X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=FS%2FFS%2FTicketSystem%2FRT_Internal.pm;h=ffee484e90e65279948aca02da04bbaa6eb18904;hb=46d8aa8b9d1fc12af33bb8b517301789f871d864;hp=6fb2c187de835db9f7b75e211add7623d5cb0927;hpb=9aee669886202be7035e6c6049fc71bc99dd3013;p=freeside.git

diff --git a/FS/FS/TicketSystem/RT_Internal.pm b/FS/FS/TicketSystem/RT_Internal.pm
index 6fb2c187d..ffee484e9 100644
--- a/FS/FS/TicketSystem/RT_Internal.pm
+++ b/FS/FS/TicketSystem/RT_Internal.pm
@@ -111,7 +111,7 @@ properly.
 # create an RT::Tickets object for a specified custnum or svcnum
 
 sub _tickets_search {
-  my( $self, $type, $number, $limit, $priority, $status ) = @_;
+  my( $self, $type, $number, $limit, $priority, $status, $queueid ) = @_;
 
   $type =~ /^Customer|Service$/ or die "invalid type: $type";
   $number =~ /^\d+$/ or die "invalid custnum/svcnum: $number";
@@ -159,6 +159,8 @@ sub _tickets_search {
                       join(' OR ', map { "Status = '$_'" } @statuses).
                ' ) ';
 
+  $rtql .= " AND Queue = $queueid " if $queueid;
+
   warn "$me _customer_tickets_search:\n$rtql\n" if $DEBUG;
   $Tickets->FromSQL($rtql);
 
@@ -238,7 +240,8 @@ sub service_tickets  {
 sub _ticket_info {
   # Takes an RT::Ticket; returns a hashref of the ticket's fields, including 
   # custom fields.  Also returns custom and selfservice priority values as 
-  # _custom_priority and _selfservice_priority.
+  # _custom_priority and _selfservice_priority, and the IsUnreplied property
+  # as is_unreplied.
   my $t = shift;
 
   my $custom_priority = 
@@ -263,6 +266,7 @@ sub _ticket_info {
   if ( $ss_priority ) {
     $ticket_info{'_selfservice_priority'} = $ticket_info{"CF.{$ss_priority}"};
   }
+  $ticket_info{'is_unreplied'} = $t->IsUnreplied;
   my $svcnums = [ 
     map { $_->Target =~ /cust_svc\/(\d+)/; $1 } 
         @{ $t->Services->ItemsArrayRef }
@@ -570,7 +574,7 @@ sub _web_external_auth {
 
           # now get user specific information, to better create our user.
           my $new_user_info
-              = RT::Interface::Web::WebExternalAutoInfo($user);
+              = RT::Interface::Web::WebRemoteUserAutocreateInfo($user);
 
           # set the attributes that have been defined.
           # FIXME: this is a horrible kludge. I'm sure there's something cleaner