X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=31a12847176f0d0ea4763207cb4423c60059dc35;hb=be4e56e541da0cf9b7980ed8cefa1b5f99a1d630;hp=12a0c7c9bfc8d1b053169789ddd14577dd053fe7;hpb=376922e22be87cdada17cabce8d8c29a03e0edd5;p=www.git diff --git a/services.html b/services.html index 12a0c7c..31a1284 100644 --- a/services.html +++ b/services.html @@ -36,27 +36,21 @@
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  • Remote training session
  • Support through bringing the software live and into production +
  • One year (12 months) of email, phone and IM support. -

    Basic implementation service - $2950
    - Basic implementation service includes six months of support. +

    Basic implementation service - $3900
    + Installation, configuration, training and one year of support.

    - - -

    Standard implementation service - $3900
    - Standard implementation service includes a full year of support. +

    Standard implementation service - $6400
    + As basic, plus 20 hours of customizations.

    Deluxe implementation package - $7900
    - Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. + As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

    @@ -109,8 +103,9 @@ - - + + + @@ -119,75 +114,107 @@ + + + + + + + + + + - + - - + + - + + + + + + + + + + + + + + + + + + + + + + - - - + + - - - - + + + + - - - - - - - + + + + + + + - + + - - - + + - + - - + + + + - - - + + - + + + + + + + + + + + - - + + +

    LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
    + Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owen compared to + using the FCC safe harbor percentage.

    BronzeBronze Silver Gold Platinum
    Basic maintenance onlyStandard supportMost popular support levelLarge customizationsExtensive customizationsDedicated developer
    Monthly cost$195$195 $395 $800 $1600$3200$6400$3200$6400
    UpgradesUpgrades (OS, database and Freeside)✔ ✔ ✔ ✔✔✔
    CardFortress offsite credit card storage
    (for PCI compliance)    		optionaloptionaloptionaloptionaloptionaloptional
    Address verification / normalization (US)✔ ✔ ✔ ✔✔✔
    Email support✔ ✔ ✔ ✔✔✔✔✔✔
    24/7 emergency support✔✔✔Phone and IM support
    (9am-8pm Eastern / 6am-5pm Pacific)    		✖ ✔ ✔ ✔✔✔
    CardFortress offsite credit card storage
    (for PCI compliance)    		optionaloptionaloptionaloptionaloptionaloptionalSupport for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✖✔✔✔✔✔
    Phone and IM support
    (9am-8pm Eastern / 6am-5pm Pacific)    		24/7 emergency support✖ ✖ ✔ ✔✔✔✔✔✔
    Customization hours per month
    (with "rollover" for unused time)    		✖✖ 2½ hours 8 hours 20 hours48 hours100 hours48 hours100 hours
    Direct access to all developers and staff✖ ✖ ✖✖✔✔ ✔✔✔
    Lead role in defining product roadmap and architectureLead role in defining product roadmap✖✖ ✖ ✖✔✔
    Dedicated senior developer✖✖ ✖ ✖✔✔✖✔