X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=rt%2Fbin%2Frt.in;h=aefe7af727c21221e6868025ec32a13c5ee73b2d;hb=fb4ab1073f0d15d660c6cdc4e07afebf68ef3924;hp=9731acf7d3dc7a0eb24a0f327f0bce88e85d3bb0;hpb=2dfda73eeb3eae2d4f894099754794ef07d060dd;p=freeside.git diff --git a/rt/bin/rt.in b/rt/bin/rt.in index 9731acf7d..aefe7af72 100644 --- a/rt/bin/rt.in +++ b/rt/bin/rt.in @@ -1,41 +1,41 @@ #!@PERL@ -w # BEGIN BPS TAGGED BLOCK {{{ -# +# # COPYRIGHT: -# -# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC -# -# +# +# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC +# +# # (Except where explicitly superseded by other copyright notices) -# -# +# +# # LICENSE: -# +# # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. -# +# # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. -# +# # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA # 02110-1301 or visit their web page on the internet at # http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -# -# +# +# # CONTRIBUTION SUBMISSION POLICY: -# +# # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) -# +# # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -44,7 +44,7 @@ # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. -# +# # END BPS TAGGED BLOCK }}} # Designed and implemented for Best Practical Solutions, LLC by # Abhijit Menon-Sen @@ -58,7 +58,19 @@ use Cwd; use LWP; use Text::ParseWords; use HTTP::Request::Common; +use HTTP::Headers; use Term::ReadLine; +use Time::Local; # used in prettyshow + +# strong (GSSAPI based) authentication is supported if the server does provide +# it and the perl modules GSSAPI and LWP::Authen::Negotiate are installed +# it can be suppressed by setting externalauth=0 (default is undef) +eval { require GSSAPI }; +my $no_strong_auth = 'missing perl module GSSAPI'; +if ( ! $@ ) { + eval {require LWP::Authen::Negotiate}; + $no_strong_auth = $@ ? 'missing perl module LWP::Authen::Negotiate' : 0; +} # We derive configuration information from hardwired defaults, dotfiles, # and the RT* environment variables (in increasing order of precedence). @@ -70,18 +82,27 @@ my $HOME = eval{(getpwuid($<))[7]} || "."; my %config = ( ( - debug => 0, - user => eval{(getpwuid($<))[0]} || $ENV{USER} || $ENV{USERNAME}, - passwd => undef, - server => 'http://localhost/', - query => undef, - orderby => undef, + debug => 0, + user => eval{(getpwuid($<))[0]} || $ENV{USER} || $ENV{USERNAME}, + passwd => undef, + server => 'http://localhost/', + query => "Status!='resolved' and Status!='rejected'", + orderby => 'id', + queue => undef, +# to protect against unlimited searches a better choice would be +# queue => 'Unknown_Queue', +# setting externalauth => undef will try GSSAPI auth if the corresponding perl +# modules are installed, externalauth => 0 is the backward compatible choice + externalauth => 0, ), config_from_file($ENV{RTCONFIG} || ".rtrc"), config_from_env() ); my $session = new Session("$HOME/.rt_sessions"); my $REST = "$config{server}/REST/1.0"; +$no_strong_auth = 'switched off by externalauth=0' + if defined $config{externalauth}; + my $prompt = 'rt> '; @@ -91,11 +112,12 @@ sub DEBUG { warn @_ if $config{debug} >= shift } # These regexes are used by command handlers to parse arguments. # (XXX: Ask Autrijus how i18n changes these definitions.) -my $name = '[\w.-]+'; -my $field = '(?:[a-zA-Z](?:[a-zA-Z0-9_-]|\s+)*)'; -my $label = '[a-zA-Z0-9@_.+-]+'; -my $labels = "(?:$label,)*$label"; -my $idlist = '(?:(?:\d+-)?\d+,)*(?:\d+-)?\d+'; +my $name = '[\w.-]+'; +my $CF_name = '[\sa-z0-9_ :()/-]+'; +my $field = '(?i:[a-z][a-z0-9_-]*|C(?:ustom)?F(?:ield)?-'.$CF_name.'|CF\.\{'.$CF_name.'\})'; +my $label = '[a-zA-Z0-9@_.+-]+'; +my $labels = "(?:$label,)*$label"; +my $idlist = '(?:(?:\d+-)?\d+,)*(?:\d+-)?\d+'; # Our command line looks like this: # @@ -119,6 +141,8 @@ my %handlers = ( grant => ["grant", "revoke"], take => ["take", "steal", "untake"], quit => ["quit", "exit"], + setcommand => ["del", "delete", "give", "res", "resolve", + "subject"], ); my %actions; @@ -137,16 +161,16 @@ sub handler { shift @ARGV if ($ARGV[0] eq 'rt'); # ignore a leading 'rt' if (@ARGV && exists $actions{$ARGV[0]}) { $action = shift @ARGV; - $actions{$action}->($action); + return $actions{$action}->($action); } else { print STDERR "rt: Unknown command '@ARGV'.\n"; print STDERR "rt: For help, run 'rt help'.\n"; + return 1; } } -handler(); -exit; +exit handler(); # Handler functions. # ------------------ @@ -166,10 +190,12 @@ sub shell { sub version { print "rt $VERSION\n"; + return 0; } sub logout { submit("$REST/logout") if defined $session->cookie; + return 0; } sub quit { @@ -179,7 +205,8 @@ sub quit { my %help; sub help { - my ($action, $type) = @_; + my ($action, $type, $rv) = @_; + $rv = defined $rv ? $rv : 0; my $key; # What help topics do we know about? @@ -228,6 +255,7 @@ sub help { } print STDERR $help{$key}, "\n\n"; + return $rv; } # Displays a list of objects that match some specified condition. @@ -240,6 +268,9 @@ sub list { $data{orderby} = $config{orderby}; } my $bad = 0; + my $rawprint = 0; + my $reverse_sort = 0; + my $queue = $config{queue}; while (@ARGV) { $_ = shift @ARGV; @@ -255,6 +286,13 @@ sub list { } elsif (/^-([isl])$/) { $data{format} = $1; + $rawprint = 1; + } + elsif (/^-q$/) { + $queue = shift @ARGV; + } + elsif (/^-r$/) { + $reverse_sort = 1; } elsif (/^-f$/) { if ($ARGV[0] !~ /^(?:(?:$field,)*$field)$/) { @@ -262,6 +300,8 @@ sub list { $bad = 1; last; } $data{fields} = shift @ARGV; + $data{format} = 's' if ! $data{format}; + $rawprint = 1; } elsif (!defined $q && !/^-/) { $q = $_; @@ -272,10 +312,35 @@ sub list { $bad = 1; last; } } + if ( ! $rawprint and ! exists $data{format} ) { + $data{format} = 'l'; + } + if ( $reverse_sort and $data{orderby} =~ /^-/ ) { + $data{orderby} =~ s/^-/+/; + } elsif ($reverse_sort) { + $data{orderby} =~ s/^\+?(.*)/-$1/; + } + if (!defined $q) { $q = $config{query}; } + $q =~ s/^#//; # get rid of leading hash + if ($q =~ /^\d+$/) { + # only digits, must be an id, formulate a correct query + $q = "id=$q" if $q =~ /^\d+$/; + } else { + # a string only, take it as an owner or requestor (quoting done later) + $q = "(Owner=$q or Requestor like $q) and $config{query}" + if $q =~ /^[\w\-]+$/; + # always add a query for a specific queue or (comma separated) queues + $queue =~ s/,/ or Queue=/g if $queue; + $q .= " and (Queue=$queue)" if $queue and $q and $q !~ /Queue\s*=/i + and $q !~ /id\s*=/i; + } + # correctly quote strings in a query + $q =~ s/(=|like\s)\s*([^'\d\s]\S*)\b/$1\'$2\'/g; + $type ||= "ticket"; unless ($type && defined $q) { my $item = $type ? "query string" : "object type"; @@ -283,10 +348,17 @@ sub list { $bad = 1; } #return help("list", $type) if $bad; - return suggest_help("list", $type) if $bad; + return suggest_help("list", $type, $bad) if $bad; + print "Query:$q\n" if ! $rawprint; my $r = submit("$REST/search/$type", { query => $q, %data }); - print $r->content; + if ( $rawprint ) { + print $r->content; + } else { + my $forms = Form::parse($r->content); + prettylist ($forms); + } + return 0; } # Displays selected information about a single object. @@ -295,10 +367,12 @@ sub show { my ($type, @objects, %data); my $slurped = 0; my $bad = 0; + my $rawprint = 0; + my $histspec; while (@ARGV) { $_ = shift @ARGV; - + s/^#// if /^#\d+/; # get rid of leading hash if (/^-t$/) { $bad = 1, last unless defined($type = get_type_argument()); } @@ -307,6 +381,7 @@ sub show { } elsif (/^-([isl])$/) { $data{format} = $1; + $rawprint = 1; } elsif (/^-$/ && !$slurped) { chomp(my @lines = ); @@ -325,9 +400,21 @@ sub show { $bad = 1; last; } $data{fields} = shift @ARGV; + # option f requires short raw listing format + $data{format} = 's'; + $rawprint = 1; + } + elsif (/^\d+$/ and my $spc2 = is_object_spec("ticket/$_", $type)) { + push @objects, $spc2; + $histspec = is_object_spec("ticket/$_/history", $type); + } + elsif (/^\d+\// and my $spc3 = is_object_spec("ticket/$_", $type)) { + push @objects, $spc3; + $rawprint = 1 if $_ =~ /\/content$/; } elsif (my $spec = is_object_spec($_, $type)) { push @objects, $spec; + $rawprint = 1 if $_ =~ /\/content$/ or $_ !~ /^ticket/; } else { my $datum = /^-/ ? "option" : "argument"; @@ -335,13 +422,17 @@ sub show { $bad = 1; last; } } + if ( ! $rawprint ) { + push @objects, $histspec if $histspec; + $data{format} = 'l' if ! exists $data{format}; + } unless (@objects) { whine "No objects specified."; $bad = 1; } #return help("show", $type) if $bad; - return suggest_help("show", $type) if $bad; + return suggest_help("show", $type, $bad) if $bad; my $r = submit("$REST/show", { id => \@objects, %data }); my $c = $r->content; @@ -350,8 +441,17 @@ sub show { # show ticket/id/attachments/id/content > foo.tar.gz if ($r->content_type !~ /^text\//) { chomp($c); + $rawprint = 1; + } + if ( $rawprint ) { + print $c; + } else { + # I do not know how to get more than one form correctly returned + $c =~ s!^RT/[\d\.]+ 200 Ok$!--!mg; + my $forms = Form::parse($c); + prettyshow ($forms); } - print $c; + return 0; } # To create a new object, we ask the server for a form with the defaults @@ -373,6 +473,7 @@ sub edit { while (@ARGV) { $_ = shift @ARGV; + s/^#// if /^#\d+/; # get rid of leading hash if (/^-e$/) { $edit = 1 } elsif (/^-i$/) { $input = 1 } @@ -397,7 +498,7 @@ sub edit { elsif (/^set$/i) { my $vars = 0; - while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) { + while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/s) { my ($key, $op, $val) = ($1, $2, $3); my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ? \%add : \%del; @@ -415,7 +516,7 @@ sub edit { my $vars = 0; my $hash = ($_ eq "add") ? \%add : \%del; - while (@ARGV && $ARGV[0] =~ /^($field)=(.*)$/) { + while (@ARGV && $ARGV[0] =~ /^($field)=(.*)$/s) { my ($key, $val) = ($1, $2); vpush($hash, lc $key, $val); @@ -428,6 +529,9 @@ sub edit { } $cl = $vars; } + elsif (/^\d+$/ and my $spc2 = is_object_spec("ticket/$_", $type)) { + push @objects, $spc2; + } elsif (my $spec = is_object_spec($_, $type)) { push @objects, $spec; } @@ -453,10 +557,10 @@ sub edit { whine "What type of object do you want to create?"; $bad = 1; } - @objects = ("$type/new"); + @objects = ("$type/new") if defined($type); } #return help($action, $type) if $bad; - return suggest_help($action, $type) if $bad; + return suggest_help($action, $type, $bad) if $bad; # We need a form to make changes to. We usually ask the server for # one, but we can avoid that if we are fed one on STDIN, or if the @@ -540,7 +644,7 @@ sub edit { if ($output) { print $text; - return; + return 0; } my $synerr = 0; @@ -566,11 +670,60 @@ EDIT: } else { print $r->content; - return; + return 0; } } print $r->content; } + return 0; +} + +# handler for special edit commands. A valid edit command is constructed and +# further work is delegated to the edit handler + +sub setcommand { + my ($action) = @_; + my ($id, $bad, $what); + if ( @ARGV ) { + $_ = shift @ARGV; + $id = $1 if (m|^(?:ticket/)?($idlist)$|); + } + if ( ! $id ) { + $bad = 1; + whine "No ticket number specified."; + } + if ( @ARGV ) { + if ($action eq 'subject') { + my $subject = '"'.join (" ", @ARGV).'"'; + @ARGV = (); + $what = "subject=$subject"; + } elsif ($action eq 'give') { + my $owner = shift @ARGV; + $what = "owner=$owner"; + } + } else { + if ( $action eq 'delete' or $action eq 'del' ) { + $what = "status=deleted"; + } elsif ($action eq 'resolve' or $action eq 'res' ) { + $what = "status=resolved"; + } elsif ($action eq 'take' ) { + $what = "owner=$config{user}"; + } elsif ($action eq 'untake') { + $what = "owner=Nobody"; + } + } + if (@ARGV) { + $bad = 1; + whine "Extraneous arguments for action $action: @ARGV."; + } + if ( ! $what ) { + $bad = 1; + whine "unrecognized action $action."; + } + return help("edit", undef, $bad) if $bad; + @ARGV = ( $id, "set", $what ); + print "Executing: rt edit @ARGV\n"; + return edit("edit"); } # We roll "comment" and "correspond" into the same handler. @@ -595,7 +748,7 @@ sub comment { if (/-a/) { unless (-f $ARGV[0] && -r $ARGV[0]) { whine "Cannot read attachment: '$ARGV[0]'."; - return; + return 0; } push @files, shift @ARGV; } @@ -665,7 +818,7 @@ sub comment { goto NEXT; } elsif (!@$o) { - return; + return 0; } @files = @{ vsplit($k->{Attachment}) }; @@ -683,6 +836,7 @@ sub comment { my $r = submit("$REST/ticket/$id/comment", \%data); print $r->content; + return 0; } # Merge one ticket into another. @@ -693,6 +847,7 @@ sub merge { while (@ARGV) { $_ = shift @ARGV; + s/^#// if /^#\d+/; # get rid of leading hash if (/^\d+$/) { push @id, $_; @@ -709,16 +864,19 @@ sub merge { $bad = 1; } #return help("merge", "ticket") if $bad; - return suggest_help("merge", "ticket") if $bad; + return suggest_help("merge", "ticket", $bad) if $bad; my $r = submit("$REST/ticket/$id[0]/merge/$id[1]"); print $r->content; + return 0; } # Link one ticket to another. sub link { my ($bad, $del, %data) = (0, 0, ()); + my $type; + my %ltypes = map { lc $_ => $_ } qw(DependsOn DependedOnBy RefersTo ReferredToBy HasMember MemberOf); @@ -728,21 +886,26 @@ sub link { if (/^-d$/) { $del = 1; } + elsif (/^-t$/) { + $bad = 1, last unless defined($type = get_type_argument()); + } else { whine "Unrecognised option: '$_'."; $bad = 1; last; } } - + + $type = "ticket" unless $type; # default type to tickets + if (@ARGV == 3) { my ($from, $rel, $to) = @ARGV; if ($from !~ /^\d+$/ || $to !~ /^\d+$/) { my $bad = $from =~ /^\d+$/ ? $to : $from; - whine "Invalid ticket ID '$bad' specified."; + whine "Invalid $type ID '$bad' specified."; $bad = 1; } - unless (exists $ltypes{lc $rel}) { - whine "Invalid link '$rel' specified."; + if (($type eq "ticket") && ( ! exists $ltypes{lc $rel})) { + whine "Invalid link '$rel' for type $type specified."; $bad = 1; } %data = (id => $from, rel => $rel, to => $to, del => $del); @@ -752,11 +915,11 @@ sub link { whine "Too $bad arguments specified."; $bad = 1; } - #return help("link", "ticket") if $bad; - return suggest_help("link", "ticket") if $bad; - - my $r = submit("$REST/ticket/link", \%data); + return suggest_help("link", $type, $bad) if $bad; + + my $r = submit("$REST/$type/link", \%data); print $r->content; + return 0; } # Take/steal a ticket @@ -791,10 +954,11 @@ sub take { whine "Too $bad arguments specified."; $bad = 1; } - return suggest_help("take", "ticket") if $bad; + return suggest_help("take", "ticket", $bad) if $bad; my $r = submit("$REST/ticket/$id/take", \%data); print $r->content; + return 0; } # Grant/revoke a user's rights. @@ -807,6 +971,7 @@ sub grant { } $revoke = 1 if $cmd->{action} eq 'revoke'; + return 0; } # Client <-> Server communication. @@ -820,6 +985,7 @@ sub submit { my ($uri, $content) = @_; my ($req, $data); my $ua = new LWP::UserAgent(agent => "RT/3.0b", env_proxy => 1); + my $h = HTTP::Headers->new; # Did the caller specify any data to send with the request? $data = []; @@ -845,9 +1011,22 @@ sub submit { } # Should we send authentication information to start a new session? - if (!defined $session->cookie) { - push @$data, ( user => $config{user} ); - push @$data, ( pass => $config{passwd} || read_passwd() ); + my $how = $config{server} =~ /^https/ ? 'over SSL' : 'unencrypted'; + (my $server = $config{server}) =~ s/^.*\/\/([^\/]+)\/?/$1/; + if ($config{externalauth}) { + $h->authorization_basic($config{user}, $config{passwd} || read_passwd() ); + print " Password will be sent to $server $how\n", + " Press CTRL-C now if you do not want to continue\n" + if ! $config{passwd}; + } elsif ( $no_strong_auth ) { + if (!defined $session->cookie) { + print " Strong encryption not available, $no_strong_auth\n", + " Password will be sent to $server $how\n", + " Press CTRL-C now if you do not want to continue\n" + if ! $config{passwd}; + push @$data, ( user => $config{user} ); + push @$data, ( pass => $config{passwd} || read_passwd() ); + } } # Now, we construct the request. @@ -858,6 +1037,9 @@ sub submit { $req = GET($uri); } $session->add_cookie_header($req); + if ($config{externalauth}) { + $req->header(%$h); + } # Then we send the request and parse the response. DEBUG(3, $req->as_string); @@ -874,7 +1056,7 @@ sub submit { $text =~ s/\n*$/\n/ if ($text); # "RT/3.0.1 401 Credentials required" - if ($status !~ m#^RT/\d+(?:\S+) (\d+) ([\w\s]+)$#) { + if ($status !~ m#^RT/\d+(?:\S+) (\d+) ([\w\s]+)$#) { warn "rt: Malformed RT response from $config{server}.\n"; warn "(Rerun with RTDEBUG=3 for details.)\n" if $config{debug} < 3; exit -1; @@ -984,7 +1166,7 @@ sub submit { $file ||= $self->{file}; local *F; - open(F, $file) && do { + open(F, '<', $file) && do { $self->{file} = $file; my $sids = $self->{sids} = {}; while () { @@ -1005,7 +1187,7 @@ sub submit { $file ||= $self->{file}; local *F; - open(F, ">$file") && do { + open(F, '>', $file) && do { my $sids = $self->{sids}; foreach my $server (keys %$sids) { foreach my $user (keys %{ $sids->{$server} }) { @@ -1043,7 +1225,7 @@ sub submit { sub Form::parse { my $state = 0; my @forms = (); - my @lines = split /\n/, $_[0]; + my @lines = split /\n/, $_[0] if $_[0]; my ($c, $o, $k, $e) = ("", [], {}, ""); LINE: @@ -1165,7 +1347,7 @@ sub Form::compose { $line .= ",\n$sp$v"; } else { - $line = $line ? "$line, $v" : "$key: $v"; + $line = $line ? "$line,$v" : "$key: $v"; } } @@ -1199,7 +1381,8 @@ sub Form::compose { sub config_from_env { my %env; - foreach my $k ("DEBUG", "USER", "PASSWD", "SERVER", "QUERY", "ORDERBY") { + foreach my $k (qw(EXTERNALAUTH DEBUG USER PASSWD SERVER QUERY ORDERBY)) { + if (exists $ENV{"RT$k"}) { $env{lc $k} = $ENV{"RT$k"}; } @@ -1232,7 +1415,7 @@ sub config_from_file { } # Still nothing? We'll fall back to some likely defaults. - for ("$HOME/$rc", "/etc/rt.conf") { + for ("$HOME/$rc", "@LOCAL_ETC_PATH@/rt.conf", "/etc/rt.conf") { return parse_config_file($_) if (-r $_); } } @@ -1246,12 +1429,12 @@ sub parse_config_file { my ($file) = @_; local $_; # $_ may be aliased to a constant, from line 1163 - open(CFG, $file) && do { + open(CFG, '<', $file) && do { while () { chomp; next if (/^#/ || /^\s*$/); - if (/^(user|passwd|server|query|orderby)\s+(.*)\s?$/) { + if (/^(externalauth|user|passwd|server|query|orderby|queue)\s+(.*)\s?$/) { $cfg{$1} = $2; } else { @@ -1270,7 +1453,7 @@ sub whine { my $sub = (caller(1))[3]; $sub =~ s/^main:://; warn "rt: $sub: @_\n"; - return; + return 0; } sub read_passwd { @@ -1296,9 +1479,9 @@ sub vi { local *F; local $/ = undef; - open(F, ">$file") || die "$file: $!\n"; print F $text; close(F); + open(F, '>', $file) or die "$file: $!\n"; print F $text; close(F); system($editor, $file) && die "Couldn't run $editor.\n"; - open(F, $file) || die "$file: $!\n"; $text = ; close(F); + open(F, '<', $file) or die "$file: $!\n"; $text = ; close(F); unlink($file); return $text; @@ -1331,7 +1514,37 @@ sub vsplit { # XXX: This should become a real parser, à la Text::ParseWords. $line =~ s/^\s+//; $line =~ s/\s+$//; - push @words, split /\s*,\s*/, $line; + my ( $a, $b ) = split /\s*,\s*/, $line, 2; + + while ($a) { + no warnings 'uninitialized'; + if ( $a =~ /^'/ ) { + my $s = $a; + while ( $a !~ /'$/ || ( $a !~ /(\\\\)+'$/ + && $a =~ /(\\)+'$/ )) { + ( $a, $b ) = split /\s*,\s*/, $b, 2; + $s .= ',' . $a; + } + push @words, $s; + } + elsif ( $a =~ /^q{/ ) { + my $s = $a; + while ( $a !~ /}$/ ) { + ( $a, $b ) = + split /\s*,\s*/, $b, 2; + $s .= ',' . $a; + } + $s =~ s/^q{/'/; + $s =~ s/}/'/; + push @words, $s; + } + else { + push @words, $a; + } + ( $a, $b ) = split /\s*,\s*/, $b, 2; + } + + } return \@words; @@ -1343,7 +1556,7 @@ sub expand_list { my ($list) = @_; my @elts; - foreach (split /,/, $list) { + foreach (split /\s*,\s*/, $list) { push @elts, /^(\d+)-(\d+)$/? ($1..$2): $_; } @@ -1406,14 +1619,130 @@ sub is_object_spec { $spec =~ s|^(?:$type/)?|$type/| if defined $type; return $spec if ($spec =~ m{^$name/(?:$idlist|$labels)(?:/.*)?$}o); - return; + return 0; } sub suggest_help { - my ($action, $type) = @_; + my ($action, $type, $rv) = @_; print STDERR "rt: For help, run 'rt help $action'.\n" if defined $action; print STDERR "rt: For help, run 'rt help $type'.\n" if defined $type; + return $rv; +} + +sub str2time { + # simplified procedure for parsing date, avoid loading Date::Parse + my %month = (Jan => 0, Feb => 1, Mar => 2, Apr => 3, May => 4, Jun => 5, + Jul => 6, Aug => 7, Sep => 8, Oct => 9, Nov => 10, Dec => 11); + $_ = shift; + my ($mon, $day, $hr, $min, $sec, $yr, $monstr); + if ( /(\w{3})\s+(\d\d?)\s+(\d\d):(\d\d):(\d\d)\s+(\d{4})/ ) { + ($monstr, $day, $hr, $min, $sec, $yr) = ($1, $2, $3, $4, $5, $6); + $mon = $month{$monstr} if exists $month{$monstr}; + } elsif ( /(\d{4})-(\d\d)-(\d\d)\s+(\d\d):(\d\d):(\d\d)/ ) { + ($yr, $mon, $day, $hr, $min, $sec) = ($1, $2-1, $3, $4, $5, $6); + } + if ( $yr and defined $mon and $day and defined $hr and defined $sec ) { + return timelocal($sec,$min,$hr,$day,$mon,$yr); + } else { + print "Unknown date format in parsedate: $_\n"; + return undef; + } +} + +sub date_diff { + my ($old, $new) = @_; + $new = time() if ! $new; + $old = str2time($old) if $old !~ /^\d+$/; + $new = str2time($new) if $new !~ /^\d+$/; + return "???" if ! $old or ! $new; + + my %seconds = (min => 60, + hr => 60*60, + day => 60*60*24, + wk => 60*60*24*7, + mth => 60*60*24*30, + yr => 60*60*24*365); + + my $diff = $new - $old; + my $what = 'sec'; + my $howmuch = $diff; + for ( sort {$seconds{$a} <=> $seconds{$b}} keys %seconds) { + last if $diff < $seconds{$_}; + $what = $_; + $howmuch = int($diff/$seconds{$_}); + } + return "$howmuch $what"; +} + +sub prettyshow { + my $forms = shift; + my ($form) = grep { exists $_->[2]->{Queue} } @$forms; + my $k = $form->[2]; + # dates are in local time zone + if ( $k ) { + print "Date: $k->{Created}\n"; + print "From: $k->{Requestors}\n"; + print "Cc: $k->{Cc}\n" if $k->{Cc}; + print "X-AdminCc: $k->{AdminCc}\n" if $k->{AdminCc}; + print "X-Queue: $k->{Queue}\n"; + print "Subject: [rt #$k->{id}] $k->{Subject}\n\n"; + } + # dates in these attributes are in GMT and will be converted + foreach my $form (@$forms) { + my ($c, $o, $k, $e) = @$form; + next if ! $k->{id} or exists $k->{Queue}; + if ( exists $k->{Created} ) { + my ($y,$m,$d,$hh,$mm,$ss) = ($k->{Created} =~ /(\d\d\d\d)-(\d\d)-(\d\d) (\d\d):(\d\d):(\d\d)/); + $m--; + my $created = localtime(timegm($ss,$mm,$hh,$d,$m,$y)); + if ( exists $k->{Description} ) { + print "===> $k->{Description} on $created\n"; + } + } + print "$k->{Content}\n" if exists $k->{Content} and + $k->{Content} !~ /to have no content$/ and + $k->{Type} ne 'EmailRecord'; + print "$k->{Attachments}\n" if exists $k->{Attachments} and + $k->{Attachments}; + } +} + +sub prettylist { + my $forms = shift; + my $heading = "Ticket Owner Queue Age Told Status Requestor Subject\n"; + $heading .= '-' x 80 . "\n"; + my (@open, @me); + foreach my $form (@$forms) { + my ($c, $o, $k, $e) = @$form; + next if ! $k->{id}; + print $heading if $heading; + $heading = ''; + my $id = $k->{id}; + $id =~ s!^ticket/!!; + my $owner = $k->{Owner} eq 'Nobody' ? '' : $k->{Owner}; + $owner = substr($owner, 0, 5); + my $queue = substr($k->{Queue}, 0, 5); + my $subject = substr($k->{Subject}, 0, 30); + my $age = date_diff($k->{Created}); + my $told = $k->{Told} eq 'Not set' ? '' : date_diff($k->{Told}); + my $status = substr($k->{Status}, 0, 6); + my $requestor = substr($k->{Requestors}, 0, 9); + my $line = sprintf "%6s %5s %5s %6s %6s %-6s %-9s %-30s\n", + $id, $owner, $queue, $age, $told, $status, $requestor, $subject; + if ( $k->{Owner} eq 'Nobody' ) { + push @open, $line; + } elsif ($k->{Owner} eq $config{user} ) { + push @me, $line; + } else { + print $line; + } + } + print "No matches found\n" if $heading; + printf "========== my %2d open tickets ==========\n", scalar @me if @me; + print @me if @me; + printf "========== %2d unowned tickets ==========\n", scalar @open if @open; + print @open if @open; } __DATA__ @@ -1422,10 +1751,7 @@ Title: intro Title: introduction Text: - ** THIS IS AN UNSUPPORTED PREVIEW RELEASE ** - ** PLEASE REPORT BUGS TO rt-bugs@bestpractical.com ** - - This is a command-line interface to RT 3.0 or newer + This is a command-line interface to RT 3.0 or newer. It allows you to interact with an RT server over HTTP, and offers an interface to RT's functionality that is better-suited to automation @@ -1500,7 +1826,8 @@ Text: The program looks for configuration directives in a file named .rtrc (or $RTCONFIG; see below) in the current directory, and then in more distant ancestors, until it reaches /. If no suitable configuration - files are found, it will also check for ~/.rtrc and /etc/rt.conf. + files are found, it will also check for ~/.rtrc, @LOCAL_ETC_PATH@/rt.conf + and /etc/rt.conf. Configuration directives: @@ -1511,9 +1838,21 @@ Text: - passwd RT user's password. - query Default RT Query for list action - orderby Default RT order for list action + - queue Default RT Queue for list action + - externalauth <0|1> Use HTTP Basic authentication + explicitely setting externalauth to 0 inhibits also GSSAPI based + authentication, if LWP::Authen::Negotiate (and GSSAPI) is installed Blank and #-commented lines are ignored. + Sample configuration file contents: + + server https://rt.somewhere.com/ + # more than one queue can be given (by adding a query expression) + queue helpdesk or queue=support + query Status != resolved and Owner=myaccount + + Environment variables: The following environment variables override any corresponding @@ -1521,6 +1860,7 @@ Text: - RTUSER - RTPASSWD + - RTEXTERNALAUTH - RTSERVER - RTDEBUG Numeric debug level. (Set to 3 for full logs.) - RTCONFIG Specifies a name other than ".rtrc" for the @@ -1552,8 +1892,12 @@ Text: "user/root,1-3,5,7-10,ams" is a list of ten users; the same list can also be written as "user/ams,root,1,2,3,5,7,8-10". + If just a number is given as object specification it will be + interpreted as ticket/ + Examples: + 1 # the same as ticket/1 ticket/1 ticket/1/attachments ticket/1/attachments/3 @@ -1591,6 +1935,22 @@ Text: - rt help (action-specific details) - rt help types (a list of possible types) + The following actions on tickets are also possible: + + - comment Add comments to a ticket + - correspond Add comments to a ticket + - merge Merge one ticket into another + - link Link one ticket to another + - take Take a ticket (steal and untake are possible as well) + + For several edit set subcommands that are frequently used abbreviations + have been introduced. These abbreviations are: + + - delete or del delete a ticket (edit set status=deleted) + - resolve or res resolve a ticket (edit set status=resolved) + - subject change subject of ticket (edit set subject=string) + - give give a ticket to somebody (edit set owner=user) + -- Title: types @@ -1629,6 +1989,13 @@ Text: - merge - comment - correspond + - take + - steal + - untake + - give + - resolve + - delete + - subject Attributes: @@ -1687,6 +2054,83 @@ Text: -- +Title: subject +Text: + + Syntax: + + rt subject + + Change the subject of a ticket whose ticket id is given. + +-- + +Title: give +Text: + + Syntax: + + rt give + + Give a ticket whose ticket id is given to another user. + +-- + +Title: steal +Text: + + rt steal + + Steal a ticket whose ticket id is given, i.e. set the owner to myself. + +-- + +Title: take +Text: + + Syntax: + + rt take + + Take a ticket whose ticket id is given, i.e. set the owner to myself. + +-- + +Title: untake +Text: + + Syntax: + + rt untake + + Untake a ticket whose ticket id is given, i.e. set the owner to Nobody. + +-- + +Title: resolve +Title: res +Text: + + Syntax: + + rt resolve + + Resolves a ticket whose ticket id is given. + +-- + +Title: delete +Title: del +Text: + + Syntax: + + rt delete + + Deletes a ticket whose ticket id is given. + +-- + Title: logout Text: @@ -1725,24 +2169,30 @@ Text: The following options control how much information is displayed about each matching object: - -i Numeric IDs only. (Useful for |rt edit -; see examples.) - -s Short description. - -l Longer description. + -i Numeric IDs only. (Useful for |rt edit -; see examples.) + -s Short description. + -l Longer description. + -f Orders the returned list by the specified field. - -S var=val Submits the specified variable with the request. - -t type Specifies the type of object to look for. (The - default is "ticket".) + -o +/- Orders the returned list by the specified field. + -r reversed order (useful if a default was given) + -q queue[s] restricts the query to the queue[s] given + multiple queues are separated by comma + -S var=val Submits the specified variable with the request. + -t type Specifies the type of object to look for. (The + default is "ticket".) Examples: - rt ls "Priority > 5 and Status='new'" - rt ls -o +Subject "Priority > 5 and Status='new'" - rt ls -o -Created "Priority > 5 and Status='new'" + rt ls "Priority > 5 and Status=new" + rt ls -o +Subject "Priority > 5 and Status=new" + rt ls -o -Created "Priority > 5 and Status=new" rt ls -i "Priority > 5"|rt edit - set status=resolved rt ls -t ticket "Subject like '[PATCH]%'" + rt ls -q systems + rt ls -f owner,subject -- @@ -1760,16 +2210,28 @@ Text: that refers to the links for tickets 1-3). Consult "rt help " and "rt help objects" for further details. + If only a number is given it will be interpreted as the objects + ticket/number and ticket/number/history + This command writes a set of forms representing the requested object data to STDOUT. Options: + The following options control how much information is displayed + about each matching object: + + Without any formatting options prettyprinted output is generated. + Giving any of the two options below reverts to raw output. + -s Short description (history and attachments only). + -l Longer description (history and attachments only). + + In addition, - Read IDs from STDIN instead of the command-line. -t type Specifies object type. -f a,b,c Restrict the display to the specified fields. -S var=val Submits the specified variable with the request. - -v Verbose display + Examples: rt show -t ticket -f id,subject,status 1-3 @@ -1777,8 +2239,9 @@ Text: rt show ticket/3/attachments/29/content rt show ticket/1-3/links rt show ticket/3/history - rt show -v ticket/3/history + rt show -l ticket/3/history rt show -t user 2 + rt show 2 -- @@ -1795,6 +2258,8 @@ Text: Edits information corresponding to the specified objects. + A purely numeric object id nnn is translated into ticket/nnn + If, instead of "edit", an action of "new" or "create" is specified, then a new object is created. In this case, no numeric object IDs may be specified, but the syntax and behaviour remain otherwise @@ -1834,7 +2299,7 @@ Text: rt create -t ticket # Non-interactive. - rt edit ticket/1-3 add cc=foo@example.com set priority=3 + rt edit ticket/1-3 add cc=foo@example.com set priority=3 due=tomorrow rt ls -t tickets -i 'Priority > 5' | rt edit - set status=resolved rt edit ticket/4 set priority=3 owner=bar@example.com \ add cc=foo@example.com bcc=quux@example.net @@ -1930,6 +2395,35 @@ Text: (XXX: I'm going to have to write it, aren't I?) + Until it exists here a short description of important constructs: + + The two simple forms of query expressions are the constructs + Attribute like Value and + Attribute = Value or Attribute != Value + + Whether attributes can be matched using like or using = is built into RT. + The attributes id, Queue, Owner Priority and Status require the = or != + tests. + + If Value is a string it must be quoted and may contain the wildcard + character %. If the string does not contain white space, the quoting + may however be omitted, it will be added automatically when parsing + the input. + + Simple query expressions can be combined using and, or and parentheses + can be used to group expressions. + + As a special case a standalone string (which would not form a correct + query) is transformed into (Owner='string' or Requestor like 'string%') + and added to the default query, i.e. the query is narrowed down. + + If no Queue=name clause is contained in the query, a default clause + Queue=$config{queue} is added. + + Examples: + Status!='resolved' and Status!='rejected' + (Owner='myaccount' or Requestor like 'myaccount%') and Status!='resolved' + -- Title: form @@ -1984,10 +2478,43 @@ Title: example Title: examples Text: - This section will be filled in with useful examples, once it becomes - more clear what examples may be useful. - - For the moment, please consult examples provided with each action. + some useful examples + + All the following list requests will be restricted to the default queue. + That can be changed by adding the option -q queuename + + List all tickets that are not rejected/resolved + rt ls + List all tickets that are new and do not have an owner + rt ls "status=new and owner=nobody" + List all tickets which I have sent or of which I am the owner + rt ls myaccount + List all attributes for the ticket 6977 (ls -l instead of ls) + rt ls -l 6977 + Show the content of ticket 6977 + rt show 6977 + Show all attributes in the ticket and in the history of the ticket + rt show -l 6977 + Comment a ticket (mail is sent to all queue watchers, i.e. AdminCc's) + rt comment 6977 + This will open an editor and lets you add text (attribute Text:) + Other attributes may be changed as well, but usually don't do that. + Correspond a ticket (like comment, but mail is also sent to requestors) + rt correspond 6977 + Edit a ticket (generic change, interactive using the editor) + rt edit 6977 + Change the owner of a ticket non interactively + rt edit 6977 set owner=myaccount + or + rt give 6977 account + or + rt take 6977 + Change the status of a ticket + rt edit 6977 set status=resolved + or + rt resolve 6977 + Change the status of all tickets I own to resolved !!! + rt ls -i owner=myaccount | rt edit - set status=resolved --