X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;ds=sidebyside;f=services.html;h=31a12847176f0d0ea4763207cb4423c60059dc35;hb=3919241adec95e393e9591937394b3c90cca52a7;hp=4fcb5156bf36852f2b7aa42d9fb3d12d525be8f4;hpb=2c1cdd1d6d2144573f3564dbcca7bce33d80b631;p=www.git diff --git a/services.html b/services.html index 4fcb515..31a1284 100644 --- a/services.html +++ b/services.html @@ -22,16 +22,40 @@
Installation service |
+ Implementation services |
---|---|
- Freeside and RT Installation service - $2000 All implementation services include: +
Basic implementation service - $3900 Standard implementation service - $6400 Deluxe implementation package - $7900 Looking for these implementation services including hardware? See our products. + |
Additional installation services+ | Additional implementation services |
---|---|
- Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750 Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
- Complete mail server (including migration from current mail server) - $2500, or + Service includes writing custom import scripts to migrate your legacy data, refind by + test billing runs concurrently with your live billing to ensure trouble-free + cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.) |
All support contracts include:
-Bronze - $150/month - Email support and upgrades -
Silver - $300/month - Email, IM and phone support with minor customizations -
Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -
Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-
Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-
+ + | Bronze | +Silver | +Gold | +Platinum | +Diamond | +Emerald | +
---|---|---|---|---|---|---|
+ | Basic maintenance only | +Standard support | +Most popular support level | +Large customizations | +Extensive customizations | +Dedicated developer | +
Monthly cost | +$195 | +$395 | +$800 | +$1600 | +$3200 | +$6400 | +
Upgrades (OS, database and Freeside) | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
CardFortress offsite credit card storage (for PCI compliance) |
+ optional | +optional | +optional | +optional | +optional | +optional | +
Address verification / normalization (US) | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Email support | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) | +✖ | +✔ | +✔ | +✔ | +✔ | +✔ | +
24/7 emergency support | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ | +
Customization hours per month (with "rollover" for unused time) |
+ ✖ | +2½ hours | +8 hours | +20 hours | +48 hours | +100 hours | +
Direct access to all developers and staff | +✖ | +✖ | +✖ | +✔ | +✔ | +✔ | +
Lead role in defining product roadmap | +✖ | +✖ | +✖ | +✖ | +✔ | +✔ | +
Dedicated senior developer | +✖ | +✖ | +✖ | +✖ | +✖ | +✔ | +
Discount on additional work (consulting or customizations) |
+ 10% | +15% | +25% | +30% | +40% | +50% | +
+
+
|
One day on-site training - $1600
+
One day on-site training - $2450
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.
- Three day on-site visit (two days training, one day live cutover) - $3200
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
Customizations and extensions to the software are quoted on an +
Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.