X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=0e2dde3348cad6687c343ba2dad6b9204d562a0a;hb=3ce3b396c404a0d6b1836836c223bef0085dcc34;hp=59dbfc72650309847000bafb01b15b8830c46b08;hpb=48fde7b5810a670151398dd0d19f30a7c5745dff;p=www.git diff --git a/services.html b/services.html index 59dbfc7..0e2dde3 100644 --- a/services.html +++ b/services.html @@ -12,69 +12,91 @@ + Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624
For orders, a quotation or more information, contact - Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624
--> - +
- + -

Installation service

Implementation services
+ -

Freeside and RT Installation service - $2000
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage. +

All implementation services include:

+
    +
  • Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring +
  • Installation and skinning of the customer signup and self-service portal +
  • Integration with your credit card and/or E-check processor +
  • For ISPs, server provisioning for RADIUS accounts, mailboxes, etc. +
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants +
  • Remote training session +
  • Support through bringing the software live and into production +
+ +

Basic implementation service - $2950
+ Basic implementation service includes six months of support. +
+

+ + + +

Standard implementation service - $3900
+ Standard implementation service includes a full year of support.

+

Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. +
+

+ +

Looking for these implementation services including hardware? See our products.

+

- +
- -

Additional installation services

+

Additional implementation services
+ -

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
+

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Complete mail server (including migration from current mail server) - $2500, or
- Complete mail server (new ISPs - no migration) - $1750
- This service includes installation and configuration of a complete mail server - solution, including SMTP, POP/IMAP (with SSL support), webmail, virus - filtering, user-configurable spam filtering, virtual domain capability, - Freeside integration and migration from your current mail server. - Typical timeframe is two weeks.
-
- Legacy data import from QuickBooks or Rodopi - (est.) $2500, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other - system - (est.) $3000
- Service includes writing a custom script to import your legacy data and running - test billings concurrently with your live billing to ensure trouble-free - cut-over.

+ system - (est.) $4900
+ Service includes writing custom import scripts to migrate your legacy data, refind by + test billing runs concurrently with your live billing to ensure trouble-free + cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)

- +
@@ -82,27 +104,115 @@ - @@ -111,7 +221,7 @@

Support Contracts
-

All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself. -

- Bronze - $150/month - Email support
- Non-emergency support via email; 24/7 emergency support via telephone - or pager.
-
- Silver - $300/month - Email, IM and phone support with minor customizations
- Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for up to five incidents/month. - Includes 3 hours/month of customizations.
-
- Gold - $750/month - Unlimited email, IM and phone support with customizations
- Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for an unlimited number - of incidents. Includes 12 hours/month - of customizations.
-
- Platinum - $1500/month - Sponsorship and unlimited support with major customizations
- Unlimited support as above, plus 30 hours/month of customizations.
-

+ 		+

All support contracts include:

+
    +
  • Quarterly upgrades + + +
  • 24/7 emergency support via telephone or pager +
  • "Rollover" for unused customization hours +
  • CardFortress offsite credit card storage for PCI compliance (optional) +
+ + +

Bronze - $195/month - Email support and upgrades +

    +
  • Non-emergency support via email +
  • 10% discount on additional consulting or customization work +
+

Silver - $395/month - Email, IM and phone support with minor customizations +

    +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • 3 hours/month of customizations +
  • 20% discount on additional consulting or customization work +
+

Gold - $800/month - Unlimited email, IM and phone support with significant customizations +

    +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • 10 hours/month of customizations +
  • 30% discount on additional consulting or customization work +
+

Platinum - $1600/month - Unlimited support, direct developer access and substantial customizations
+

    +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • Direct access to all company developers and staff +
  • 24 hours/month of customizations +
  • 40% discount on additional consulting or customization work +
+

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
+

    +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • Direct access to all company developers and staff +
  • 52 hours/month of customizations +
  • 50% discount on additional consulting or customization work +
+

Sapphire - $6400/month - Sponsorship and unlimited support, direct developer access and major customizations
+

    +
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) +
  • Direct access to all company developers and staff +
  • 108 hours/month of customizations +
  • 50% discount on additional consulting or customization work +

- +
@@ -119,12 +229,12 @@ -

Training
-

One day on-site training - $1600
+

+

One day on-site training - $2450
Half-day course for your sales and support representatives; time spent as-needed with system administrators and bookkeeper/collections folks.

- Three day on-site visit (two days training, one day live cutover) - $3200
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales @@ -135,7 +245,7 @@


- +
@@ -144,8 +254,8 @@ - @@ -154,7 +264,7 @@

Customization
-

Customizations and extensions to the software are quoted on an +

+

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.

-For orders, a quotation or more information, contact sales@sisd.com or phone +1 415 462 1624 +For orders, a quotation or more information, contact sales@freeside.biz or phone +1 415 462 1624