X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=FS%2FFS%2Fcust_svc.pm;h=9582090498ca8f313aa166290a878c8b501ec118;hb=2e7ce01632012ccc0dd440a8bc37a9ec9bd55fac;hp=6aa254fda66d46511143f31fb4a05cbc50bddacb;hpb=20c649e7838f9448e53e0ba1c8e49820f031fc3e;p=freeside.git

diff --git a/FS/FS/cust_svc.pm b/FS/FS/cust_svc.pm
index 6aa254fda..958209049 100644
--- a/FS/FS/cust_svc.pm
+++ b/FS/FS/cust_svc.pm
@@ -1,7 +1,7 @@
 package FS::cust_svc;
 
 use strict;
-use vars qw( @ISA $DEBUG $me $ignore_quantity );
+use vars qw( @ISA $DEBUG $me $ignore_quantity $conf $ticket_system );
 use Carp;
 #use Scalar::Util qw( blessed );
 use FS::Conf;
@@ -25,6 +25,12 @@ $me = '[cust_svc]';
 
 $ignore_quantity = 0;
 
+#ask FS::UID to run this stuff for us later
+FS::UID->install_callback( sub { 
+  $conf = new FS::Conf;
+  $ticket_system = $conf->config('ticket_system')
+});
+
 sub _cache {
   my $self = shift;
   my ( $hashref, $cache ) = @_;
@@ -103,20 +109,36 @@ record - you should probably use the B<cancel> method instead.
 
 =cut
 
+my $rt_session;
+
 sub delete {
   my $self = shift;
+
+  my $cust_pkg = $self->cust_pkg;
+  my $custnum = $cust_pkg->custnum if $cust_pkg;
+
   my $error = $self->SUPER::delete;
   return $error if $error;
 
-  if ( FS::Conf->new->config('ticket_system') eq 'RT_Internal' ) {
-    FS::TicketSystem->init;
-    my $session = FS::TicketSystem->session;
-    my $links = RT::Links->new($session->{CurrentUser});
+  if ( $ticket_system eq 'RT_Internal' ) {
+    unless ( $rt_session ) {
+      FS::TicketSystem->init;
+      $rt_session = FS::TicketSystem->session;
+    }
+    my $links = RT::Links->new($rt_session->{CurrentUser});
     my $svcnum = $self->svcnum;
     $links->Limit(FIELD => 'Target', 
                   VALUE => 'freeside://freeside/cust_svc/'.$svcnum);
     while ( my $l = $links->Next ) {
-      my ($val, $msg) = $l->Delete;
+      my ($val, $msg);
+      if ( $custnum ) {
+        # re-link to point to the customer instead
+        ($val, $msg) =
+          $l->SetTarget('freeside://freeside/cust_main/'.$custnum);
+      } else {
+        # unlinked service
+        ($val, $msg) = $l->Delete;
+      }
       # can't do anything useful on error
       warn "error unlinking ticket $svcnum: $msg\n" if !$val;
     }
@@ -341,7 +363,7 @@ sub check {
   my $part_svc = qsearchs( 'part_svc', { 'svcpart' => $self->svcpart } );
   return "Unknown svcpart" unless $part_svc;
 
-  if ( $self->pkgnum ) {
+  if ( $self->pkgnum && ! $ignore_quantity ) {
     my $cust_pkg = qsearchs( 'cust_pkg', { 'pkgnum' => $self->pkgnum } );
     return "Unknown pkgnum" unless $cust_pkg;
     ($part_svc) = grep { $_->svcpart == $self->svcpart } $cust_pkg->part_svc;
@@ -805,14 +827,17 @@ sub get_session_history {
 
 }
 
-=item tickets
+=item tickets  [ STATUS ]
 
 Returns an array of hashes representing the tickets linked to this service.
 
+An optional status (or arrayref or hashref of statuses) may be specified.
+
 =cut
 
 sub tickets {
   my $self = shift;
+  my $status = ( @_ && $_[0] ) ? shift : '';
 
   my $conf = FS::Conf->new;
   my $num = $conf->config('cust_main-max_tickets') || 10;
@@ -821,7 +846,12 @@ sub tickets {
   if ( $conf->config('ticket_system') ) {
     unless ( $conf->config('ticket_system-custom_priority_field') ) {
 
-      @tickets = @{ FS::TicketSystem->service_tickets($self->svcnum, $num) };
+      @tickets = @{ FS::TicketSystem->service_tickets( $self->svcnum,
+                                                       $num,
+                                                       undef,
+                                                       $status,
+                                                     )
+                  };
 
     } else {
 
@@ -831,10 +861,11 @@ sub tickets {
         last if scalar(@tickets) >= $num;
         push @tickets,
         @{ FS::TicketSystem->service_tickets( $self->svcnum,
-            $num - scalar(@tickets),
-            $priority,
-          )
-        };
+                                              $num - scalar(@tickets),
+                                              $priority,
+                                              $status,
+                                            )
+         };
       }
     }
   }