X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=7e6472b624ce49addc6c7427e6a3d9252a648382;hb=622a1595b3688d8cef0f8f689abd4bee2596cb4e;hp=ec41ab456a57a21e77c100691fca29f451d80b20;hpb=a587be08352bac2234ea8f3ee81022cff0eaaf1f;p=www.git diff --git a/services.html b/services.html index ec41ab4..7e6472b 100644 --- a/services.html +++ b/services.html @@ -105,49 +105,180 @@
All support contracts include:
-Bronze - $195/month - Email support and upgrades -
Silver - $395/month - Email, IM and phone support with minor customizations -
Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -
Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-
Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-
+ | Bronze | +Silver | +Gold | +Platinum | +Diamond | +Emerald | +
---|---|---|---|---|---|---|
Monthly cost | +$195 | +$395 | +$800 | +$1600 | +$3200 | +$6400 | +
Upgrades | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
CardFortress offsite credit card storage (for PCI compliance) |
+ optional | +optional | +optional | +optional | +optional | +optional | +
Email support | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ | +✔ | +✔ | +✔ | +✔ | +✔ | +
24/7 emergency support | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ | +
Customization hours per month (with "rollover" for unused time) |
+ ✖ | +2½ hours | +8 hours | +20 hours | +48 hours | +100 hours | +
Direct access to all developers and staff | +✖ | +✖ | +✖ | +✔ | +✔ | +✔ | +
Lead role in defining product roadmap | +✖ | +✖ | +✖ | +✖ | +✔ | +✔ | +
Dedicated senior developer | +✖ | +✖ | +✖ | +✖ | +✖ | +✔ | +
Discount on additional work (consulting or customizations) |
+ 10% | +15% | +25% | +30% | +40% | +50% | +
+
+
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