+ |
+ Freeside and RT Installation service - $2000
+ Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
+
+
-
-
-
-
-
-
- Freeside Commercial Services
-
+
+
+
+
+
- | For orders, a quotation or more information, contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 |
+ Additional installation services
+ |
-
-
-
- 
- Installation service - your hardware
-
- $2000 - Installation service
-
- Prefer your own hardware? This covers everything in the instructions,
- including writing an interface to your credit card and/or ACH processor,
- integration with your provisioning systems, setup of the signup server
- and self-service interface, and support through bringing the software
- live into a full production state.
-
- $1000 - Installation of the Request Tracker ticketing
- system.
- This covers complete installation and configuration of the open-source,
- enterprise-grade Request Tracker ticketing system.
-
- Additional Installation service
-
- $750 - Installation of FreeRADIUS server with MySQL
- or PostgreSQL backend.
-
- This covers complete installation, configuration, and integration
+ |
+ |
+
+ Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
+ This service include complete installation, configuration, and integration
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.
- $2500 - Complete mail server (including migration
- from current mail server), or
-
- $1750 - Complete mail server (new ISPs - no migration)
-
- This covers installation and configuration of a complete mail server
+
+ Complete mail server (including migration from current mail server) - $2500, or
+ Complete mail server (new ISPs - no migration) - $1750
+ This service includes installation and configuration of a complete mail server
solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
filtering, user-configurable spam filtering, virtual domain capability,
Freeside integration and migration from your current mail server.
Typical timeframe is two weeks.
- $2500 (est.) - Legacy data import from QuickBooks
- or Rodopi, or
-
- $3000 (est.) - Legacy data import from any other
- system
-
- This covers writing a custom script to import your legacy data and running
+ Legacy data import from QuickBooks or Rodopi - (est.) $2500, or
+ Legacy data import from any other
+ system - (est.) $3000
+ Service includes writing a custom script to import your legacy data and running
test billings concurrently with your live billing to ensure trouble-free
cut-over.
|
-
-
+
+ |
+
+
+
+
- Training |
-
-
- $1000 - One day on-site training
-
- Half-day course for your sales and support representatives; time spent
- as-needed with system administrators and bookkeeper/collections folks.
-
- $3000 - Three day on-site visit (two days training, one day
- live cutover)
-
- Typical training sessions consist of a half-day course for your system
- administrators, a half-day course for your bookkeeper/collections
- folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
- |
+ Support Contracts |
- Support Contracts |
-
-
-
- $150/month - Email support, emergency phone support
-
- Non-emergency support by email only; 24/7 emergency support via telephone
- or pager. Includes upgrades and optional offsite backup. Fixes for
- any problems caused by a bug in the Freeside software itself are included
- at no extra charge.
-
- $300/month - Email, IM and phone support with minor customizations
-
+
+ All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
+
+ Bronze - $150/month - Email support
+ Non-emergency support via email; 24/7 emergency support via telephone
+ or pager.
+
+ Silver - $300/month - Email, IM and phone support with minor customizations
Email, instant messenger and phone support during business hours;
24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
- Fixes for any problems caused by a bug in the Freeside software itself
- are included and not counted against the five incidents/month.
-
- $750/month - Unlimited email, IM and phone support with significant
- customizations
+ Includes 2 hours/month of customizations.
+ Gold - $800/month - Unlimited email, IM and phone support with customizations
Email, instant messenger and phone support during business hours;
24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
+ of incidents. Includes 12 hours/month
of customizations.
- $1500/month - Sponsorship and unlimited support with major
- customizations
+ Platinum - $1600/month - Sponsorship and unlimited support with significant customizations
+ Unlimited support as above, plus 28 hours/month of customizations.
- Unlimited support as above, plus 32 hours/month of customizations.
- All support contracts include remote upgrades (as desired, or scheduled
- regularly).
- All support contracts include optional offsite backup service: Nightly,
- your database will be backup up, encrypted with your PGP/GPG public
- key, and transmitted to storage here. Your customer information is
- secure and can only be decrypted with your PGP/GPG private key.
- |
- |
-
- Custimization |
+ Diamond - $3200/month - Sponsorship and unlimited support with major customizations
+ Unlimited support as above, plus 60 hours/month of customizations.
+
+
+
+
+
+
+ |
+
+
+
+
+
-
- Customizations and extensions to the software are quoted on an
- individual basis. Is Freeside missing a feature crucial to you? Send
- a detailed description of your needs.
- |
+ Training |
-
-
- | For orders, a quotation or more information, contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 |
+
+ One day on-site training - $1600
+ Half-day course for your sales and support representatives; time spent
+ as-needed with system administrators and bookkeeper/collections folks.
+
+ Three day on-site visit (two days training, one day live cutover) - $3200
+ Typical training sessions consist of a half-day course for your system
+ administrators, a half-day course for your bookkeeper/collections
+ folks, and a full day course (or two half-day courses) for your sales
+ and support representatives.
+ |
-
-
-
+ |
+
+
+
+
+
+
+For orders, a quotation or more information, contact sales@sisd.com or phone +1 415 462 1624
+
+
+
+{ include('elements/footer.html'); }
| |
