$2000 - Installation service
-
- Prefer your own hardware? This covers everything in the instructions,
- including writing an interface to your credit card and/or ACH processor,
- integration with your provisioning systems, setup of the signup server
- and self-service interface, and support through bringing the software
- live into a full production state.
-
- $1000 - Installation of the Request Tracker ticketing
- system.
- This covers complete installation and configuration of the open-source,
- enterprise-grade Request Tracker ticketing system.
-
-
Additional Installation service
-
-
$750 - Installation of FreeRADIUS server with MySQL
- or PostgreSQL backend.
-
- This covers complete installation, configuration, and integration
- of the advanced, open-source FreeRADIUS RADIUS server, as well as
- migration from your previous RADIUS configuration.
-
$2500 - Complete mail server (including migration
- from current mail server), or
-
- $1750 - Complete mail server (new ISPs - no migration)
+
+
+
All implementation services include:
+
+
Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+
Installation and skinning of the customer signup and self-service portal
+
Integration with your credit card and/or E-check processor
+
For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+
For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+
Remote training session
+
Support through bringing the software live and into production
+
+
+
Basic implementation service - $2450
+ Basic implementation service includes three months of support.
- This covers installation and configuration of a complete mail server
- solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
- filtering, user-configurable spam filtering, virtual domain capability,
- Freeside integration and migration from your current mail server.
- Typical timeframe is two weeks.
+
+
+
+
+
Standard implementation service - $3900
+ Standard implementation service includes a full year of support.
- $3000 (est.) - Legacy data import from any other
- system
+
+
+
Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
- This covers writing a custom script to import your legacy data and running
- test billings concurrently with your live billing to ensure trouble-free
- cut-over.
+
+
+
Looking for these implementation services including hardware? See our products.
+
+
+
+
+
+
+
+
+
+
Additional implementation services
+
+
+
+
+
Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
+ This service include complete installation, configuration, and integration
+ of the advanced, open-source FreeRADIUS RADIUS server, as well as
+ migration from your previous RADIUS configuration.
+
+ Legacy data import from BillMax - (est.) $2950
+ Legacy data import from Platypus - (est.) $2950
+ Legacy data import from any other
+ system - (est.) $3900
+ Service includes writing custom import scripts to migrate your legacy data, refind by
+ test billing runs concurrently with your live billing to ensure trouble-free
+ cut-over.
One day on-site training - $2450
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.
- $3000 - Three day on-site visit (two days training, one day
- live cutover)
-
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
and support representatives.
-
-
-
-
Support Contracts
-
-
-
-
$150/month - Email support, emergency phone support
-
- Non-emergency support by email only; 24/7 emergency support via telephone
- or pager. Includes upgrades and optional offsite backup. Fixes for
- any problems caused by a bug in the Freeside software itself are included
- at no extra charge.
-
- $300/month - Email, IM and phone support with minor customizations
-
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
- Fixes for any problems caused by a bug in the Freeside software itself
- are included and not counted against the five incidents/month.
-
- $750/month - Unlimited email, IM and phone support with significant
- customizations
-
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
- of customizations.
-
- $1500/month - Sponsorship and unlimited support with major
- customizations
-
- Unlimited support as above, plus 32 hours/month of customizations.
- All support contracts include remote upgrades (as desired, or scheduled
- regularly).
- All support contracts include optional offsite backup service: Nightly,
- your database will be backup up, encrypted with your PGP/GPG public
- key, and transmitted to storage here. Your customer information is
- secure and can only be decrypted with your PGP/GPG private key.
Customizations and extensions to the software are quoted on an
- individual basis. Is Freeside missing a feature crucial to you? Send
- a detailed description of your needs.
-
+
+
Customizations and extensions to the software can be quoted on an
+ individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.
+
-
-
-
For orders, a quotation or more information, contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624
-
-
-
-
-
+
+
+For orders, a quotation or more information, contact sales@freeside.biz or phone +1 415 462 1624
+