X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=4d9cd1bdd16fef077f37f068d1b05d51cffba8be;hb=a2fbf2f7dca8712e2bc56578d4582830a28ec357;hp=4fcb5156bf36852f2b7aa42d9fb3d12d525be8f4;hpb=2c1cdd1d6d2144573f3564dbcca7bce33d80b631;p=www.git diff --git a/services.html b/services.html index 4fcb515..4d9cd1b 100644 --- a/services.html +++ b/services.html @@ -22,13 +22,24 @@ - + @@ -139,11 +142,11 @@

Installation service

Implementation services
-

Freeside and RT Installation service - $2000
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage. +

Basic implementation service - $2450
+ Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage. +
+

+ +

Basic implementation service (monthly payment option) - $395/month for 12 months
+ Basic implementation service as above, plus a full year of support, for one low monthly fee. No up-front setup cost. +
+

+ + +

Deluxe implementation package - $8900
+ Basic implementation service as above, 40 hours of customizations and a three day on-site visit for training and live cutover.

@@ -43,31 +54,23 @@ -

Additional installation services

+

Additional implementation services
-

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
+

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Complete mail server (including migration from current mail server) - $2500, or
- Complete mail server (new ISPs - no migration) - $1750
- This service includes installation and configuration of a complete mail server - solution, including SMTP, POP/IMAP (with SSL support), webmail, virus - filtering, user-configurable spam filtering, virtual domain capability, - Freeside integration and migration from your current mail server. - Typical timeframe is two weeks.
-
- Legacy data import from QuickBooks or Rodopi - (est.) $2500, or
+ Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
Legacy data import from any other - system - (est.) $3000
- Service includes writing a custom script to import your legacy data and running - test billings concurrently with your live billing to ensure trouble-free - cut-over.

+ system - (est.) $3900
+ Service includes writing custom import scripts to migrate your legacy data, refind by + test billing runs concurrently with your live billing to ensure trouble-free + cut-over.
@@ -86,40 +89,40 @@

All support contracts include:

  • Quarterly upgrades. -
  • Optional offsite backup. -
  • Hotfixes for any bugs in the Freeside software itself. +
  • Offsite backup (optional). +
  • Temporary replacement server available
  • 24/7 emergency support via telephone or pager.
-

Bronze - $150/month - Email support and upgrades +

Bronze - $195/month - Email support and upgrades

  • Non-emergency support via email.
  • 10% discount on additional consulting or customization work.
-

Silver - $300/month - Email, IM and phone support with minor customizations +

Silver - $395/month - Email, IM and phone support with minor customizations

  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • 2 hours/month of customizations. +
  • 3 hours/month of customizations.
  • 20% discount on additional consulting or customization work.

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations

  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
  • Direct access to all company developers and staff. -
  • 12 hours/month of customizations. +
  • 10 hours/month of customizations.
  • 30% discount on additional consulting or customization work.

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations

  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
  • Direct access to all company developers and staff. -
  • 28 hours/month of customizations. +
  • 24 hours/month of customizations.
  • 40% discount on additional consulting or customization work.

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations

  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
  • Direct access to all company developers and staff. -
  • 60 hours/month of customizations. +
  • 52 hours/month of customizations.
  • 50% discount on additional consulting or customization work.
-

One day on-site training - $1600
+

One day on-site training - $2450
Half-day course for your sales and support representatives; time spent as-needed with system administrators and bookkeeper/collections folks.

- Three day on-site visit (two days training, one day live cutover) - $3200
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales