- Installation service |
+ Implementation services |
-
+ |
- Freeside and RT Installation service - $2000
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
+ All implementation services include:
+
+ - Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+
- Installation and skinning of the customer signup and self-service portal
+
- Integration with your credit card and/or E-check processor
+
- For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+
- For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+
- Remote training session
+
- Support through bringing the software live and into production
+
+
+ Basic implementation service - $2950
+ Basic implementation service includes six months of support.
+
+
+
+
+
+ Standard implementation service - $3900
+ Standard implementation service includes a full year of support.
+
+
+
+ Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+
+
+
+ Looking for these implementation services including hardware? See our products.
|
@@ -38,43 +68,35 @@
-
+
- Additional installation services
+ | Additional implementation services
|
-
+ |
- Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
+ Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.
- Complete mail server (including migration from current mail server) - $2500, or
- Complete mail server (new ISPs - no migration) - $1750
- This service includes installation and configuration of a complete mail server
- solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
- filtering, user-configurable spam filtering, virtual domain capability,
- Freeside integration and migration from your current mail server.
- Typical timeframe is two weeks.
-
- Legacy data import from QuickBooks or Rodopi - (est.) $2500, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other
- system - (est.) $3000
- Service includes writing a custom script to import your legacy data and running
- test billings concurrently with your live billing to ensure trouble-free
- cut-over.
+ system - (est.) $4900
+ Service includes writing custom import scripts to migrate your legacy data, refind by
+ test billing runs concurrently with your live billing to ensure trouble-free
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)
|
|
-
+
@@ -82,39 +104,212 @@
Support Contracts |
-
- All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
-
- Bronze - $150/month - Email support
- Non-emergency support via email; 24/7 emergency support via telephone
- or pager.
-
- Silver - $300/month - Email, IM and phone support with minor customizations
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes 2 hours/month of customizations.
-
- Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Direct access to all company developers and staff. Includes 12 hours/month
- of customizations.
-
- Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
- Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations.
-
- Diamond - $3200/month - Sponsorship and unlimited support, direct developer access with major customizations
- Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations.
+ |
+
+
+
+
+ |
+
+ Bronze |
+ Silver |
+ Gold |
+ Platinum |
+ Diamond |
+ Emerald |
+
+
+
+ |
+ Basic maintenance only |
+ Standard support |
+ Most popular support level |
+ Large customizations |
+ Extensive customizations |
+ Dedicated developer |
+
+
+
+ Monthly cost |
+ $195 |
+ $395 |
+ $800 |
+ $1600 |
+ $3200 |
+ $6400 |
+
+
+
+ Upgrades |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ CardFortress offsite credit card storage (for PCI compliance) |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
+
+
+
+ Email support |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Support for VoIP/CDR billing and multiple companies |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ 24/7 emergency support |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Customization hours per month (with "rollover" for unused time) |
+ ✖ |
+ 2½ hours |
+ 8 hours |
+ 20 hours |
+ 48 hours |
+ 100 hours |
+
+
+
+
+
+ Direct access to all developers and staff |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Lead role in defining product roadmap |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+
+
+
+ Dedicated senior developer |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+
+
+
+
+
+ Discount on additional work (consulting or customizations) |
+ 10% |
+ 15% |
+ 25% |
+ 30% |
+ 40% |
+ 50% |
+
+
+
+
+ |
+
+
+ |
+
+
+
+
+
+
+ Additional support services
+ |
+
+
+
+
+ High Availability / Replication - $395/month
+ This add-on support service supports High Availability
+ configurations. It includes support for streaming replication,
+ hot standby and failover, as well as 24/7 proactive failover
+ monitoring.
- |
+ SureTax telecom taxation - $495/month
+ This add-on support service includes discount access to the SureTax
+ service, providing a feed of up-to-date taxation data integrated
+ into Freeside for tax calculation.
+
+
-
-
|
-
+
@@ -122,23 +317,28 @@
Training |
-
- One day on-site training - $1600
+ |
+ One day on-site training - $2450
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.
- Three day on-site visit (two days training, one day live cutover) - $3200
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system
+ administrators, a day course for your bookkeeper/collections folks,
+ and two full day courses for your sales and support representatives.
|
|
-
+
@@ -147,8 +347,8 @@
Customization |
-
- Customizations and extensions to the software are quoted on an
+ |
+ Customizations and extensions to the software can be quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.
|
@@ -157,7 +357,7 @@
-For orders, a quotation or more information, contact sales@sisd.com or phone +1 415 462 1624
+For orders, a quotation or more information, contact sales@freeside.biz or phone +1 415 462 1624
| |