Greetings,
+This message has been automatically generated in response to the +creation of a trouble ticket regarding {$Ticket->Subject()}, +a summary of which appears below.
+ +There is no need to reply to this message right now. Your ticket has been +assigned an ID of {$Ticket->SubjectTag}.
+ +Please include the string {$Ticket->SubjectTag} +in the subject line of all future correspondence about this issue. To do so, +you may reply to this message.
+ +Thank you,
+{$Ticket->QueueObj->CorrespondAddress()}
| Transaction: | {$Transaction->Description} |
| Queue: | {$Ticket->QueueObj->Name} |
| Subject: | {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} |
| Owner: | {$Ticket->OwnerObj->Name} |
| Requestors: | {$Ticket->RequestorAddresses} |
| Status: | {$Ticket->Status} |
| Ticket URL: | id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id} |
This is a comment about id}">ticket {$Ticket->id}. It is not sent to the Requestor(s):
+ +{$Transaction->Content(Type => "text/html")} +' + }, + { Queue => '0', + Name => 'Reminder', # loc + Description => 'Default reminder template', # loc + Content => +'Subject:{$Ticket->Subject} is due {$Ticket->DueObj->AsString} + +This reminder is for ticket #{$Target = $Ticket->RefersTo->First->TargetObj;$Target->Id}. + +{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Target->Id} +' + }, { Queue => '0', Name => 'Status Change', # loc @@ -353,7 +461,18 @@ This is a comment. It is not sent to the Requestor(s): {$Transaction->Content()} ' }, + { Queue => '0', + Name => 'Status Change in HTML', # loc + Description => 'HTML Ticket status changed', # loc + Content => 'Subject: Status Changed to: {$Transaction->NewValue} +Content-Type: text/html +id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id} +According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.
+' + }, { Queue => '___Approvals', Name => "New Pending Approval", # loc Description => @@ -385,6 +513,25 @@ batch-process all your pending approvals. ' }, { Queue => '___Approvals', + Name => "New Pending Approval in HTML", # loc + Description => "Notify Owners and AdminCcs of new items pending their approval", # loc + Content => 'Subject: New Pending Approval: {$Ticket->Subject} +Content-Type: text/html + +Greetings,
+ +There is a new item pending your approval: {$Ticket->Subject()}, +a summary of which appears below.
+ +Please approve +or reject this ticket, or visit the approvals +overview to batch-process all your pending approvals.
+ +Greetings,
+ +Your ticket has been approved by { eval { $Approver->Name } }. +Other approvals may be pending.
+ +Approver\'s notes:
+{ $Notes }+' + }, + { Queue => '___Approvals', Name => "All Approvals Passed", # loc Description => "Notify Requestor of their ticket has been approved by all approvers", # loc @@ -413,6 +576,22 @@ Approver\'s notes: { $Notes } ' }, { Queue => '___Approvals', + Name => "All Approvals Passed in HTML", # loc + Description => + "Notify Requestor of their ticket has been approved by all approvers", # loc + Content => 'Subject: Ticket Approved: {$Ticket->Subject} +Content-Type: text/html + +
Greetings,
+ +Your ticket has been approved by { eval { $Approver->Name } }. +Its Owner may now start to act on it.
+ +Approver\'s notes:
+{ $Notes }+' + }, + { Queue => '___Approvals', Name => "Approval Rejected", # loc Description => "Notify Owner of their rejected ticket", # loc @@ -426,6 +605,21 @@ Approver\'s notes: { $Notes } ' }, { Queue => '___Approvals', + Name => "Approval Rejected in HTML", # loc + Description => + "Notify Owner of their rejected ticket", # loc + Content => 'Subject: Ticket Rejected: {$Ticket->Subject} +Content-Type: text/html + +
Greetings,
+ +Your ticket has been rejected by { eval { $Approver->Name } }.
+ +Approver\'s notes:
+{ $Notes }+' + }, + { Queue => '___Approvals', Name => "Approval Ready for Owner", # loc Description => "Notify Owner of their ticket has been approved and is ready to be acted on", # loc @@ -437,19 +631,42 @@ The ticket has been approved, you may now start to act on it. ' }, + { Queue => '___Approvals', + Name => "Approval Ready for Owner in HTML", # loc + Description => + "Notify Owner of their ticket has been approved and is ready to be acted on", # loc + Content => 'Subject: Ticket Approved: {$Ticket->Subject} +Content-Type: text/html + +
Greetings,
+ +The ticket has been approved, you may now start to act on it.
+ +' + }, { Queue => 0, Name => "Forward", # loc - Description => "Heading of a forwarded message", # loc + Description => "Forwarded message", # loc Content => q{ -This is a forward of transaction #{$Transaction->id} of ticket #{ $Ticket->id } + +{ $ForwardTransaction->Content =~ /\S/ ? $ForwardTransaction->Content : "This is a forward of transaction #".$Transaction->id." of ticket #". $Ticket->id } } }, { Queue => 0, Name => "Forward Ticket", # loc - Description => "Heading of a forwarded Ticket", # loc + Description => "Forwarded ticket message", # loc Content => q{ -This is a forward of ticket #{ $Ticket->id } +{ $ForwardTransaction->Content =~ /\S/ ? $ForwardTransaction->Content : "This is a forward of ticket #". $Ticket->id } +} + }, + { Queue => 0, + Name => "Error: unencrypted message", # loc + Description => + "Inform user that their unencrypted mail has been rejected", # loc + Content => q{Subject: RT requires that all incoming mail be encrypted + +You received this message because RT received mail from you that was not encrypted. As such, it has been rejected. } }, { Queue => 0, @@ -487,12 +704,12 @@ Please, check that you encrypt messages with correct keys or contact the system administrator.} }, { Queue => 0, - Name => "Error: bad GnuPG data", # loc + Name => "Error: bad encrypted data", # loc Description => - "Inform user that a message he sent has invalid GnuPG data", # loc + "Inform user that a message he sent has invalid encryption data", # loc Content => q{Subject: We received a message we cannot handle -You sent us a message that we cannot handle due to corrupted GnuPG signature or encrypted block. we get the following error(s): +You sent us a message that we cannot handle due to corrupted signature or encrypted block. we get the following error(s): { foreach my $msg ( @Messages ) { $OUT .= "* $msg\n"; } @@ -513,10 +730,10 @@ Your new password is: } }, - { Queue => '0', - Name => 'Email Digest', # loc - Description => 'Email template for periodic notification digests', # loc - Content => q[Subject: RT Email Digest + { Queue => '0', + Name => 'Email Digest', # loc + Description => 'Email template for periodic notification digests', # loc + Content => q[Subject: RT Email Digest { $Argument } ], @@ -561,58 +778,66 @@ Hour: { $SubscriptionObj->SubValue('Hour') } ); @Scrips = ( + { Description => 'On Comment Notify AdminCcs as Comment', + ScripCondition => 'On Comment', + ScripAction => 'Notify AdminCcs As Comment', + Template => 'Admin Comment in HTML' }, + { Description => 'On Comment Notify Other Recipients as Comment', + ScripCondition => 'On Comment', + ScripAction => 'Notify Other Recipients As Comment', + Template => 'Correspondence in HTML' }, + { Description => 'On Correspond Notify Owner and AdminCcs', + ScripCondition => 'On Correspond', + ScripAction => 'Notify Owner and AdminCcs', + Template => 'Admin Correspondence in HTML' }, +# { Description => 'On Correspond Notify Other Recipients', +# ScripCondition => 'On Correspond', +# ScripAction => 'Notify Other Recipients', +# Template => 'Correspondence in HTML' }, +# { Description => 'On Correspond Notify Requestors and Ccs', +# ScripCondition => 'On Correspond', +# ScripAction => 'Notify Requestors And Ccs', +# Template => 'Correspondence in HTML' }, { Description => 'On Correspond Open Tickets', ScripCondition => 'On Correspond', ScripAction => 'Open Tickets', Template => 'Blank' }, - { Description => 'On Owner Change Notify Owner', - ScripCondition => 'On Owner Change', - ScripAction => 'Notify Owner', - Template => 'Transaction' }, { Description => 'On Create Autoreply To Requestors', ScripCondition => 'On Create', ScripAction => 'AutoReply To Requestors', - Template => 'AutoReply' }, - { Description => 'On Create Notify AdminCcs', + Template => 'AutoReply in HTML' }, + { Description => 'On Create Notify Owner and AdminCcs', ScripCondition => 'On Create', - ScripAction => 'Notify AdminCcs', - Template => 'Transaction' }, - { Description => 'On Correspond Notify AdminCcs', - ScripCondition => 'On Correspond', - ScripAction => 'Notify AdminCcs', - Template => 'Admin Correspondence' }, -# { Description => 'On Correspond Notify Requestors and Ccs', -# ScripCondition => 'On Correspond', -# ScripAction => 'Notify Requestors And Ccs', -# Template => 'Correspondence' }, -# { Description => 'On Correspond Notify Other Recipients', -# ScripCondition => 'On Correspond', -# ScripAction => 'Notify Other Recipients', -# Template => 'Correspondence' }, - { Description => 'On Correspond Notify Requestors, Ccs, and Other Recipients', - ScripCondition => 'On Correspond', - ScripAction => 'Notify Requestors, Ccs, and Other Recipients', - Template => 'Correspondence', }, - { Description => 'On Comment Notify AdminCcs as Comment', - ScripCondition => 'On Comment', - ScripAction => 'Notify AdminCcs As Comment', - Template => 'Admin Comment' }, - { Description => 'On Comment Notify Other Recipients as Comment', - ScripCondition => 'On Comment', - ScripAction => 'Notify Other Recipients As Comment', - Template => 'Correspondence' }, + ScripAction => 'Notify Owner and AdminCcs', + Template => 'Transaction in HTML' }, + { Description => 'On Create Notify Ccs', + ScripCondition => 'On Create', + ScripAction => 'Notify Ccs', + Template => 'Correspondence in HTML' }, + { Description => 'On Create Notify Other Recipients', + ScripCondition => 'On Create', + ScripAction => 'Notify Other Recipients', + Template => 'Correspondence in HTML' }, + { Description => 'On Owner Change Notify Owner', + ScripCondition => 'On Owner Change', + ScripAction => 'Notify Owner', + Template => 'Transaction in HTML' }, { Description => 'On Resolve Notify Requestors', ScripCondition => 'On Resolve', ScripAction => 'Notify Requestors', - Template => 'Resolved' }, + Template => 'Resolved in HTML' }, { Description => "On transaction, add any tags in the transaction's subject to the ticket's subject", ScripCondition => 'On Transaction', ScripAction => 'Extract Subject Tag', Template => 'Blank' }, - { Description => 'On Correspond, cancel future resolve', - ScripCondition => 'On Correspond', - ScripAction => 'Cancel Scheduled Resolve', - Template => 'Blank' }, + { Description => 'On Forward Transaction Send forwarded message', + ScripCondition => 'On Forward Transaction', + ScripAction => 'Send Forward', + Template => 'Forward' }, + { Description => 'On Forward Ticket Send forwarded message', + ScripCondition => 'On Forward Ticket', + ScripAction => 'Send Forward', + Template => 'Forward Ticket' }, ); @ACL = ( @@ -666,7 +891,7 @@ Hour: { $SubscriptionObj->SubValue('Hour') } Name => 'HomepageSettings', Description => 'HomepageSettings', Content => { - 'body' => # loc + 'body' => # loc_left_pair [ { type => 'system', @@ -685,7 +910,7 @@ Hour: { $SubscriptionObj->SubValue('Hour') } name => 'QuickCreate' # loc }, ], - 'summary' => # loc + 'sidebar' => # loc_left_pair [ { type => 'component', @@ -719,6 +944,106 @@ Hour: { $SubscriptionObj->SubValue('Hour') } 'on correspond' => { 'notify requestors and ccs' => { 'correspondence' => 1 }, 'notify other recipients' => { 'correspondence' => 1 }, - } + # RT 4.2 + # superseded by "notify owner and adminccs" + 'notify adminccs' => { 'admin correspondence' => 1 }, + # the new way, but doesn't work right vs. "open tickets" + 'open inactive tickets' => { 'blank' => 1 }, + }, + 'on create' => { + # RT 4.2 + # superseded by "notify owner and adminccs" + 'notify adminccs' => { 'transaction' => 1 }, + }, +); + +# -*- perl -*- + +push @ScripActions, ( + + { Name => 'Extract Custom Field Values', # loc + Description => 'extract cf-values out of a message', # loc + ExecModule => 'ExtractCustomFieldValues' }, + + { Name => 'Extract Custom Field Values With Code in Template', # loc + Description => 'extract cf-values out of a message with a Text::Template template', # loc + ExecModule => 'ExtractCustomFieldValuesWithCodeInTemplate' } + +); + +push @Templates, ( + { Queue => '0', + Name => 'CustomFieldScannerExample', # loc + Description => 'Example Template for ExtractCustomFieldValues', # loc + Content => <<'EOTEXT' +#### Syntax: +# CF Name | Header name or "Body" | MatchString(re) | Postcmd | Options + +#### Allowed Options: + +# q - (quiet) Don't record a transaction for adding the custom field +# value +# * - (wildcard) The MatchString regex should contain _two_ +# capturing groups, the first of which is the CF name, +# the second of which is the value. If this option is +# given, the