X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=47865e328417566d611ad4bb17da55411005b70b;hb=3f4152db4fd0d7e2fa620248550503f2bba7ae2a;hp=f9eddad306db474c235360667e4765cf077e5514;hpb=9dabac4fe76adb8470643d63cf1442b4a6e755a7;p=www.git diff --git a/services.html b/services.html index f9eddad..47865e3 100644 --- a/services.html +++ b/services.html @@ -17,64 +17,87 @@ --> - +
- +

Installation service

Implementation services
-

Freeside and RT Installation service - $2000
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage. +

All implementation services include:

+
    +
  • Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring +
  • Installation and skinning of the customer signup and self-service portal +
  • Integration with your credit card and/or E-check processor +
  • For ISPs, server provisioning for RADIUS accounts, mailboxes, etc. +
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants +
  • Remote training session +
  • Support through bringing the software live and into production +
+ +

Basic implementation service - $2950 $2450 (Nov/Dec only)
+ Basic implementation service includes six months of support.

+ + +

Standard implementation service - $3900
+ Standard implementation service includes a full year of support. +
+

+ +

Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. +
+

+ +

Looking for these implementation services including hardware? See our products.

+

- +
-

Additional installation services

+

Additional implementation services
-

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
+

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Complete mail server (including migration from current mail server) - $2500, or
- Complete mail server (new ISPs - no migration) - $1750
- This service includes installation and configuration of a complete mail server - solution, including SMTP, POP/IMAP (with SSL support), webmail, virus - filtering, user-configurable spam filtering, virtual domain capability, - Freeside integration and migration from your current mail server. - Typical timeframe is two weeks.
-
- Legacy data import from QuickBooks or Rodopi - (est.) $2500, or
+ Legacy data import from BillMax - (est.) $2950
+ Legacy data import from Platypus - (est.) $2950
Legacy data import from any other - system - (est.) $3000
- Service includes writing a custom script to import your legacy data and running - test billings concurrently with your live billing to ensure trouble-free - cut-over.

+ system - (est.) $3900
+ Service includes writing custom import scripts to migrate your legacy data, refind by + test billing runs concurrently with your live billing to ensure trouble-free + cut-over.

- +
@@ -83,29 +106,46 @@ @@ -114,7 +154,7 @@
-

All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself. -

- Bronze - $150/month - Email support
- Non-emergency support via email; 24/7 emergency support via telephone - or pager. 10% discount on additional consulting or customization work.
-
- Silver - $300/month - Email, IM and phone support with minor customizations
- Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for up to five incidents/month. - Includes 2 hours/month of customizations. 20% discount on additional consulting or customization work.
-
- Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
- Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for an unlimited number - of incidents. Direct access to all company developers and staff. Includes 12 hours/month - of customizations. 30% discount on additional consulting or customization work.
-
- Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
- Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations. 40% discount on additional consulting or customization work.
-
- Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
- Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations. 50% discount on additional consulting or customization work.
-

+

All support contracts include:

+
    +
  • Quarterly upgrades + + +
  • 24/7 emergency support via telephone or pager +
  • CardFortress offsite credit card storage for PCI compliance (optional) +
+

Bronze - $195/month - Email support and upgrades +

    +
  • Non-emergency support via email +
  • 10% discount on additional consulting or customization work +
+

Silver - $395/month - Email, IM and phone support with minor customizations +

    +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • 3 hours/month of customizations +
  • 20% discount on additional consulting or customization work +
+

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations +

    +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • Direct access to all company developers and staff +
  • 10 hours/month of customizations +
  • 30% discount on additional consulting or customization work +
+

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
+

    +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • Direct access to all company developers and staff +
  • 24 hours/month of customizations +
  • 40% discount on additional consulting or customization work +
+

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
+

    +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • Direct access to all company developers and staff +
  • 52 hours/month of customizations +
  • 50% discount on additional consulting or customization work +

- +
@@ -123,11 +163,11 @@
-

One day on-site training - $1600
+

One day on-site training - $2450
Half-day course for your sales and support representatives; time spent as-needed with system administrators and bookkeeper/collections folks.

- Three day on-site visit (two days training, one day live cutover) - $3200
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales @@ -138,7 +178,7 @@


- +
@@ -148,7 +188,7 @@
-

Customizations and extensions to the software are quoted on an +

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.