X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;ds=sidebyside;f=rt%2Flib%2FRT%2FSearch%2FUnrepliedTickets.pm;h=0328983914c0a9247033ad41c89d2bafa0e5934d;hb=4e282b89c158949c1726f044e0102e126fbf5bf2;hp=a99690156ff377e8d92250a8b1227ee45f1ccd9c;hpb=d22baa4e71bfa9e153c1fe1152ff4c748f1d935c;p=freeside.git

diff --git a/rt/lib/RT/Search/UnrepliedTickets.pm b/rt/lib/RT/Search/UnrepliedTickets.pm
index a99690156..032898391 100644
--- a/rt/lib/RT/Search/UnrepliedTickets.pm
+++ b/rt/lib/RT/Search/UnrepliedTickets.pm
@@ -6,9 +6,9 @@
 
 =head1 DESCRIPTION
 
-Find all unresolved tickets owned by the current user where the last correspondence
-from a requestor (or ticket creation) is more recent than the last
-correspondence from a non-requestor (if there is any).
+Find all unresolved tickets owned by the current user where the last
+correspondence from a requestor (or ticket creation) is more recent than the
+last correspondence from a non-requestor (if there is any).
 
 =head1 METHODS
 
@@ -30,15 +30,22 @@ sub Prepare  {
   my $self = shift;
 
   my $TicketsObj = $self->TicketsObj;
-  $TicketsObj->Limit(
-    FIELD => 'Owner',
-    VALUE => $TicketsObj->CurrentUser->id
-  );
-  $TicketsObj->Limit(
-    FIELD => 'Status',
-    OPERATOR => '!=',
-    VALUE => 'resolved'
-  );
+  # if SystemUser does this search (as in QueueSummaryByLifecycle), they
+  # should get all tickets regardless of ownership
+  if ($TicketsObj->CurrentUser->id != RT->SystemUser->id) {
+    $TicketsObj->Limit(
+      FIELD => 'Owner',
+      VALUE => $TicketsObj->CurrentUser->id
+    );
+  }
+  foreach my $status (qw(resolved rejected deleted)) {
+    $TicketsObj->Limit(
+      FIELD => 'Status',
+      OPERATOR => '!=',
+      ENTRYAGGREGATOR => 'AND',
+      VALUE => $status,
+    );
+  }
   my $txn_alias = $TicketsObj->JoinTransactions;
   $TicketsObj->Limit(
     ALIAS => $txn_alias,