X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=82a914ead69c28b9f02b1f2e42fd8cd8b185da11;hb=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0;hp=0e2dde3348cad6687c343ba2dad6b9204d562a0a;hpb=3ce3b396c404a0d6b1836836c223bef0085dcc34;p=www.git diff --git a/services.html b/services.html index 0e2dde3..82a914e 100644 --- a/services.html +++ b/services.html @@ -36,27 +36,21 @@
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  • Remote training session
  • Support through bringing the software live and into production +
  • One year (12 months) of email, phone and IM support. -

    Basic implementation service - $2950
    - Basic implementation service includes six months of support. +

    Basic implementation service - $3900
    + Installation, configuration, training and one year of support.

    - - -

    Standard implementation service - $3900
    - Standard implementation service includes a full year of support. +

    Standard implementation service - $6400
    + As basic, plus 20 hours of customizations.

    Deluxe implementation package - $7900
    - Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. + As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

    @@ -101,126 +95,317 @@ - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +

    Support Contracts

    Support Contracts for on-premise implementations
    -

    All support contracts include:

    -
      -
    • Quarterly upgrades - - -
    • 24/7 emergency support via telephone or pager -
    • "Rollover" for unused customization hours -
    • CardFortress offsite credit card storage for PCI compliance (optional) -
    + + + + + + + + + + + + - - - - - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + - - - - - + + + + + + - - - - - + + + + + + - - - - - + + + + + + - - - - - + + + + + + - - - - - + + + + + + - - - - - + + + + + + -
    GoldPlatinumDiamondEmerald
    ContractPriceSupportCustomizationsDiscount on additional workMost popular support levelLarge customizationsExtensive customizationsDedicated developer
    Monthly cost$1200$2450$4900$9900
    Upgrades (OS, database and Freeside)✔✔✔✔
    CardFortress offsite credit card storage
    (for PCI compliance)    		optionaloptionaloptionaloptional
    Bronze$195/monthNon-emergency support via emailNone10%Email support✔✔✔✔
    Silver$395/monthPhone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)3 hours/month20%Phone and IM support
    (9am-8pm Eastern / 6am-5pm Pacific)    		✔✔✔✔
    Gold$800/monthPhone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)10 hours/month30%Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✔✔✔✔
    Platinum$1600/monthPhone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)24 hours/month40%24/7 emergency support✔✔✔✔
    Diamond$3200/monthPhone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)52 hours/month50%Private mailing list for large providers✔✔✔✔
    Sapphire$6400/monthPhone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)108 hours/month50%Customization hours per month
    (with "rollover" for unused time)    		10 hours26 hours60 hours128 hours
    + -

    Bronze - $195/month - Email support and upgrades -

      -
    • Non-emergency support via email -
    • 10% discount on additional consulting or customization work -
    -

    Silver - $395/month - Email, IM and phone support with minor customizations -

      -
    • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
    • 3 hours/month of customizations -
    • 20% discount on additional consulting or customization work -
    -

    Gold - $800/month - Unlimited email, IM and phone support with significant customizations -

      -
    • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
    • 10 hours/month of customizations -
    • 30% discount on additional consulting or customization work -
    -

    Platinum - $1600/month - Unlimited support, direct developer access and substantial customizations
    -

      -
    • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
    • Direct access to all company developers and staff -
    • 24 hours/month of customizations -
    • 40% discount on additional consulting or customization work -
    -

    Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
    -

      -
    • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
    • Direct access to all company developers and staff -
    • 52 hours/month of customizations -
    • 50% discount on additional consulting or customization work -
    -

    Sapphire - $6400/month - Sponsorship and unlimited support, direct developer access and major customizations
    +

    Direct access to all developers and staff✖✔✔✔
    Lead role in defining product roadmap✖✖✔✔
    Dedicated senior developer✖✖✖✔
    Discount on additional work
    (consulting or customizations)    		20%30%40%50%
    + + + + + +
    + + +
    + + + + + + + + +

    Basic hosting - $95/month
    + 4GB RAM, two CPU cores +

    Standard hosting - $195/month
    + 8GB RAM, two CPU cores +

    Deluxe hosting - $395/month
    + 16GB RAM, four CPU cores +

    +

    Hosting

     +
    +

    All hosting services include:

      -
    • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
    • Direct access to all company developers and staff -
    • 108 hours/month of customizations -
    • 50% discount on additional consulting or customization work +
    • Fully-managed (OS, database, application, security updates) +
    • Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress) +
    • Streaming replication to geographically-diverse warm spare +
    • Separate daily backups
    -
    + +
    +
    - + +
    + + + + + + + +

    Additional support services

    +
    + +

    Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
    + Address verification and normalization for US addresses. + +

    Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
    + Professional invoice printing and mailing. One low per-invoice + price includes everything: printing with your logo, envelope, + US first-class postage, and a perforated coupon and return envelope + for payments. +

    +

    High Availability / Replication - $395/month
    + This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

    + +

    LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
    + Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owed compared to + using the FCC safe harbor percentage. +

    +

    +
    @@ -238,7 +423,12 @@ Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

    + and support representatives.
    +
    + One week on-site visit (four days training, one day live cutover) - $5400
    + Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.