X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=FS%2FFS%2FTicketSystem%2FRT_External.pm;h=26420ded77bc4f57d918c950427c1f264fd13da9;hb=30fcc76ecfc50dc299bbb86a217f88ffa7de5b64;hp=b74740ca7ca6a546437be2af5e811e0f0d175f39;hpb=f7fd2a3e34da751cbc02bbf215e99c6dc89adc15;p=freeside.git

diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm
index b74740ca7..26420ded7 100644
--- a/FS/FS/TicketSystem/RT_External.pm
+++ b/FS/FS/TicketSystem/RT_External.pm
@@ -1,6 +1,102 @@
 package FS::TicketSystem::RT_External;
 
 use strict;
+use vars qw( $conf $priority_field $priority_field_queue $field );
+use FS::UID;
+
+install_callback FS::UID sub { 
+  my $conf = new FS::Conf;
+  $priority_field =
+    $conf->config('ticket_system-custom_priority_field');
+  if ( $priority_field ) {
+    $priority_field_queue =
+      $conf->config('ticket_system-custom_priority_field_queue');
+    $field = $priority_field_queue
+                  ? $priority_field_queue. '.%7B'. $priority_field. '%7D'
+                  : $priority_field;
+  } else {
+    $priority_field_queue = '';
+    $field = '';
+  }
+};
+
+sub num_customer_tickets {
+  my( $self, $custnum, $priority, $dbh ) = @_;
+
+  #$dbh ||= create one from some config options
+
+  my @param = ();
+  my $priority_sql = '';
+  if ( defined($priority) ) {
+    if ( length($priority) ) {
+      my $queue_sql = " queue = ( select id from queues where queues.name = ? )
+                        or ( ? = '' and queue = 0 )";
+      $priority_sql = "
+        and ? = ( select content from TicketCustomFieldValues
+                   where ticket = tickets.id
+                     and customfield = ( select id from customfields
+                                          where name = ?
+                                            and ( $queue_sql )
+                                       )
+                )
+      ";
+      push @param, $priority,
+                   $priority_field,
+                   $priority_field_queue,
+                   $priority_field_queue;
+    } else {
+      return '0nothandledyet0';
+    }
+  }
+
+  my $sql = "
+    select count(*) from tickets 
+       where ( status = 'new' or status = 'open' or status = 'stalled' )
+         and target = 'freeside://freeside/cust_main/$custnum'
+         $priority_sql
+  ";
+
+  my $sth = $dbh->prepare($sql) or die $dbh->errstr;
+  $sth->execute(@param)         or die $sth->errstr;
+
+  $sth->fetchrow_arrayref->[0];
+
+}
+
+sub href_customer_tickets {
+  my( $self, $custnum, $priority ) = @_;
+
+  my $href = 
+    'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
+    $custnum.
+    '%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
+  ;
+
+  if ( $priority && $field && $priority_field_queue ) {
+    $href .= 'AND%20Queue%20%3D%20%27'. $priority_field_queue. '%27%20';
+  }
+  if ( $priority && $field ) {
+    $href .= '%20AND%20%27CF.'. $field. '%27%20%3D%20%27'. $priority. '%27%20';
+  }
+
+  $href .= '&Rows=100'.
+           '&OrderBy=id&Page=1'.
+           '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
+
+  if ( $priority && $field ) {
+    $href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20';
+  }
+
+  $href .= '%0A%27__QueueName__%27%2C%20%0A%27__OwnerName__%27%2C%20%0A%27__Priority__%27%2C%20%0A%27__NEWLINE__%27%2C%20%0A%27%27%2C%20%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C';
+
+  if ( $priority && $field ) {
+    $href .=   '%20%0A%27__-__%27%2C';
+  }
+
+  $href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
+
+  $href;
+}
 
 1;