X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=7e6472b624ce49addc6c7427e6a3d9252a648382;hb=bb057e0651088548b75c849167df2a15207bc21e;hp=a93115610c476e6037328caf82de02aa7da9987c;hpb=f23abb61c68fd52fa5de96476d6fd41469751fe2;p=www.git diff --git a/services.html b/services.html index a931156..7e6472b 100644 --- a/services.html +++ b/services.html @@ -22,16 +22,46 @@ - +

Installation service

Implementation services
-

Freeside and RT Installation service - $2000
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage. +

All implementation services include:

+
    +
  • Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring +
  • Installation and skinning of the customer signup and self-service portal +
  • Integration with your credit card and/or E-check processor +
  • For ISPs, server provisioning for RADIUS accounts, mailboxes, etc. +
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants +
  • Remote training session +
  • Support through bringing the software live and into production +
+ +

Basic implementation service - $2950
+ Basic implementation service includes six months of support.

+ + +

Standard implementation service - $3900
+ Standard implementation service includes a full year of support. +
+

+ +

Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. +
+

+ +

Looking for these implementation services including hardware? See our products.

+
@@ -43,31 +73,23 @@ -

Additional installation services

+

Additional implementation services
-

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
+

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Complete mail server (including migration from current mail server) - $2500, or
- Complete mail server (new ISPs - no migration) - $1750
- This service includes installation and configuration of a complete mail server - solution, including SMTP, POP/IMAP (with SSL support), webmail, virus - filtering, user-configurable spam filtering, virtual domain capability, - Freeside integration and migration from your current mail server. - Typical timeframe is two weeks.
-
- Legacy data import from QuickBooks or Rodopi - (est.) $2500, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other - system - (est.) $3000
- Service includes writing a custom script to import your legacy data and running - test billings concurrently with your live billing to ensure trouble-free - cut-over.

+ system - (est.) $4900
+ Service includes writing custom import scripts to migrate your legacy data, refind by + test billing runs concurrently with your live billing to ensure trouble-free + cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)
@@ -83,49 +105,180 @@ -

All support contracts include:

- -

Bronze - $150/month - Email support and upgrades -

-

Silver - $300/month - Email, IM and phone support with minor customizations -

-

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -

-

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-

-

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-

- - - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
BronzeSilverGoldPlatinumDiamondEmerald
Monthly cost$195$395$800$1600$3200$6400
Upgrades✔✔✔✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptionaloptionaloptionaloptionaloptional
Email support✔✔✔✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✖✔✔✔✔✔
24/7 emergency support✖✖✔✔✔✔
Customization hours per month
(with "rollover" for unused time)		✖2½ hours8 hours20 hours48 hours100 hours
Direct access to all developers and staff✖✖✖✔✔✔
Lead role in defining product roadmap✖✖✖✖✔✔
Dedicated senior developer✖✖✖✖✖✔
Discount on additional work
(consulting or customizations)		10%15%25%30%40%50%
+ + + + + +
+ +
+ + + + + + + +

Additional support services

+
+ +

Support add-on for High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

+
@@ -139,15 +292,20 @@ -

One day on-site training - (est.) $2000 (North America)
+

One day on-site training - $2450
Half-day course for your sales and support representatives; time spent as-needed with system administrators and bookkeeper/collections folks.

- Three day on-site visit (two days training, one day live cutover) - $3200 (North America)
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives. @@ -164,7 +322,7 @@ -

Customizations and extensions to the software are quoted on an +

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.