X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=27487f03bfc7a6bfff4f851226a86769f2706a6e;hb=a64a91fd18f8f6d079b9b87c311fbf472d197249;hp=0728433adfdfa8c44c22d91da52c11ae03d3fb61;hpb=e24c1ac9e7d9433d910ca90131ff67ae58783c64;p=www.git
diff --git a/services.html b/services.html
index 0728433..27487f0 100644
--- a/services.html
+++ b/services.html
@@ -36,27 +36,21 @@
One year (12 months) of email, phone and IM support.
- Basic implementation service - $2950
- Basic implementation service includes six months of support.
+
Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
-
-
- Standard implementation service - $3900
- Standard implementation service includes a full year of support.
+
Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.
Deluxe implementation package - $7900
- Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
@@ -110,7 +104,8 @@
|
- Bronze |
+
+ Bronze |
Silver |
Gold |
Platinum |
@@ -118,136 +113,181 @@
Emerald |
+
+ |
+ Basic maintenance only |
+ Standard support |
+ Most popular support level |
+ Large customizations |
+ Extensive customizations |
+ Dedicated developer |
+
+
Monthly cost |
- $195 |
+ $195 |
$395 |
$800 |
$1600 |
- $3200 |
- $6400 |
+ $3200 |
+ $6400 |
- Upgrades |
- ✔ |
- ✔ |
- ✔ |
+ Upgrades (OS, database and Freeside) |
+ ✔ |
✔ |
✔ |
✔ |
+ ✔ |
+ ✔ |
CardFortress offsite credit card storage (for PCI compliance) |
+ optional |
optional |
optional |
optional |
- optional |
- optional |
- optional |
+ optional |
+ optional |
+
+
+
+ Email support |
+ ✔ |
✔ |
✔ |
✔ |
+ ✔ |
+ ✔ |
Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
- ✖ |
+ ✖ |
+ ✔ |
✔ |
✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) |
+ ✖ |
✔ |
✔ |
✔ |
+ ✔ |
+ ✔ |
24/7 emergency support |
- ✖ |
+ ✖ |
✖ |
✔ |
✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Private mailing list for large providers |
+ ✖ |
+ ✖ |
✔ |
✔ |
+ ✔ |
+ ✔ |
Customization hours per month (with "rollover" for unused time) |
- ✖ |
+ ✖ |
2½ hours |
8 hours |
20 hours |
- 48 hours |
- 100 hours |
+ 48 hours |
+ 100 hours |
+
Direct access to all developers and staff |
- ✖ |
- ✖ |
- ✖ |
- ✔ |
- ✔ |
+ ✖ |
+ ✖ |
+ ✖ |
✔ |
+ ✔ |
+ ✔ |
Lead role in defining product roadmap |
- ✖ |
- ✖ |
- ✖ |
- ✖ |
- ✔ |
- ✔ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
Dedicated senior developer |
- ✖ |
- ✖ |
- ✖ |
- ✖ |
- ✖ |
- ✔ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
Discount on additional work (consulting or customizations) |
- 10% |
+ 10% |
15% |
25% |
30% |
- 40% |
- 50% |
+ 40% |
+ 50% |
@@ -257,6 +297,38 @@
+
+
+
+
+
+
+ Hosting
+ |
+
+
+
+ All hosting services include:
+
+ - Fully-managed (OS, database, application, security updates)
+
- Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress)
+
- Streaming replication to geographically-diverse warm spare
+
- Separate daily backups
+
+
+ Basic hosting - $95/month
+ 4GB RAM, two CPU cores
+ Standard hosting - $195/month
+ 8GB RAM, two CPU cores
+ Deluxe hosting - $395/month
+ 16GB RAM, four CPU cores
+ |
+
+
+
+ |
+
+
@@ -267,19 +339,43 @@
|
-
- Support add-on for High Availability / Replication - $395/month
+
+ Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
+ Address verification and normalization for US addresses.
+
+ Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
+ Professional invoice printing and mailing. One low per-invoice
+ price includes everything: printing with your logo, envelope,
+ US first-class postage, and a perforated coupon and return envelope
+ for payments.
+
+ High Availability / Replication - $395/month
This add-on support service supports High Availability
configurations. It includes support for streaming replication,
hot standby and failover, as well as 24/7 proactive failover
monitoring.
+
+ LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
+ Access to the LNP (local number portability) database ensures
+ accurate rating when not charging a single flat per-minute rate for
+ all US calls. It also allows an actual determination of interstate
+ vs. intrastate revenue, potentially reducing taxes owed compared to
+ using the FCC safe harbor percentage.
+
|
+