X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=rt%2Flib%2FRT%2FAction%2FLinearEscalate.pm;h=9607033271eea61d6cc5caae35fea9fb802f6b37;hb=6870babd1be7976dc8823c46a66254ee977c8cd1;hp=9130f40ca928294c347baf2248110c28ab0d3974;hpb=b4b0c7e72d7eaee2fbfc7022022c9698323203dd;p=freeside.git diff --git a/rt/lib/RT/Action/LinearEscalate.pm b/rt/lib/RT/Action/LinearEscalate.pm index 9130f40ca..960703327 100755 --- a/rt/lib/RT/Action/LinearEscalate.pm +++ b/rt/lib/RT/Action/LinearEscalate.pm @@ -1,40 +1,40 @@ # BEGIN BPS TAGGED BLOCK {{{ -# +# # COPYRIGHT: -# -# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC -# -# +# +# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC +# +# # (Except where explicitly superseded by other copyright notices) -# -# +# +# # LICENSE: -# +# # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. -# +# # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. -# +# # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA # 02110-1301 or visit their web page on the internet at # http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -# -# +# +# # CONTRIBUTION SUBMISSION POLICY: -# +# # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) -# +# # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -43,7 +43,7 @@ # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. -# +# # END BPS TAGGED BLOCK }}} =head1 NAME @@ -98,7 +98,7 @@ the Due date. Tickets without due date B. =head1 CONFIGURATION Initial and Final priorities are controlled by queue's options -and can be defined using the web UI via Configuration tab. This +and can be defined using the web UI via Admin tab. This action should handle correctly situations when initial priority is greater than final. @@ -140,8 +140,6 @@ use strict; use warnings; use base qw(RT::Action); -our $VERSION = '0.06'; - #Do what we need to do and send it out. #What does this type of Action does @@ -157,8 +155,7 @@ sub Prepare { my $ticket = $self->TicketObj; - my $due = $ticket->DueObj->Unix; - unless ( $due > 0 ) { + unless ( $ticket->DueObj->IsSet ) { $RT::Logger->debug('Due is not set. Not escalating.'); return 1; } @@ -183,9 +180,8 @@ sub Prepare { # now we know we have a due date. for every day that passes, # increment priority according to the formula - my $starts = $ticket->StartsObj->Unix; - $starts = $ticket->CreatedObj->Unix unless $starts > 0; - my $now = time; + my $starts = $ticket->StartsObj->IsSet ? $ticket->StartsObj->Unix : $ticket->CreatedObj->Unix; + my $now = time; # do nothing if we didn't reach starts or created date if ( $starts > $now ) { @@ -193,12 +189,13 @@ sub Prepare { return 1; } + my $due = $ticket->DueObj->Unix; $due = $starts + 1 if $due <= $starts; # +1 to avoid div by zero my $percent_complete = ($now-$starts)/($due - $starts); my $new_priority = int($percent_complete * $priority_range) + ($ticket->InitialPriority || 0); - $new_priority = $ticket->FinalPriority if $new_priority > $ticket->FinalPriority; + $new_priority = $ticket->FinalPriority if $new_priority > $ticket->FinalPriority; $self->{'new_priority'} = $new_priority; return 1; @@ -263,10 +260,7 @@ sub Commit { return 1; } -eval "require RT::Action::LinearEscalate_Vendor"; -die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/LinearEscalate_Vendor.pm} ); -eval "require RT::Action::LinearEscalate_Local"; -die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/LinearEscalate_Local.pm} ); +RT::Base->_ImportOverlays(); 1;