than 500,000 calls/month? contact us for pricing) LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing) |