X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=rt%2Flib%2FRT%2FInterface%2FEmail.pm;h=ab319e66510df99a0cc08aa93bd4eb7e12f780d7;hb=679854b8bbc65d112071111bbd7f34a6a481fb30;hp=02a1ec0c02bc3236d1bd8e4fbcf5b620505a7d60;hpb=c24d6e2242ae0e026684b8f95decf156aba6e75e;p=freeside.git diff --git a/rt/lib/RT/Interface/Email.pm b/rt/lib/RT/Interface/Email.pm index 02a1ec0c0..ab319e665 100755 --- a/rt/lib/RT/Interface/Email.pm +++ b/rt/lib/RT/Interface/Email.pm @@ -2,7 +2,7 @@ # # COPYRIGHT: # -# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC +# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC # # # (Except where explicitly superseded by other copyright notices) @@ -149,6 +149,9 @@ sub CheckForSuspiciousSender { my ( $From, $junk ) = ParseSenderAddressFromHead($head); + # If unparseable (non-ASCII), $From can come back undef + return undef if not defined $From; + if ( ( $From =~ /^mailer-daemon\@/i ) or ( $From =~ /^postmaster\@/i ) or ( $From eq "" )) @@ -222,8 +225,8 @@ add 'In-Reply-To' field to the error that points to this message. =item Attach - optional text that attached to the error as 'message/rfc822' part. -=item LogLevel - log level under which we should write explanation message into the -log, by default we log it as critical. +=item LogLevel - log level under which we should write the subject and +explanation message into the log, by default we log it as critical. =back @@ -244,7 +247,7 @@ sub MailError { $RT::Logger->log( level => $args{'LogLevel'}, - message => $args{'Explanation'} + message => "$args{Subject}: $args{'Explanation'}", ) if $args{'LogLevel'}; # the colons are necessary to make ->build include non-standard headers @@ -318,6 +321,35 @@ header field then it's value is used =cut +sub WillSignEncrypt { + my %args = @_; + my $attachment = delete $args{Attachment}; + my $ticket = delete $args{Ticket}; + + if ( not RT->Config->Get('GnuPG')->{'Enable'} ) { + $args{Sign} = $args{Encrypt} = 0; + return wantarray ? %args : 0; + } + + for my $argument ( qw(Sign Encrypt) ) { + next if defined $args{ $argument }; + + if ( $attachment and defined $attachment->GetHeader("X-RT-$argument") ) { + $args{$argument} = $attachment->GetHeader("X-RT-$argument"); + } elsif ( $ticket and $argument eq "Encrypt" ) { + $args{Encrypt} = $ticket->QueueObj->Encrypt(); + } elsif ( $ticket and $argument eq "Sign" ) { + # Note that $queue->Sign is UI-only, and that all + # UI-generated messages explicitly set the X-RT-Crypt header + # to 0 or 1; thus this path is only taken for messages + # generated _not_ via the web UI. + $args{Sign} = $ticket->QueueObj->SignAuto(); + } + } + + return wantarray ? %args : ($args{Sign} || $args{Encrypt}); +} + sub SendEmail { my (%args) = ( Entity => undef, @@ -366,23 +398,12 @@ sub SendEmail { } if ( RT->Config->Get('GnuPG')->{'Enable'} ) { - my %crypt; - - my $attachment; - $attachment = $TransactionObj->Attachments->First - if $TransactionObj; - - foreach my $argument ( qw(Sign Encrypt) ) { - next if defined $args{ $argument }; - - if ( $attachment && defined $attachment->GetHeader("X-RT-$argument") ) { - $crypt{$argument} = $attachment->GetHeader("X-RT-$argument"); - } elsif ( $TicketObj ) { - $crypt{$argument} = $TicketObj->QueueObj->$argument(); - } - } - - my $res = SignEncrypt( %args, %crypt ); + %args = WillSignEncrypt( + %args, + Attachment => $TransactionObj ? $TransactionObj->Attachments->First : undef, + Ticket => $TicketObj, + ); + my $res = SignEncrypt( %args ); return $res unless $res > 0; } @@ -787,7 +808,7 @@ sub GetForwardFrom { my $ticket = $args{Ticket} || $txn->Object; if ( RT->Config->Get('ForwardFromUser') ) { - return ( $txn || $ticket )->CurrentUser->UserObj->EmailAddress; + return ( $txn || $ticket )->CurrentUser->EmailAddress; } else { return $ticket->QueueObj->CorrespondAddress @@ -1041,7 +1062,7 @@ sub CreateUser { Takes a hash containing QueueObj, Head and CurrentUser objects. Returns a list of all email addresses in the To and Cc -headers b the current Queue\'s email addresses, the CurrentUser\'s +headers b the current Queue's email addresses, the CurrentUser's email address and anything that the configuration sub RT::IsRTAddress matches. =cut @@ -1083,23 +1104,34 @@ sub IgnoreCcAddress { =head2 ParseSenderAddressFromHead HEAD -Takes a MIME::Header object. Returns a tuple: (user@host, friendly name) -of the From (evaluated in order of Reply-To:, From:, Sender) +Takes a MIME::Header object. Returns (user@host, friendly name, errors) +where the first two values are the From (evaluated in order of +Reply-To:, From:, Sender). + +A list of error messages may be returned even when a Sender value is +found, since it could be a parse error for another (checked earlier) +sender field. In this case, the errors aren't fatal, but may be useful +to investigate the parse failure. =cut sub ParseSenderAddressFromHead { my $head = shift; + my @sender_headers = ('Reply-To', 'From', 'Sender'); + my @errors; # Accumulate any errors #Figure out who's sending this message. - foreach my $header ('Reply-To', 'From', 'Sender') { + foreach my $header ( @sender_headers ) { my $addr_line = $head->get($header) || next; my ($addr, $name) = ParseAddressFromHeader( $addr_line ); # only return if the address is not empty - return ($addr, $name) if $addr; + return ($addr, $name, @errors) if $addr; + + chomp $addr_line; + push @errors, "$header: $addr_line"; } - return (undef, undef); + return (undef, undef, @errors); } =head2 ParseErrorsToAddressFromHead HEAD @@ -1221,8 +1253,16 @@ sub SetInReplyTo { if @references > 10; my $mail = $args{'Message'}; - $mail->head->set( 'In-Reply-To' => join ' ', @rtid? (@rtid) : (@id) ) if @id || @rtid; - $mail->head->set( 'References' => join ' ', @references ); + $mail->head->set( 'In-Reply-To' => Encode::encode_utf8(join ' ', @rtid? (@rtid) : (@id)) ) if @id || @rtid; + $mail->head->set( 'References' => Encode::encode_utf8(join ' ', @references) ); +} + +sub ExtractTicketId { + my $entity = shift; + + my $subject = $entity->head->get('Subject') || ''; + chomp $subject; + return ParseTicketId( $subject ); } sub ParseTicketId { @@ -1419,6 +1459,7 @@ sub Gateway { } @mail_plugins = grep !$skip_plugin{"$_"}, @mail_plugins; $parser->_DecodeBodies; + $parser->RescueOutlook; $parser->_PostProcessNewEntity; my $head = $Message->head; @@ -1448,7 +1489,11 @@ sub Gateway { } # }}} - $args{'ticket'} ||= ParseTicketId( $Subject ); + $args{'ticket'} ||= ExtractTicketId( $Message ); + + # ExtractTicketId may have been overridden, and edited the Subject + my $NewSubject = $Message->head->get('Subject'); + chomp $NewSubject; $SystemTicket = RT::Ticket->new( RT->SystemUser ); $SystemTicket->Load( $args{'ticket'} ) if ( $args{'ticket'} ) ; @@ -1534,9 +1579,11 @@ sub Gateway { ); } + $head->replace('X-RT-Interface' => 'Email'); + my ( $id, $Transaction, $ErrStr ) = $Ticket->Create( Queue => $SystemQueueObj->Id, - Subject => $Subject, + Subject => $NewSubject, Requestor => \@Requestors, Cc => \@Cc, MIMEObj => $Message @@ -1589,7 +1636,7 @@ sub Gateway { #Warn the sender that we couldn't actually submit the comment. MailError( To => $ErrorsTo, - Subject => "Message not recorded: $Subject", + Subject => "Message not recorded ($method): $Subject", Explanation => $msg, MIMEObj => $Message ); @@ -1704,17 +1751,20 @@ sub _RunUnsafeAction { return ( 0, "Ticket not taken" ); } } elsif ( $args{'Action'} =~ /^resolve$/i ) { - my ( $status, $msg ) = $args{'Ticket'}->SetStatus('resolved'); - unless ($status) { + my $new_status = $args{'Ticket'}->FirstInactiveStatus; + if ($new_status) { + my ( $status, $msg ) = $args{'Ticket'}->SetStatus($new_status); + unless ($status) { - #Warn the sender that we couldn't actually submit the comment. - MailError( - To => $args{'ErrorsTo'}, - Subject => "Ticket not resolved", - Explanation => $msg, - MIMEObj => $args{'Message'} - ); - return ( 0, "Ticket not resolved" ); + #Warn the sender that we couldn't actually submit the comment. + MailError( + To => $args{'ErrorsTo'}, + Subject => "Ticket not resolved", + Explanation => $msg, + MIMEObj => $args{'Message'} + ); + return ( 0, "Ticket not resolved" ); + } } } else { return ( 0, "Not supported unsafe action $args{'Action'}", $args{'Ticket'} );