X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=FS%2FFS%2FTicketSystem%2FRT_External.pm;h=2968a25897825d82f396f4a40505f56daaca62db;hb=63e2de2cc8d24c30ccf3ee39b0c427f83b3e6f74;hp=b74740ca7ca6a546437be2af5e811e0f0d175f39;hpb=f7fd2a3e34da751cbc02bbf215e99c6dc89adc15;p=freeside.git diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm index b74740ca7..2968a2589 100644 --- a/FS/FS/TicketSystem/RT_External.pm +++ b/FS/FS/TicketSystem/RT_External.pm @@ -1,6 +1,176 @@ package FS::TicketSystem::RT_External; use strict; +use vars qw( $conf $default_queueid + $priority_field $priority_field_queue $field ); +use URI::Escape; +use FS::UID; + +install_callback FS::UID sub { + my $conf = new FS::Conf; + $default_queueid = $conf->config('ticket_system-default_queueid'); + $priority_field = + $conf->config('ticket_system-custom_priority_field'); + if ( $priority_field ) { + $priority_field_queue = + $conf->config('ticket_system-custom_priority_field_queue'); + $field = $priority_field_queue + ? $priority_field_queue. '.%7B'. $priority_field. '%7D' + : $priority_field; + } else { + $priority_field_queue = ''; + $field = ''; + } +}; + +sub num_customer_tickets { + my( $self, $custnum, $priority, $dbh ) = @_; + + #$dbh ||= create one from some config options + + my( $from_sql, @param) = $self->_from_customer( $custnum, $priority ); + + my $sql = "select count(*) $from_sql"; + my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql"; + $sth->execute(@param) or die $sth->errstr. " executing $sql"; + + $sth->fetchrow_arrayref->[0]; + +} + +sub customer_tickets { + my( $self, $custnum, $limit, $priority, $dbh ) = @_; + $limit ||= 0; + + #$dbh ||= create one from some config options + + my( $from_sql, @param) = $self->_from_customer( $custnum, $priority ); + my $sql = "select tickets.*, queues.name". + ( length($priority) ? ", ticketcustomfieldvalues.content" : '' ). + " $from_sql order by priority desc limit $limit"; + my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql"; + $sth->execute(@param) or die $sth->errstr. "executing $sql"; + + #munge column names??? #httemplate/view/cust_main/tickets.html has column + #names that might not make sense now... + $sth->fetchall_arrayref({}); + +} + +sub _from_customer { + my( $self, $custnum, $priority ) = @_; + + my @param = (); + my $join = ''; + my $where = ''; + if ( defined($priority) ) { + + my $queue_sql = " customfields.queue = ( select id from queues + where queues.name = ? ) + or ( ? = '' and customfields.queue = 0 )"; + + if ( length($priority) ) { + #$where = " + # and ? = ( select content from TicketCustomFieldValues + # where ticket = tickets.id + # and customfield = ( select id from customfields + # where name = ? + # and ( $queue_sql ) + # ) + # ) + #"; + push @param, $priority; + + $join = "join TicketCustomFieldValues + on ( tickets.id = TicketCustomFieldValues.ticket )"; + + $where = "and content = ? + and customfield = ( select id from customfields + where name = ? + and ( $queue_sql ) + ) + "; + } else { + $where = + "and 0 = ( select count(*) from TicketCustomFieldValues + where ticket = tickets.id + and customfield = ( select id from customfields + where name = ? + and ( $queue_sql ) + ) + ) + "; + } + push @param, $priority_field, + $priority_field_queue, + $priority_field_queue; + } + + my $sql = " + from tickets + join queues on ( tickets.queue = queues.id ) + join links on ( tickets.id = links.localbase ) + $join + where ( status = 'new' or status = 'open' or status = 'stalled' ) + and target = 'freeside://freeside/cust_main/$custnum' + $where + "; + + ( $sql, @param ); + +} + +sub href_customer_tickets { + my( $self, $custnum, $priority ) = @_; + + #i snarfed this from an RT bookmarked search, it could be unescaped in the + #source for readability and run through uri_escape + my $href = + 'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'. + $custnum. + '%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20' + ; + + if ( defined($priority) && $field && $priority_field_queue ) { + $href .= 'AND%20Queue%20%3D%20%27'. $priority_field_queue. '%27%20'; + } + if ( defined($priority) && $field ) { + $href .= '%20AND%20%27CF.'. $field. '%27%20%3D%20%27'. $priority. '%27%20'; + } + + $href .= '&Rows=100'. + '&OrderBy=id&Page=1'. + '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20'; + + if ( defined($priority) && $field ) { + $href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20'; + } + + $href .= '%0A%27__QueueName__%27%2C%20%0A%27__OwnerName__%27%2C%20%0A%27__Priority__%27%2C%20%0A%27__NEWLINE__%27%2C%20%0A%27%27%2C%20%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C'; + + if ( defined($priority) && $field ) { + $href .= '%20%0A%27__-__%27%2C'; + } + + $href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27'; + + $href; +} + + +sub href_new_ticket { + my( $self, $custnum, $requestors ) = @_; + 'Ticket/Create.html?'. + "Queue=$default_queueid". + "&new-MemberOf=freeside://freeside/cust_main/$custnum". + ( $requestors ? '&Requestors='. uri_escape($requestors) : '' ) + ; +} + +sub href_ticket { + my($self, $ticketnum) = @_; + 'Ticket/Display.html?id='.$ticketnum; +} 1;