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diff --git a/rt/lib/RT/Action/RecordCorrespondence.pm b/rt/lib/RT/Action/RecordCorrespondence.pm
new file mode 100644
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+++ b/rt/lib/RT/Action/RecordCorrespondence.pm
@@ -0,0 +1,143 @@
+# {{{ BEGIN BPS TAGGED BLOCK
+# 
+# COPYRIGHT:
+#  
+# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+#                                          <jesse@bestpractical.com>
+# 
+# (Except where explicitly superseded by other copyright notices)
+# 
+# 
+# LICENSE:
+# 
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+# 
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+# 
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+# 
+# 
+# CONTRIBUTION SUBMISSION POLICY:
+# 
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+# 
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+# 
+# }}} END BPS TAGGED BLOCK
+# BEGIN LICENSE BLOCK
+# 
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# 
+# (Except where explictly superceded by other copyright notices)
+# 
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+# 
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+# 
+# Unless otherwise specified, all modifications, corrections or
+# extensions to this work which alter its source code become the
+# property of Best Practical Solutions, LLC when submitted for
+# inclusion in the work.
+# 
+# 
+# END LICENSE BLOCK
+#
+package RT::Action::RecordCorrespondence;
+require RT::Action::Generic;
+use strict;
+use vars qw/@ISA/;
+@ISA = qw(RT::Action::Generic);
+
+=head1 NAME
+
+RT::Action::RecordCorrespondence - An Action which can be used from an
+external tool, or in any situation where a ticket transaction has not
+been started, to make a comment on the ticket.
+
+=head1 SYNOPSIS
+
+my $action_obj = RT::Action::RecordCorrespondence->new(
+			'TicketObj'   => $ticket_obj,
+			'TemplateObj' => $template_obj,
+			);
+my $result = $action_obj->Prepare();
+$action_obj->Commit() if $result;
+
+=head1 METHODS
+
+=head2 Prepare
+
+Check for the existence of a Transaction.  If a Transaction already
+exists, and is of type "Comment" or "Correspond", abort because that
+will give us a loop.
+
+=cut
+
+
+sub Prepare {
+    my $self = shift;
+    if (defined $self->{'TransactionObj'} &&
+	$self->{'TransactionObj'}->Type =~ /^(Comment|Correspond)$/) {
+	return undef;
+    }
+    return 1;
+}
+
+=head2 Commit
+
+Create a Transaction by calling the ticket's Correspond method on our
+parsed Template, which may have an RT-Send-Cc or RT-Send-Bcc header.
+The Transaction will be of type Correspond.  This Transaction can then
+be used by the scrips that actually send the email.
+
+=cut
+
+sub Commit {
+    my $self = shift;
+    $self->CreateTransaction();
+}
+
+sub CreateTransaction {
+    my $self = shift;
+
+    my ($result, $msg) = $self->{'TemplateObj'}->Parse(
+	TicketObj => $self->{'TicketObj'});
+    return undef unless $result;
+    
+    my ($trans, $desc, $transaction) = $self->{'TicketObj'}->Correspond(
+	MIMEObj => $self->TemplateObj->MIMEObj);
+    $self->{'TransactionObj'} = $transaction;
+}
+    
+
+eval "require RT::Action::RecordCorrespondence_Vendor";
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordCorrespondence_Vendor.pm});
+eval "require RT::Action::RecordCorrespondence_Local";
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordCorrespondence_Local.pm});
+
+1;