X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;ds=sidebyside;f=services.html;h=4c910bb5fb6de9ee6609361d4125d3c11e6390b2;hb=d876a1a021a7419843bcdd9977bd0e7384ca8e0c;hp=ec41ab456a57a21e77c100691fca29f451d80b20;hpb=a587be08352bac2234ea8f3ee81022cff0eaaf1f;p=www.git diff --git a/services.html b/services.html index ec41ab4..4c910bb 100644 --- a/services.html +++ b/services.html @@ -105,49 +105,206 @@ -

All support contracts include:

- -

Bronze - $195/month - Email support and upgrades -

-

Silver - $395/month - Email, IM and phone support with minor customizations -

-

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -

-

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-

-

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-

- - - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
BronzeSilverGoldPlatinumDiamondEmerald
Basic maintenance onlyStandard supportMost popular support levelLarge customizationsExtensive customizationsDedicated developer
Monthly cost$195$395$800$1600$3200$6400
Upgrades✔✔✔✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptionaloptionaloptionaloptionaloptional
Email support✔✔✔✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✖✔✔✔✔✔
Support for VoIP/CDR billing and multiple companies✖✔✔✔✔✔
24/7 emergency support✖✖✔✔✔✔
Customization hours per month
(with "rollover" for unused time)		✖2½ hours8 hours20 hours48 hours100 hours
Direct access to all developers and staff✖✖✖✔✔✔
Lead role in defining product roadmap✖✖✖✖✔✔
Dedicated senior developer✖✖✖✖✖✔
Discount on additional work
(consulting or customizations)		10%15%25%30%40%50%
+ + + + + +
+ +
+ + + + + + + +

Additional support services

+
+ +

High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

+

SureTax telecom taxation - $495/month
+ This add-on support service includes discount access to the SureTax + service, providing a feed of up-to-date taxation data integrated + into Freeside for tax calculation. +

+
@@ -169,7 +326,12 @@ Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.