- $150/month - Email support, emergency phone support
-
- Non-emergency support by email only; 24/7 emergency support via telephone
- or pager. Includes upgrades and optional offsite backup. Fixes for
- any problems caused by a bug in the Freeside software itself are included
- at no extra charge.
-
- $300/month - Email, IM and phone support with minor customizations
-
+
+ All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
+
+ Bronze - $150/month - Email support
+ Non-emergency support via email; 24/7 emergency support via telephone
+ or pager.
+
+ Silver - $300/month - Email, IM and phone support with minor customizations
Email, instant messenger and phone support during business hours;
24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
- Fixes for any problems caused by a bug in the Freeside software itself
- are included and not counted against the five incidents/month.
-
- $750/month - Unlimited email, IM and phone support with significant
- customizations
+ Includes 2 hours/month of customizations.
+ Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
Email, instant messenger and phone support during business hours;
24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
+ of incidents. Direct access to all company developers and staff. Includes 12 hours/month
of customizations.
- $1500/month - Sponsorship and unlimited support with major
- customizations
+ Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
+ Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations.
- Unlimited support as above, plus 32 hours/month of customizations.
- All support contracts include remote upgrades (as desired, or scheduled
- regularly).
- All support contracts include optional offsite backup service: Nightly,
- your database will be backup up, encrypted with your PGP/GPG public
- key, and transmitted to storage here. Your customer information is
- secure and can only be decrypted with your PGP/GPG private key.
- |
+ Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
+ Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations.
+
+