X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=5afd4cd45b7610d695484469bcbc65c9857fa80e;hb=64d6a5f269b211e7c70c6ad243938b548df2c2ce;hp=da820d27a749c33d8be7069e593bb8fa583ff376;hpb=8f3f25f22686d70d0bc86fffaa8716b9bb2ebfd8;p=www.git diff --git a/services.html b/services.html index da820d2..5afd4cd 100644 --- a/services.html +++ b/services.html @@ -22,15 +22,45 @@ - + @@ -43,7 +73,7 @@

Installation service

Implementation services
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Freeside implementation service - $2450
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage. +

All implementation services include:

+
    +
  • Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring +
  • Installation and skinning of the customer signup and self-service portal +
  • Integration with your credit card and/or E-check processor +
  • For ISPs, server provisioning for RADIUS accounts, mailboxes, etc. +
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants +
  • Remote training session +
  • Support through bringing the software live and into production +
+ +

Basic implementation service - $2450
+ Basic implementation service includes three months of support. +
+

+ + + +

Standard implementation service - $3900
+ Standard implementation service includes a full year of support. +
+

+ +

Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. +
+

+ +

Looking for these implementation services including hardware? See our products.
- @@ -54,7 +84,8 @@ of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
+ Legacy data import from BillMax - (est.) $2950
+ Legacy data import from Platypus - (est.) $2950
Legacy data import from any other system - (est.) $3900
Service includes writing custom import scripts to migrate your legacy data, refind by @@ -77,42 +108,43 @@

@@ -156,7 +188,7 @@

Additional installation services

+

Additional implementation services

All support contracts include:

    -
  • Quarterly upgrades. -
  • Offsite backup (optional). -
  • Temporary replacement server available -
  • 24/7 emergency support via telephone or pager. +
  • Quarterly upgrades + + +
  • 24/7 emergency support via telephone or pager +
  • CardFortress offsite credit card storage for PCI compliance (optional)

Bronze - $195/month - Email support and upgrades

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  • Non-emergency support via email. -
  • 10% discount on additional consulting or customization work. +
  • Non-emergency support via email +
  • 10% discount on additional consulting or customization work

Silver - $395/month - Email, IM and phone support with minor customizations

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  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • 3 hours/month of customizations. -
  • 20% discount on additional consulting or customization work. +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • 3 hours/month of customizations +
  • 20% discount on additional consulting or customization work

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations

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  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • Direct access to all company developers and staff. -
  • 10 hours/month of customizations. -
  • 30% discount on additional consulting or customization work. +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • Direct access to all company developers and staff +
  • 10 hours/month of customizations +
  • 30% discount on additional consulting or customization work

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations

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  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • Direct access to all company developers and staff. -
  • 24 hours/month of customizations. -
  • 40% discount on additional consulting or customization work. +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • Direct access to all company developers and staff +
  • 24 hours/month of customizations +
  • 40% discount on additional consulting or customization work

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations

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  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • Direct access to all company developers and staff. -
  • 52 hours/month of customizations. -
  • 50% discount on additional consulting or customization work. +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • Direct access to all company developers and staff +
  • 52 hours/month of customizations +
  • 50% discount on additional consulting or customization work
-

Customizations and extensions to the software are quoted on an +

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.