X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=4c910bb5fb6de9ee6609361d4125d3c11e6390b2;hb=356c2c3f2a103fadbc67195b6b7425f13def3360;hp=fdcd96d2b5f1ec335aff0f399eea89fca3a6db90;hpb=7b8b8ada09b80f725ada1631261dd12edad269bd;p=www.git
diff --git a/services.html b/services.html
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|
- All support contracts include:
-
- - Quarterly upgrades
-
-
-
- 24/7 emergency support via telephone or pager
-
- "Rollover" for unused customization hours
-
- CardFortress offsite credit card storage for PCI compliance (optional)
-
-
+
+ | Bronze |
+ Silver |
+ Gold |
+ Platinum |
+ Diamond |
+ Emerald |
+
+
+ |
+ Basic maintenance only |
+ Standard support |
+ Most popular support level |
+ Large customizations |
+ Extensive customizations |
+ Dedicated developer |
+
- | Bronze |
- $195/month |
- Non-emergency support via email |
- None |
- 10% |
+ Monthly cost |
+ $195 |
+ $395 |
+ $800 |
+ $1600 |
+ $3200 |
+ $6400 |
- | Silver |
- $395/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 2.5 hours/month |
- 20% |
+ Upgrades |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
- | Gold |
- $800/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 8 hours/month |
- 30% |
+ CardFortress offsite credit card storage
(for PCI compliance) |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
- | Platinum |
- $1600/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 20 hours/month |
- 40% |
+ Email support |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
- | Diamond |
- $3200/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 48 hours/month |
- 50% |
+ Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
- | Sapphire |
- $6400/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 100 hours/month |
- 50% |
+ Support for VoIP/CDR billing and multiple companies |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
-
+
+ | 24/7 emergency support |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Customization hours per month
(with "rollover" for unused time) |
+ ✖ |
+ 2½ hours |
+ 8 hours |
+ 20 hours |
+ 48 hours |
+ 100 hours |
+
+
+
- Bronze - $195/month - Email support and upgrades
-
- - Non-emergency support via email
-
- 10% discount on additional consulting or customization work
-
- Silver - $395/month - Email, IM and phone support with minor customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- 2.5 hours/month of customizations
-
- 15% discount on additional consulting or customization work
-
- Gold - $800/month - Unlimited email, IM and phone support with significant customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- 8 hours/month of customizations
-
- 25% discount on additional consulting or customization work
-
- Platinum - $1600/month - Unlimited support, direct developer access and substantial customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- Direct access to all company developers and staff
-
- 20 hours/month of customizations
-
- 30% discount on additional consulting or customization work
-
- Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- Direct access to all company developers and staff
-
- 48 hours/month of customizations
-
- 40% discount on additional consulting or customization work
-
- Sapphire - $6400/month - Sponsorship and unlimited support, direct developer access and major customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- Direct access to all company developers and staff
-
- 100 hours/month of customizations
-
- 50% discount on additional consulting or customization work
-
-
-
+
+ | Direct access to all developers and staff |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+
-
+
+ | Lead role in defining product roadmap |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+
+
+
+ | Dedicated senior developer |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+
+
+
+
+
+ Discount on additional work
(consulting or customizations) |
+ 10% |
+ 15% |
+ 25% |
+ 30% |
+ 40% |
+ 50% |
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Additional support services
+ |
+
+
+ |
+
+ High Availability / Replication - $395/month
+ This add-on support service supports High Availability
+ configurations. It includes support for streaming replication,
+ hot standby and failover, as well as 24/7 proactive failover
+ monitoring.
+
+ SureTax telecom taxation - $495/month
+ This add-on support service includes discount access to the SureTax
+ service, providing a feed of up-to-date taxation data integrated
+ into Freeside for tax calculation.
+
+ |
+
|
@@ -238,7 +326,7 @@
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
+ and support representatives.
One week on-site visit (four days training, one day live cutover) - $5400
Typical training sessions consist of a day course for your system