X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=FS%2FFS%2FTicketSystem%2FRT_External.pm;h=f976ac0e35e8740791ebb659d3d2b79a82462f8c;hb=573139dbd6c37808697bfa72a3a468bb0980d4dd;hp=2995b88a494917a4d813d5ade34b122d11469d6c;hpb=0fb307c305e4bc2c9c27dc25a3308beae3a4d33c;p=freeside.git

diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm
index 2995b88a4..f976ac0e3 100644
--- a/FS/FS/TicketSystem/RT_External.pm
+++ b/FS/FS/TicketSystem/RT_External.pm
@@ -285,6 +285,12 @@ sub href_params_new_ticket {
     $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
   }
 
+  # explicit $requestors > config option > invoicing_list
+  $requestors = $conf->config('ticket_system-requestor')
+      if !$requestors;
+  $requestors = $cust_main->invoicing_list_emailonly_scalar
+      if (!$requestors) and defined($cust_main);
+
   my %param = (
     'Queue'       => ($cust_main->agent->ticketing_queueid || $default_queueid),
     'new-MemberOf'=> "freeside://freeside/cust_main/$custnum",
@@ -397,5 +403,9 @@ sub create_ticket {
   return 'create_ticket unimplemented w/external RT (write something w/RT::Client::REST?)';
 }
 
+sub init { } #unimplemented
+
+sub selfservice_priority { '' } #unimplemented
+
 1;