X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=0728433adfdfa8c44c22d91da52c11ae03d3fb61;hb=e24c1ac9e7d9433d910ca90131ff67ae58783c64;hp=129864eb93c934f53eb14f9b571415af7ff04080;hpb=25e40a5edebf156573910cccb190ab23ef91f180;p=www.git diff --git a/services.html b/services.html index 129864e..0728433 100644 --- a/services.html +++ b/services.html @@ -105,118 +105,177 @@ -

All support contracts include:

- - + Bronze + Silver + Gold + Platinum + Diamond + Emerald + + + Monthly cost + $195 + $395 + $800 + $1600 + $3200 + $6400 + - Bronze - $195/month - Non-emergency support via email - None - 10% + Upgrades + ✔ + ✔ + ✔ + ✔ + ✔ + ✔ - Silver - $395/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 3 hours/month - 20% + CardFortress offsite credit card storage
(for PCI compliance) + optional + optional + optional + optional + optional + optional - Gold - $800/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 10 hours/month - 30% + Email support + ✔ + ✔ + ✔ + ✔ + ✔ + ✔ - Platinum - $1600/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 24 hours/month - 40% + Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific) + ✖ + ✔ + ✔ + ✔ + ✔ + ✔ - Diamond - $3200/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 52 hours/month - 50% + 24/7 emergency support + ✖ + ✖ + ✔ + ✔ + ✔ + ✔ - Sapphire - $6400/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 108 hours/month - 50% + Customization hours per month
(with "rollover" for unused time) + ✖ + 2½ hours + 8 hours + 20 hours + 48 hours + 100 hours - + + Dedicated project manager + ✖ + ✖ + ✔ + ✔ + ✔ + ✔ + + + + Direct access to all developers and staff + ✖ + ✖ + ✖ + ✔ + ✔ + ✔ + + + + Lead role in defining product roadmap + ✖ + ✖ + ✖ + ✖ + ✔ + ✔ + + + + Dedicated senior developer + ✖ + ✖ + ✖ + ✖ + ✖ + ✔ + + + -

Bronze - $195/month - Email support and upgrades -

    -
  • Non-emergency support via email -
  • 10% discount on additional consulting or customization work -
-

Silver - $395/month - Email, IM and phone support with minor customizations -

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • 3 hours/month of customizations -
  • 15% discount on additional consulting or customization work -
-

Gold - $800/month - Unlimited email, IM and phone support with significant customizations -

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • 10 hours/month of customizations -
  • 25% discount on additional consulting or customization work -
-

Platinum - $1600/month - Unlimited support, direct developer access and substantial customizations
-

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • Direct access to all company developers and staff -
  • 24 hours/month of customizations -
  • 30% discount on additional consulting or customization work -
-

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • Direct access to all company developers and staff -
  • 52 hours/month of customizations -
  • 40% discount on additional consulting or customization work -
-

Sapphire - $6400/month - Sponsorship and unlimited support, direct developer access and major customizations
-

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • Direct access to all company developers and staff -
  • 108 hours/month of customizations -
  • 50% discount on additional consulting or customization work -
- - + + Discount on additional work
(consulting or customizations) + 10% + 15% + 25% + 30% + 40% + 50% + + + + + + - + +
+ +
+ + + + + + + +

Additional support services

+
+ +

Support add-on for High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

+
@@ -238,7 +297,12 @@ Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.