X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;ds=sidebyside;f=services.html;h=5afd4cd45b7610d695484469bcbc65c9857fa80e;hb=1b918609386c97db7855d97bba11a4f105dceea9;hp=b0ffbcdbc3ba8e4eebac74694ac37c6091bc4959;hpb=b5ef4c13305d81b736e1749afa4bb8dcc94ed374;p=www.git
diff --git a/services.html b/services.html
index b0ffbcd..5afd4cd 100644
--- a/services.html
+++ b/services.html
@@ -22,16 +22,46 @@
- Installation service |
+ Implementation services |
|
- Freeside and RT Installation service - $2000
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
+ All implementation services include:
+
+ - Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+
- Installation and skinning of the customer signup and self-service portal
+
- Integration with your credit card and/or E-check processor
+
- For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+
- For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+
- Remote training session
+
- Support through bringing the software live and into production
+
+
+ Basic implementation service - $2450
+ Basic implementation service includes three months of support.
+
+
+
+
+
+ Standard implementation service - $3900
+ Standard implementation service includes a full year of support.
+
+
+
+ Deluxe implementation package - $7900
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ Looking for these implementation services including hardware? See our products.
+
|
@@ -43,31 +73,24 @@
- Additional installation services
+ | Additional implementation services
|
|
- Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
+ Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.
- Complete mail server (including migration from current mail server) - $2500, or
- Complete mail server (new ISPs - no migration) - $1750
- This service includes installation and configuration of a complete mail server
- solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
- filtering, user-configurable spam filtering, virtual domain capability,
- Freeside integration and migration from your current mail server.
- Typical timeframe is two weeks.
-
- Legacy data import from QuickBooks or Rodopi - (est.) $2500, or
+ Legacy data import from BillMax - (est.) $2950
+ Legacy data import from Platypus - (est.) $2950
Legacy data import from any other
- system - (est.) $3000
- Service includes writing a custom script to import your legacy data and running
- test billings concurrently with your live billing to ensure trouble-free
- cut-over.
+ system - (est.) $3900
+ Service includes writing custom import scripts to migrate your legacy data, refind by
+ test billing runs concurrently with your live billing to ensure trouble-free
+ cut-over.
|
@@ -85,42 +108,43 @@
All support contracts include:
- - Quarterly upgrades.
-
- Optional offsite backup.
-
- Hotfixes for any bugs in the Freeside software itself.
-
- 24/7 emergency support via telephone or pager.
+
- Quarterly upgrades
+
+
+
- 24/7 emergency support via telephone or pager
+
- CardFortress offsite credit card storage for PCI compliance (optional)
- Bronze - $150/month - Email support and upgrades
+ Bronze - $195/month - Email support and upgrades
- - Non-emergency support via email.
-
- 10% discount on additional consulting or customization work.
+
- Non-emergency support via email
+
- 10% discount on additional consulting or customization work
- Silver - $300/month - Email, IM and phone support with minor customizations
+ Silver - $395/month - Email, IM and phone support with minor customizations
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- 2 hours/month of customizations.
-
- 20% discount on additional consulting or customization work.
+
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+
- 3 hours/month of customizations
+
- 20% discount on additional consulting or customization work
Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- Direct access to all company developers and staff.
-
- 12 hours/month of customizations.
-
- 30% discount on additional consulting or customization work.
+
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+
- Direct access to all company developers and staff
+
- 10 hours/month of customizations
+
- 30% discount on additional consulting or customization work
Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- Direct access to all company developers and staff.
-
- 28 hours/month of customizations.
-
- 40% discount on additional consulting or customization work.
+
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+
- Direct access to all company developers and staff
+
- 24 hours/month of customizations
+
- 40% discount on additional consulting or customization work
Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
-
- Direct access to all company developers and staff.
-
- 60 hours/month of customizations.
-
- 50% discount on additional consulting or customization work.
+
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+
- Direct access to all company developers and staff
+
- 52 hours/month of customizations
+
- 50% discount on additional consulting or customization work
|
@@ -139,11 +163,11 @@
|
- One day on-site training - $2000
+ One day on-site training - $2450
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.
- Three day on-site visit (two days training, one day live cutover) - $3200
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
@@ -164,7 +188,7 @@
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|
- Customizations and extensions to the software are quoted on an
+ Customizations and extensions to the software can be quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.
|