X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;ds=sidebyside;f=services.html;h=f4b067576be58996ba1fdd79a73677afe19aba65;hb=db98c0123c64b303335a27296d031a78521309f9;hp=5f144686148fe15a30e8de7536d22992d3e7dc2d;hpb=c809c8eed16ed681ac3336e8e6d6da6c22410b27;p=www.git
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- Basic implementation service - $2450
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
+ All implementation services include:
+
+ - Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+
- Installation and skinning of the customer signup and self-service portal
+
- Integration with your credit card and/or E-check processor
+
- For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+
- For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+
- Remote training session
+
- Support through bringing the software live and into production
+
+
+ Basic implementation service - $2950
+ Basic implementation service includes six months of support.
+
+ Standard implementation service - $3900
+ Standard implementation service includes a full year of support.
+
+
- Deluxe implementation package - $8900
- Basic implementation service as above, 40 hours of customizations and a three day on-site visit for training and live cutover.
+ Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ Looking for these implementation services including hardware? See our products.
+
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@@ -65,12 +84,12 @@
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.
- Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other
- system - (est.) $3900
+ system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
- cut-over.
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)
@@ -88,42 +107,43 @@
All support contracts include:
- - Quarterly upgrades.
-
- Offsite backup (optional).
-
- Temporary replacement server available
-
- 24/7 emergency support via telephone or pager.
+
- Quarterly upgrades
+
+
+
- 24/7 emergency support via telephone or pager
+
- CardFortress offsite credit card storage for PCI compliance (optional)
Bronze - $195/month - Email support and upgrades
- - Non-emergency support via email.
-
- 10% discount on additional consulting or customization work.
+
- Non-emergency support via email
+
- 10% discount on additional consulting or customization work
Silver - $395/month - Email, IM and phone support with minor customizations
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- 3 hours/month of customizations.
-
- 20% discount on additional consulting or customization work.
+
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+
- 3 hours/month of customizations
+
- 20% discount on additional consulting or customization work
Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- Direct access to all company developers and staff.
-
- 10 hours/month of customizations.
-
- 30% discount on additional consulting or customization work.
+
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+
- Direct access to all company developers and staff
+
- 10 hours/month of customizations
+
- 30% discount on additional consulting or customization work
Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- Direct access to all company developers and staff.
-
- 24 hours/month of customizations.
-
- 40% discount on additional consulting or customization work.
+
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+
- Direct access to all company developers and staff
+
- 24 hours/month of customizations
+
- 40% discount on additional consulting or customization work
Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- Direct access to all company developers and staff.
-
- 52 hours/month of customizations.
-
- 50% discount on additional consulting or customization work.
+
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+
- Direct access to all company developers and staff
+
- 52 hours/month of customizations
+
- 50% discount on additional consulting or customization work
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@@ -167,7 +187,7 @@
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- Customizations and extensions to the software are quoted on an
+ Customizations and extensions to the software can be quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.
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