X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=7e6472b624ce49addc6c7427e6a3d9252a648382;hb=622a1595b3688d8cef0f8f689abd4bee2596cb4e;hp=63e798cfc3bd7a4e40955730caa9f337a65278df;hpb=1e0bf915694f6db5059b932071f2379cde5a573c;p=www.git
diff --git a/services.html b/services.html
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+++ b/services.html
@@ -27,11 +27,19 @@
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-
-Prefer your own hardware? Implementation services include complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of items such as phone numbers, RADIUS accounts, etc., and support bringing the software live into production.
+All implementation services include:
+
+ - Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+
- Installation and skinning of the customer signup and self-service portal
+
- Integration with your credit card and/or E-check processor
+
- For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+
- For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+
- Remote training session
+
- Support through bringing the software live and into production
+
- Basic implementation service - $2450
- Basic implementation service includes three months of support.
+ Basic implementation service - $2950
+ Basic implementation service includes six months of support.
@@ -52,6 +60,8 @@ Prefer your own hardware? Implementation services include complete installation
+ Looking for these implementation services including hardware? See our products.
+
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@@ -74,12 +84,12 @@ Prefer your own hardware? Implementation services include complete installation
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.
- Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other
- system - (est.) $3900
+ system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
- cut-over.
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)
@@ -95,49 +105,180 @@ Prefer your own hardware? Implementation services include complete installation
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- All support contracts include:
-
- - Quarterly upgrades.
-
- Offsite backup (optional).
-
- Temporary replacement server available
-
- 24/7 emergency support via telephone or pager.
-
- Bronze - $195/month - Email support and upgrades
-
- - Non-emergency support via email.
-
- 10% discount on additional consulting or customization work.
-
- Silver - $395/month - Email, IM and phone support with minor customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- 3 hours/month of customizations.
-
- 20% discount on additional consulting or customization work.
-
- Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- Direct access to all company developers and staff.
-
- 10 hours/month of customizations.
-
- 30% discount on additional consulting or customization work.
-
- Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- Direct access to all company developers and staff.
-
- 24 hours/month of customizations.
-
- 40% discount on additional consulting or customization work.
-
- Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- Direct access to all company developers and staff.
-
- 52 hours/month of customizations.
-
- 50% discount on additional consulting or customization work.
-
- |
-
-
+
+
+
+ |
+ Bronze |
+ Silver |
+ Gold |
+ Platinum |
+ Diamond |
+ Emerald |
+
+
+
+ | Monthly cost |
+ $195 |
+ $395 |
+ $800 |
+ $1600 |
+ $3200 |
+ $6400 |
+
+
+
+ | Upgrades |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ CardFortress offsite credit card storage
(for PCI compliance) |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
+
+
+
+ | Email support |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
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+ Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ | 24/7 emergency support |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Customization hours per month
(with "rollover" for unused time) |
+ ✖ |
+ 2½ hours |
+ 8 hours |
+ 20 hours |
+ 48 hours |
+ 100 hours |
+
+
+
+
+
+ | Direct access to all developers and staff |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ | Lead role in defining product roadmap |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+
+
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+ | Dedicated senior developer |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+
+
+
+
+
+ Discount on additional work
(consulting or customizations) |
+ 10% |
+ 15% |
+ 25% |
+ 30% |
+ 40% |
+ 50% |
+
+
+
+
+
+
+
+
+
+
+
+
+
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+ Additional support services
+ |
+
+
+ |
+
+ Support add-on for High Availability / Replication - $395/month
+ This add-on support service supports High Availability
+ configurations. It includes support for streaming replication,
+ hot standby and failover, as well as 24/7 proactive failover
+ monitoring.
+
+ |
+
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@@ -159,7 +300,12 @@ Prefer your own hardware? Implementation services include complete installation
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system
+ administrators, a day course for your bookkeeper/collections folks,
+ and two full day courses for your sales and support representatives.
@@ -176,7 +322,7 @@ Prefer your own hardware? Implementation services include complete installation
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- Customizations and extensions to the software are quoted on an
+ Customizations and extensions to the software can be quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.
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