X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=rt%2Flib%2FRT%2FAction%2FEscalatePriority.pm;h=cb19b4f41164b474c6ad71874510624ee38bc220;hb=33beebf4cb42eba3e1dd868ad5e0af102de961da;hp=7ed63ae0133e2c7456d01858f05acbf723caed16;hpb=0ebeec96313dd7edfca340f01f8fbbbac1f4aa1d;p=freeside.git diff --git a/rt/lib/RT/Action/EscalatePriority.pm b/rt/lib/RT/Action/EscalatePriority.pm index 7ed63ae01..cb19b4f41 100644 --- a/rt/lib/RT/Action/EscalatePriority.pm +++ b/rt/lib/RT/Action/EscalatePriority.pm @@ -1,35 +1,61 @@ -# BEGIN LICENSE BLOCK -# -# Copyright (c) 1996-2003 Jesse Vincent -# -# (Except where explictly superceded by other copyright notices) -# +# BEGIN BPS TAGGED BLOCK {{{ +# +# COPYRIGHT: +# +# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC +# +# +# (Except where explicitly superseded by other copyright notices) +# +# +# LICENSE: +# # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. -# +# # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. -# -# Unless otherwise specified, all modifications, corrections or -# extensions to this work which alter its source code become the -# property of Best Practical Solutions, LLC when submitted for -# inclusion in the work. -# -# -# END LICENSE BLOCK +# +# You should have received a copy of the GNU General Public License +# along with this program; if not, write to the Free Software +# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +# 02110-1301 or visit their web page on the internet at +# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +# +# +# CONTRIBUTION SUBMISSION POLICY: +# +# (The following paragraph is not intended to limit the rights granted +# to you to modify and distribute this software under the terms of +# the GNU General Public License and is only of importance to you if +# you choose to contribute your changes and enhancements to the +# community by submitting them to Best Practical Solutions, LLC.) +# +# By intentionally submitting any modifications, corrections or +# derivatives to this work, or any other work intended for use with +# Request Tracker, to Best Practical Solutions, LLC, you confirm that +# you are the copyright holder for those contributions and you grant +# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +# royalty-free, perpetual, license to use, copy, create derivative +# works based on those contributions, and sublicense and distribute +# those contributions and any derivatives thereof. +# +# END BPS TAGGED BLOCK }}} + =head1 NAME RT::Action::EscalatePriority =head1 DESCRIPTION -EscalatePriority is a ScripAction which is NOT intended to be called per -transaction. It's intended to be called by an RT escalation daemon. -(The daemon is called escalator). +EscalatePriority is a ScripAction which is NOT intended to be called +per transaction. It's intended to be called by an RT escalation tool. +One such tool is called rt-crontool and is located in $RTHOME/bin (see +C for more details) EsclatePriority uses the following formula to change a ticket's priority: @@ -41,30 +67,28 @@ to final priority. In this way, priority is either increased or decreased toward the final priority as the ticket heads toward its due date. +Alternately, if you don't set a due date, the Priority will be incremented by 1 +until it reaches the Final Priority. If a ticket without a due date has a Priority +greater than Final Priority, it will be decremented by 1. =cut package RT::Action::EscalatePriority; -require RT::Action::Generic; +use base 'RT::Action'; use strict; -use vars qw/@ISA/; -@ISA=qw(RT::Action::Generic); #Do what we need to do and send it out. #What does this type of Action does -# {{{ sub Describe sub Describe { my $self = shift; return (ref $self . " will move a ticket's priority toward its final priority."); } -# }}} -# {{{ sub Prepare sub Prepare { my $self = shift; @@ -97,7 +121,12 @@ sub Prepare { # we've got a due date. now there are other things we should do else { - my $diff_in_seconds = $due->Diff(time()); + my $arg = $self->Argument || ''; + my $now = time(); + if ( $arg =~ /CurrentTime:\s*(\d+)/i ) { + $now = $1; + } + my $diff_in_seconds = $due->Diff($now); my $diff_in_days = int( $diff_in_seconds / 86400); #if we haven't hit the due date yet @@ -123,20 +152,16 @@ sub Prepare { } return 1; } -# }}} sub Commit { my $self = shift; my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'}); unless ($val) { - $RT::Logger->debug($self . " $msg\n"); + $RT::Logger->debug($self . " $msg"); } } -eval "require RT::Action::EscalatePriority_Vendor"; -die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/EscalatePriority_Vendor.pm}); -eval "require RT::Action::EscalatePriority_Local"; -die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/EscalatePriority_Local.pm}); +RT::Base->_ImportOverlays(); 1;