X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=rt%2Flib%2FRT%2FAction%2FEscalatePriority.pm;h=c549921662aca4925871678fd303a32cab5856eb;hb=9c68254528b6f2c7d8c1921b452fa56064783782;hp=7ed63ae0133e2c7456d01858f05acbf723caed16;hpb=945721f48f74d5cfffef7c7cf3a3d6bc2521f5dd;p=freeside.git diff --git a/rt/lib/RT/Action/EscalatePriority.pm b/rt/lib/RT/Action/EscalatePriority.pm index 7ed63ae01..c54992166 100644 --- a/rt/lib/RT/Action/EscalatePriority.pm +++ b/rt/lib/RT/Action/EscalatePriority.pm @@ -1,8 +1,14 @@ -# BEGIN LICENSE BLOCK +# BEGIN BPS TAGGED BLOCK {{{ # -# Copyright (c) 1996-2003 Jesse Vincent +# COPYRIGHT: +# +# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC +# # -# (Except where explictly superceded by other copyright notices) +# (Except where explicitly superseded by other copyright notices) +# +# +# LICENSE: # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have @@ -14,22 +20,40 @@ # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # -# Unless otherwise specified, all modifications, corrections or -# extensions to this work which alter its source code become the -# property of Best Practical Solutions, LLC when submitted for -# inclusion in the work. +# You should have received a copy of the GNU General Public License +# along with this program; if not, write to the Free Software +# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. +# # +# CONTRIBUTION SUBMISSION POLICY: # -# END LICENSE BLOCK +# (The following paragraph is not intended to limit the rights granted +# to you to modify and distribute this software under the terms of +# the GNU General Public License and is only of importance to you if +# you choose to contribute your changes and enhancements to the +# community by submitting them to Best Practical Solutions, LLC.) +# +# By intentionally submitting any modifications, corrections or +# derivatives to this work, or any other work intended for use with +# Request Tracker, to Best Practical Solutions, LLC, you confirm that +# you are the copyright holder for those contributions and you grant +# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +# royalty-free, perpetual, license to use, copy, create derivative +# works based on those contributions, and sublicense and distribute +# those contributions and any derivatives thereof. +# +# END BPS TAGGED BLOCK }}} + =head1 NAME RT::Action::EscalatePriority =head1 DESCRIPTION -EscalatePriority is a ScripAction which is NOT intended to be called per -transaction. It's intended to be called by an RT escalation daemon. -(The daemon is called escalator). +EscalatePriority is a ScripAction which is NOT intended to be called +per transaction. It's intended to be called by an RT escalation tool. +One such tool is called rt-crontool and is located in $RTHOME/bin (see +C for more details) EsclatePriority uses the following formula to change a ticket's priority: