X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=31a12847176f0d0ea4763207cb4423c60059dc35;hb=3919241adec95e393e9591937394b3c90cca52a7;hp=0728433adfdfa8c44c22d91da52c11ae03d3fb61;hpb=e24c1ac9e7d9433d910ca90131ff67ae58783c64;p=www.git

diff --git a/services.html b/services.html
index 0728433..31a1284 100644
--- a/services.html
+++ b/services.html
@@ -36,27 +36,21 @@
               <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
               <li>Remote training session
               <li>Support through bringing the software live and into production
+              <li>One year (12 months) of email, phone and IM support.
             </ul>
 
-          <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
-            Basic implementation service includes six months of support.
+          <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
+            Installation, configuration, training and one year of support.
             <br>
           </p>
 
-<!--
-          <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
-            Basic implementation service as above, plus a full year of support, for one low monthly fee.  No setup cost.
-            <br>
-          </p>
--->
-
-          <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
-            Standard implementation service includes a full year of support.
+          <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
+            As basic, plus 20 hours of customizations.
             <br>
           </p>
 
           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
-            Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+            As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
             <br>
           </p>
 
@@ -110,7 +104,8 @@
 
   <tr>
     <th><!--<B>Services included</B>--></th>
-    <th STYLE="background-color: #EDB53B"><B>Bronze</B></th>
+    <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
+    <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
@@ -119,75 +114,107 @@
   </tr>
 
   <tr>
+    <th><!--<B>Services included</B>--></th>
+    <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
+    <th>Standard support</th>
+    <th>Most popular support level</th>
+    <th>Large customizations</th>
+    <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
+    <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
+  </tr>
+
+  <tr>
     <td>Monthly cost</td>
-    <td><B>$195</B></td>
+    <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
     <td><B>$395</B></td>
     <td><B>$800</B></td>
     <td><B>$1600</B></td>
-    <td><B>$3200</B></td>
-    <td><B>$6400</B></td>
+    <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
+    <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
   </tr>
 
   <tr>
-    <td>Upgrades</td>
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
+    <td>Upgrades (OS, database and Freeside)</td>
+    <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
+    <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
-    <td><span class="smyes">optional</span></td>
-    <td><span class="smyes">optional</span></td>
-    <td><span class="smyes">optional</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
   </tr>
 
   <tr>
-    <td>Email support</td>
+    <td>Address verification / normalization (US)</td>
+    <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+  </tr>
+
+  <tr>
+    <td>Email support</td>
+    <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td><span class="no">&#x2716;</span></td>
+    <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+  </tr>
+
+  <tr>
+    <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
+    <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>24/7 emergency support</td>
+    <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
-    <td><span class="no">&#x2716;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
-    <td><span class="no">&#x2716;</span></td>
+    <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="smyes">2&frac12; hours</span></td>
     <td><span class="smyes">8 hours</span></td>
     <td><span class="smyes">20 hours</span></td>
-    <td><span class="smyes">48 hours</span></td>
-    <td><span class="smyes">100 hours</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
   </tr>
 
+<!-- we still do this for gold+, just trying to make the feature list more
+     concise
   <tr>
     <td>Dedicated project manager</td>
     <td><span class="no">&#x2716;</td>
@@ -197,35 +224,36 @@
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
   </tr>
+-->
 
   <tr>
     <td>Direct access to all developers and staff</td>
+    <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
     <td><span class="no">&#x2716;</td>
     <td><span class="no">&#x2716;</td>
-    <td><span class="no">&#x2716;</td>
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Lead role in defining product roadmap</td>
+    <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
     <td><span class="no">&#x2716;</td>
     <td><span class="no">&#x2716;</td>
     <td><span class="no">&#x2716;</td>
-    <td><span class="no">&#x2716;</td>
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Dedicated senior developer</td>
+    <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
     <td><span class="no">&#x2716;</td>
     <td><span class="no">&#x2716;</td>
     <td><span class="no">&#x2716;</td>
-    <td><span class="no">&#x2716;</td>
-    <td><span class="no">&#x2716;</td>
-    <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="no">&#x2716;</td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
 <!--
@@ -242,12 +270,12 @@
 
   <tr>
     <td>Discount on additional work<br>(consulting or customizations)</td>
-    <td><B>10%</B></td>
+    <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
     <td><B>15%</B></td>
     <td><B>25%</B></td>
     <td><B>30%</B></td>
-    <td><B>40%</B></td>
-    <td><B>50%</B></td>
+    <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
+    <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
   </tr>
 
 </table>
@@ -267,13 +295,32 @@
     </tr>
     <tr>
       <td align="left" valign="top">
- 
-          <p><b>Support add-on for High Availability / Replication</b> - <b class="h6">$395/month</b><br>
+
+           <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month?  <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
+            Professional invoice printing and mailing.  One low per-invoice
+            price includes everything: printing with your logo, envelope,
+            US first-class postage, and a perforated coupon and return envelope
+            for payments.
+            </p>
+          <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
             This add-on support service supports High Availability
             configurations.  It includes support for streaming replication,
             hot standby and failover, as well as 24/7 proactive failover
             monitoring.
             </p>
+<!-- atrocious support on reseller program
+         <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
+            This add-on support service includes discount access to the SureTax
+            service, providing a feed of up-to-date taxation data integrated
+            into Freeside for tax calculation.
+            </p>
+-->
+          <p><b>LRN lookup for US voice providers</b> - <b class="h6">$0.0002/lookup</b> (more than 500,000 calls/month?   <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
+            Access to the LNP (local number portability) database ensures
+            accurate rating when not charging a single flat per-minute rate for
+            all US calls.  It also allows an actual determination of interstate
+            vs. intrastate revenue, potentially reducing taxes owen compared to
+            using the FCC safe harbor percentage.
       </td>
     </tr>
   </table>