X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=7e6472b624ce49addc6c7427e6a3d9252a648382;hb=4db0afb22c22bf47b895e0cf7b720eed14b05660;hp=5f144686148fe15a30e8de7536d22992d3e7dc2d;hpb=c809c8eed16ed681ac3336e8e6d6da6c22410b27;p=www.git diff --git a/services.html b/services.html index 5f14468..7e6472b 100644 --- a/services.html +++ b/services.html @@ -27,22 +27,41 @@ -

Basic implementation service - $2450
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage. +

All implementation services include:

+ + +

Basic implementation service - $2950
+ Basic implementation service includes six months of support.

+ +

Standard implementation service - $3900
+ Standard implementation service includes a full year of support. +
+

-

Deluxe implementation package - $8900
- Basic implementation service as above, 40 hours of customizations and a three day on-site visit for training and live cutover. +

Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.

+

Looking for these implementation services including hardware? See our products.

+ @@ -65,12 +84,12 @@ of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other - system - (est.) $3900
+ system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by test billing runs concurrently with your live billing to ensure trouble-free - cut-over.

+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)

@@ -86,49 +105,180 @@ -

All support contracts include:

- -

Bronze - $195/month - Email support and upgrades -

-

Silver - $395/month - Email, IM and phone support with minor customizations -

-

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -

-

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-

-

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-

- - - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
BronzeSilverGoldPlatinumDiamondEmerald
Monthly cost$195$395$800$1600$3200$6400
Upgrades✔✔✔✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptionaloptionaloptionaloptionaloptional
Email support✔✔✔✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✖✔✔✔✔✔
24/7 emergency support✖✖✔✔✔✔
Customization hours per month
(with "rollover" for unused time)		✖2½ hours8 hours20 hours48 hours100 hours
Direct access to all developers and staff✖✖✖✔✔✔
Lead role in defining product roadmap✖✖✖✖✔✔
Dedicated senior developer✖✖✖✖✖✔
Discount on additional work
(consulting or customizations)		10%15%25%30%40%50%
+ + + + + +
+ +
+ + + + + + + +

Additional support services

+
+ +

Support add-on for High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

+
@@ -150,7 +300,12 @@ Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives. @@ -167,7 +322,7 @@ -

Customizations and extensions to the software are quoted on an +

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.