X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=6a3dcd42487aa98426f423927d8680a7cb0acac6;hb=21d7073b4a5d34a7a53147f9ff60272741cabdac;hp=2e7f661e81f5f308937382c4a9355fe7d5b2c87c;hpb=4393debde6cb1bb9db2a082ae2f125dc45566210;p=www.git diff --git a/services.html b/services.html index 2e7f661..6a3dcd4 100644 --- a/services.html +++ b/services.html @@ -84,13 +84,12 @@ of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Legacy data import from BillMax - (est.) $2950
- Legacy data import from Platypus - (est.) $2950
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other - system - (est.) $3900
+ system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by test billing runs concurrently with your live billing to ensure trouble-free - cut-over.

+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)

@@ -106,50 +105,206 @@ -

All support contracts include:

- -

Bronze - $195/month - Email support and upgrades -

-

Silver - $395/month - Email, IM and phone support with minor customizations -

-

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -

-

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-

-

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-

- - - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
BronzeSilverGoldPlatinumDiamondEmerald
Basic maintenance onlyStandard supportMost popular support levelLarge customizationsExtensive customizationsDedicated developer
Monthly cost$195$395$800$1600$3200$6400
Upgrades✔✔✔✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptionaloptionaloptionaloptionaloptional
Email support✔✔✔✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✖✔✔✔✔✔
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✖✔✔✔✔✔
24/7 emergency support✖✖✔✔✔✔
Customization hours per month
(with "rollover" for unused time)		✖2½ hours8 hours20 hours48 hours100 hours
Direct access to all developers and staff✖✖✖✔✔✔
Lead role in defining product roadmap✖✖✖✖✔✔
Dedicated senior developer✖✖✖✖✖✔
Discount on additional work
(consulting or customizations)		10%15%25%30%40%50%
+ + + + + +
+ +
+ + + + + + + +

Additional support services

+
+ +

High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

+

SureTax telecom taxation - $495/month
+ This add-on support service includes discount access to the SureTax + service, providing a feed of up-to-date taxation data integrated + into Freeside for tax calculation. +

+
@@ -171,7 +326,12 @@ Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.