Description => 'Sends mail to the owner', # loc
ExecModule => 'Notify',
Argument => 'Owner' },
+ { Name => 'Notify Ccs as Comment', # loc
+ Description => 'Sends mail to the Ccs as a comment', # loc
+ ExecModule => 'NotifyAsComment',
+ Argument => 'Cc' },
+ { Name => 'Notify Ccs', # loc
+ Description => 'Sends mail to the Ccs', # loc
+ ExecModule => 'Notify',
+ Argument => 'Cc' },
{ Name => 'Notify AdminCcs as Comment', # loc
Description => 'Sends mail to the administrative Ccs as a comment', # loc
ExecModule => 'NotifyAsComment',
ExecModule => 'AnyTransaction',
},
+ {
+
+ Name => 'On Priority Change', # loc
+ Description => 'Whenever a ticket\'s priority changes', # loc
+ ApplicableTransTypes => 'Set',
+ ExecModule => 'PriorityChange',
+ },
{
Name => 'On Owner Change', # loc
Queue => '0',
Name => 'Resolved', # loc
Description => 'Ticket Resolved', # loc
- Content => 'Subject: Ticket Resolved
+ Content => 'Subject: Resolved: {$Ticket->Subject}
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
{ ScripCondition => 'On Correspond',
ScripAction => 'Open Tickets',
Template => 'Blank' },
+ { ScripCondition => 'On Owner Change',
+ ScripAction => 'Notify Owner',
+ Template => 'Transaction' },
{ ScripCondition => 'On Create',
ScripAction => 'AutoReply To Requestors',
Template => 'AutoReply' },
require RT::Action::Notify; bless($self, 'RT::Action::Notify');
$self->{Argument} = 'Requestor'; $self->Prepare;
-return $passed;
+return 0; # ignore $passed;
# ------------------------------------------------------------------- #
],
CustomCommitCode => '"never needed"',