X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=27487f03bfc7a6bfff4f851226a86769f2706a6e;hb=f8374bf230f53e3892199253f0ce66dc1bc618a6;hp=0e2dde3348cad6687c343ba2dad6b9204d562a0a;hpb=3ce3b396c404a0d6b1836836c223bef0085dcc34;p=www.git diff --git a/services.html b/services.html index 0e2dde3..27487f0 100644 --- a/services.html +++ b/services.html @@ -36,27 +36,21 @@
Basic implementation service - $2950
- Basic implementation service includes six months of support.
+
Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
Standard implementation service - $3900
- Standard implementation service includes a full year of support.
+
Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.
Deluxe implementation package - $7900
- Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
All support contracts include:
-+ + | Bronze | +Silver | +Gold | +Platinum | +Diamond | +Emerald | +|||||
---|---|---|---|---|---|---|---|---|---|---|---|
+ | Basic maintenance only | +Standard support | +Most popular support level | +Large customizations | +Extensive customizations | +Dedicated developer | +|||||
Monthly cost | +$195 | +$395 | +$800 | +$1600 | +$3200 | +$6400 | +|||||
Upgrades (OS, database and Freeside) | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +|||||
CardFortress offsite credit card storage (for PCI compliance) |
+ optional | +optional | +optional | +optional | +optional | +optional | +|||||
Email support | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +|||||
Bronze | -$195/month | -Non-emergency support via email | -None | -10% | +Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ | +✔ | +✔ | +✔ | +✔ | +✔ |
Silver | -$395/month | -Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) | -3 hours/month | -20% | +Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) | +✖ | +✔ | +✔ | +✔ | +✔ | +✔ |
Gold | -$800/month | -Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) | -10 hours/month | -30% | +24/7 emergency support | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ |
Platinum | -$1600/month | -Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) | -24 hours/month | -40% | +Private mailing list for large providers | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ |
Diamond | -$3200/month | -Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) | -52 hours/month | -50% | +Customization hours per month (with "rollover" for unused time) |
+ ✖ | +2½ hours | +8 hours | +20 hours | +48 hours | +100 hours |
Bronze - $195/month - Email support and upgrades -
Silver - $395/month - Email, IM and phone support with minor customizations -
Gold - $800/month - Unlimited email, IM and phone support with significant customizations -
Platinum - $1600/month - Unlimited support, direct developer access and substantial customizations
-
Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-
Sapphire - $6400/month - Sponsorship and unlimited support, direct developer access and major customizations
+
+
+
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- |
Additional support services+ |
+
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+
+ Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing) + Address verification and normalization for US addresses. + + Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing) High Availability / Replication - $395/month LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing) |
+
@@ -238,7 +393,12 @@
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
+ and support representatives. + + One week on-site visit (four days training, one day live cutover) - $5400 + Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives. |