X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;ds=sidebyside;f=services.html;h=82a914ead69c28b9f02b1f2e42fd8cd8b185da11;hb=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0;hp=27487f03bfc7a6bfff4f851226a86769f2706a6e;hpb=66ba72dd6ee1fae89ddc17e672bccd15020c2ef5;p=www.git diff --git a/services.html b/services.html index 27487f0..82a914e 100644 --- a/services.html +++ b/services.html @@ -95,7 +95,7 @@
Support Contracts |
+ Support Contracts for on-premise implementations |
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@@ -105,8 +105,10 @@ | ||||||||||
+ | Gold | Platinum | Diamond | @@ -115,42 +117,50 @@|||||||
+ | Most popular support level | Large customizations | -Extensive customizations | -Dedicated developer | +Extensive customizations | +Dedicated developer | ||||
Monthly cost | -$195 | -$395 | -$800 | -$1600 | -$3200 | -$6400 | + +$1200 | +$2450 | +$4900 | +$9900 |
Upgrades (OS, database and Freeside) | + +✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
CardFortress offsite credit card storage (for PCI compliance) |
+
+ optional | +optional | optional | optional | -optional | -optional | ✔ | +✔ | ✔ | ✔ | -✔ | -✔ |
Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+
+ ✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) | + +✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
24/7 emergency support | + +✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
Private mailing list for large providers | + +✔ | +✔ | ✔ | ✔ | -✔ | -✔ | ||||
Customization hours per month (with "rollover" for unused time) |
+
+ 10 hours | +26 hours | +60 hours | +128 hours | ✖ | ✔ | -✔ | -✔ | +✔ | +✔ |
Lead role in defining product roadmap | +✖ | ✖ | -✔ | -✔ | +✔ | +✔ | ||||
Dedicated senior developer | +✖ | ✖ | -✖ | -✔ | +✖ | +✔ | 20% | 30% | -40% | -50% | +40% | +50% |