X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=FS%2FFS%2FTicketSystem%2FRT_Internal.pm;h=4036d900549340aefe25ac4ebf5288635c009e4c;hb=54f3136cfa1230e9a80641c7477ed75c0910d48a;hp=033c746ba78b420d5deb3563ec50bb6f32ab0e48;hpb=63a268637b2d51a8766412617724b9436439deb6;p=freeside.git

diff --git a/FS/FS/TicketSystem/RT_Internal.pm b/FS/FS/TicketSystem/RT_Internal.pm
index 033c746ba..4036d9005 100644
--- a/FS/FS/TicketSystem/RT_Internal.pm
+++ b/FS/FS/TicketSystem/RT_Internal.pm
@@ -1,21 +1,23 @@
 package FS::TicketSystem::RT_Internal;
 
 use strict;
-use vars qw( @ISA $DEBUG );
+use vars qw( @ISA $DEBUG $me );
+use Data::Dumper;
+use MIME::Entity;
 use FS::UID qw(dbh);
 use FS::CGI qw(popurl);
 use FS::TicketSystem::RT_Libs;
-use RT::CurrentUser;
 
 @ISA = qw( FS::TicketSystem::RT_Libs );
 
 $DEBUG = 0;
+$me = '[FS::TicketSystem::RT_Internal]';
 
 sub sql_num_customer_tickets {
-  "( select count(*) from tickets
-                     join links on ( tickets.id = links.localbase )
-     where ( status = 'new' or status = 'open' or status = 'stalled' )
-       and target = 'freeside://freeside/cust_main/' || custnum
+  "( select count(*) from Tickets
+                     join Links on ( Tickets.id = Links.LocalBase )
+     where ( Status = 'new' or Status = 'open' or Status = 'stalled' )
+       and Target = 'freeside://freeside/cust_main/' || custnum
    )";
 }
 
@@ -36,24 +38,198 @@ sub access_right {
   #return '' unless $conf->config('ticket_system');
   return '' unless FS::Conf->new->config('ticket_system');
 
-  $self->_web_external_auth($session)
-    unless $session
-    && $session->{'CurrentUser'};
+  $session = $self->session($session);
+
+  #warn "$me access_right: CurrentUser ". $session->{'CurrentUser'}. ":\n".
+  #     ( $DEBUG>1 ? Dumper($session->{'CurrentUser'}) : '' )
+  #  if $DEBUG > 1;
 
   $session->{'CurrentUser'}->HasRight( Right  => $right,
                                        Object => $RT::System );
 }
 
-#shameless false laziness w/rt/html/autohandler to get logged into RT from afar
+sub session {
+  my( $self, $session ) = @_;
+
+  if ( $session && $session->{'Current_User'} ) {
+    warn "$me session: using existing session and CurrentUser: \n".
+         Dumper($session->{'CurrentUser'})
+      if $DEBUG;
+ } else {
+    warn "$me session: loading session and CurrentUser\n" if $DEBUG > 1;
+    $session = $self->_web_external_auth($session);
+  }
+
+  $session;
+}
+
+sub init {
+  my $self = shift;
+
+  warn "$me init: loading RT libraries\n" if $DEBUG;
+  eval '
+    use lib ( "/opt/rt3/local/lib", "/opt/rt3/lib" );
+    use RT;
+    #it looks like the rest are taken care of these days in RT::InitClasses
+    #use RT::Ticket;
+    #use RT::Transactions;
+    #use RT::Users;
+    #use RT::CurrentUser;
+    #use RT::Templates;
+    #use RT::Queues;
+    #use RT::ScripActions;
+    #use RT::ScripConditions;
+    #use RT::Scrips;
+    #use RT::Groups;
+    #use RT::GroupMembers;
+    #use RT::CustomFields;
+    #use RT::CustomFieldValues;
+    #use RT::ObjectCustomFieldValues;
+
+    #for web external auth...
+    use RT::Interface::Web;
+  ';
+  die $@ if $@;
+
+  warn "$me init: loading RT config\n" if $DEBUG;
+  {
+    local $SIG{__DIE__};
+    eval 'RT::LoadConfig();';
+  }
+  die $@ if $@;
+
+  warn "$me init: initializing RT\n" if $DEBUG;
+  {
+    local $SIG{__DIE__};
+    eval 'RT::Init("NoSignalHandlers"=>1);';
+  }
+  die $@ if $@;
+
+  warn "$me init: complete" if $DEBUG;
+}
+
+=item create_ticket SESSION_HASHREF, OPTION => VALUE ...
+
+Class method.  Creates a ticket.  If there is an error, returns the scalar
+error, otherwise returns the newly created RT::Ticket object.
+
+Accepts the following options:
+
+=over 4
+
+=item queue
+
+Queue name or Id
+
+=item subject
+
+Ticket subject
+
+=item requestor
+
+Requestor email address or arrayref of addresses
+
+=item cc
+
+Cc: email address or arrayref of addresses
+
+=item message
+
+Ticket message
+
+=item mime_type
+
+MIME type to use for message.  Defaults to text/plain.  Specifying text/html
+can be useful to use HTML markup in message.
+
+=item custnum
+
+Customer number (see L<FS::cust_main>) to associate with ticket.
+
+=item svcnum
+
+Service number (see L<FS::cust_svc>) to associate with ticket.  Will also
+associate the customer who has this service (unless the service is unlinked).
+
+=back
+
+=cut
+
+sub create_ticket {
+  my($self, $session, %param) = @_;
+
+  $session = $self->session($session);
+
+  my $Queue = RT::Queue->new($session->{'CurrentUser'});
+  $Queue->Load( $param{'queue'} );
+
+  my $req = ref($param{'requestor'})
+              ? $param{'requestor'}
+              : ( $param{'requestor'} ? [ $param{'requestor'} ] : [] );
+
+  my $cc = ref($param{'cc'})
+             ? $param{'cc'}
+             : ( $param{'cc'} ? [ $param{'cc'} ] : [] );
+
+  my $mimeobj = MIME::Entity->build(
+    'Data' => $param{'message'},
+    'Type' => ( $param{'mime_type'} || 'text/plain' ),
+  );
+
+  my %ticket = (
+    'Queue'     => $Queue->Id,
+    'Subject'   => $param{'subject'},
+    'Requestor' => $req,
+    'Cc'        => $cc,
+    'MIMEObj'   => $mimeobj,
+  );
+  warn Dumper(\%ticket) if $DEBUG > 1;
+
+  my $Ticket = RT::Ticket->new($session->{'CurrentUser'});
+  my( $id, $Transaction, $ErrStr );
+  {
+    local $SIG{__DIE__};
+    ( $id, $Transaction, $ErrStr ) = $Ticket->Create( %ticket );
+  }
+  return $ErrStr if $id == 0;
+
+  warn "ticket got id $id\n" if $DEBUG;
+
+  #XXX check errors adding custnum/svcnum links (put it in a transaction)...
+  # but we do already know they're good
+
+  if ( $param{'custnum'} ) {
+    my( $val, $msg ) = $Ticket->_AddLink(
+     'Type'   => 'MemberOf',
+     'Target' => 'freeside://freeside/cust_main/'. $param{'custnum'},
+    );
+  }
+
+  if ( $param{'svcnum'} ) {
+    my( $val, $msg ) = $Ticket->_AddLink(
+     'Type'   => 'MemberOf',
+     'Target' => 'freeside://freeside/cust_svc/'. $param{'svcnum'},
+    );
+  }
+
+  $Ticket;
+}
+
+#shameless false laziness w/RT::Interface::Web::AttemptExternalAuth
+# to get logged into RT from afar
 sub _web_external_auth {
   my( $self, $session ) = @_;
 
   my $user = $FS::CurrentUser::CurrentUser->username;
 
+  eval 'use RT::CurrentUser;';
+  die $@ if $@;
+
+  $session ||= {};
   $session->{'CurrentUser'} = RT::CurrentUser->new();
 
-  warn "loading RT user for $user\n"
-    if $DEBUG;
+  warn "$me _web_external_auth loading RT user for $user\n"
+    if $DEBUG > 1;
 
   $session->{'CurrentUser'}->Load($user);
 
@@ -132,6 +308,8 @@ sub _web_external_auth {
       #}
   }
 
+  $session;
+
 }
 
 1;